Client Services Manager Associate

7 days ago

Silver Spring, United States Family & Nursing Care - Corporate Full time

ANNUAL COMPENSATION: $51K-$60K

We are a constantly growing home care company seeking two Client Services Manager Associates within the DC Metro area to join our team and provide exceptional customer service to clients, families, and professionals.
The primary responsibility of this role is to build and maintain strong relationships while ensuring the delivery of service exceeds expectations, leading to increased client satisfaction and retention. Timely communication, ability to work in a team setting as well as with autonomy, managing client needs and educating them about our services and community resources are important responsibilities of this position.
Your role extends to gathering feedback, collaborating with office staff, having clear and timely documentation, and participating in community events and Company office hours in senior living communities as needed.
Flexibility to provide coverage during nights, weekends, and holidays is essential.

Employees are eligible for competitive vacation and sick accrued time and the eligibility to participate in company sponsored benefit plans such as Medical Plans (Health, Dental, Vision), Health Savings Account (HSA) Matching Plan, Flexible Spending Account (FSA), Life Benefits, Disability Benefits - Long Term Disability (LTD) and Short Term Disability (STD), Accident Benefits, Critical Illness Benefits, Retirement 401K Matching Plan, FNC Paid STD during elimination period, Parking Benefits, Employee Assistance Program (EAP), Job-Related Training and Professional Development and the Home Care Benefit.

Qualifications include:

  • 1 - 2 years’ experience in quality assurance, client retention or customer service management
  • Social Worker, Case Manager or comparable education and experience in geriatrics desired
  • Excellent communication skills – articulate, good listener, professional, empathetic, persuasive
  • Skilled at developing relationships and loyalty quickly through utilizing a modest and client-service oriented approach
  • Strong critical thinking, analytical skills and well-organized
  • Knowledge of private duty home care industry, home health care, senior housing and resources for seniors is a plus

Family & Nursing Care (FNC) is an award-winning home care company and recognized leader in exploring new ways to provide care, companionship, and fulfillment to our clients.  Founded in 1968 in Silver Spring, MD with a vision to give people the option of aging in place in their home, Family & Nursing Care has grown to become a $60 million company and the largest single site provider of non-medical home care services in the U.S.  FNC employs about 85 team members, works with approximately 1500 caregivers, and delivers around 40,000 hours of service each week.  The company provides compassionate care and essential services to older adults and people with disabilities or recovering from illness or injury.  FNC has helped tens of thousands of individuals, and their families connect with experienced caregivers.  Non-medical home care consists of personal care, companion care, respite care, live-in and overnight care, and support for clients. 

If you are passionate about providing stellar customer service and building meaningful relationships, we encourage you to apply for this rewarding opportunity.

  • Client Services Manager Associate

    3 weeks ago

    Silver Spring, United States Family & Nursing Care - Corporate Full time

    **ANNUAL COMPENSATION**: $51K-$60K We are seeking a **Client Services Manager Associate** within the DC Metro area to join our team and provide exceptional customer service to clients, families, and professionals. The primary responsibility of this role is to build and maintain strong relationships while ensuring the delivery of service exceeds...

  • Client Services Manager Associate

    7 days ago

    Silver Spring, United States Family & Nursing Care - Corporate Full time

    **ANNUAL COMPENSATION**: $51K-$60K We are a constantly growing home care company seeking two **Client Services Manager Associates** within the DC Metro area to join our team and provide exceptional customer service to clients, families, and professionals. The primary responsibility of this role is to build and maintain strong relationships while ensuring...

  • Client Services Manager Associate

    4 days ago

    Silver Spring, United States Family & Nursing Care - Corporate Full time

    Job DescriptionJob DescriptionANNUAL COMPENSATION: $51K-$60KWe are a constantly growing home care company seeking two Client Services Manager Associates within the DC Metro area to join our team and provide exceptional customer service to clients, families, and professionals. The primary responsibility of this role is to build and maintain strong...

  • Client Service Associate

    6 days ago

    Silver Spring, Maryland, United States Amegy Bank Full time

    At Amegy Bank, people and culture are at the heart of everything we do. Everyone counts isn't just a phrase. It is woven into all aspects of our organization. We know that to be successful in delivering the best to our clients, we must have a diverse and inclusive team with varied cultures, backgrounds, and experiences. Join our team of caring bankers who...

  • Investment Services Sales and Client Service Associate

    6 days ago

    Silver Spring, Maryland, United States Ullico Full time

    Ullico Investment Advisors, Inc., an SEC registered investment adviser with over $10 billion in assets under management, is actively recruiting an Investment Services Sales and Client Service Associate, for our Investment Services Department located in our Silver Spring, MD office. This person will support Investment Services' sales and client service...

  • Client Support Associate

    1 week ago

    Silver Spring, United States Prominent Executives Inc Full time

    As an entry-level on-site Client Support Associate, you will have the opportunity to work in a dynamic, future-focused organization and join a brand new campaign partnering with a telecommunications company. As the Client Support Associate, you will receive world-class training and become fully equipped to know the telecommunications industry, our...

  • WIC Client Services Associate

    4 weeks ago

    Silver Spring, United States Community Clinic Full time

    CCI Health Services' mission is to deliver high quality, accessible care to our community members, leading the way to a more equitable health care system for everyone.POSITION SUMMARY:The WIC Client Services Associate assists with the delivery of WIC services at a CCI-WIC Center site to assure the provision of high-quality, cost-efficient, culturally...

  • WIC Client Services Associate

    4 weeks ago

    Silver Spring, United States Community Clinic Inc. Full time

    CCI Health Services' mission is to deliver high quality, accessible care to our community members, leading the way to a more equitable health care system for everyone. POSITION SUMMARY: The WIC Client Services Associate assists with the delivery of WIC services at a CCI-WIC Center site to assure the provision of high-quality, cost-efficient, culturally...

  • WIC Client Services Associate

    3 weeks ago

    Silver Spring, United States Community Clinic Inc. Full time

    CCI Health Services' mission is to deliver high quality, accessible care to our community members, leading the way to a more equitable health care system for everyone. POSITION SUMMARY: The WIC Client Services Associate assists with the delivery of WIC services at a CCI-WIC Center site to assure the provision of high-quality, cost-efficient, culturally...

  • WIC Client Services Associate

    6 days ago

    Silver Spring, Maryland, United States Community Clinic Full time

    CCI Health Services' mission is to deliver high quality, accessible care to our community members, leading the way to a more equitable health care system for everyonePOSITION SUMMARY:The WIC Client Services Associate assists with the delivery of WIC services at a CCI-WIC Center site to assure the provision of high-quality, cost-efficient, culturally...

  • WIC Client Services Associate

    4 weeks ago

    Silver Spring, United States Community Clinic Full time

    CCI Health Services' mission is to deliver high quality, accessible care to our community members, leading the way to a more equitable health care system for everyone. POSITION SUMMARY: The WIC Client Services Associate assists with the delivery of WIC services at a CCI-WIC Center site to assure the provision of high-quality, cost-efficient, culturally...

  • WIC Client Services Associate

    3 weeks ago

    Silver Spring, United States Community Clinic Full time

    CCI Health Services' mission is to deliver high quality, accessible care to our community members, leading the way to a more equitable health care system for everyone. POSITION SUMMARY: The WIC Client Services Associate assists with the delivery of WIC services at a CCI-WIC Center site to assure the provision of high-quality, cost-efficient, culturally...

  • Client Services Associate

    3 weeks ago

    Spring, United States GemHarvest Executive Recruiting Full time

    Client Service AssociateBoutique Wealth Management FirmThe Woodlands, TXOverviewIndependent RIA serving high net worth clientele seeks a Client Service Associate to support Clients and Advisors by taking initiative in Client Services.The Firm provides sophisticated financial advisory and investment management services to high net worth and ultra high net...

  • Client Services Associate

    2 months ago

    Spring, United States GemHarvest Executive Recruiting Full time

    Client Service AssociateBoutique Wealth Management FirmThe Woodlands, TXOverviewIndependent RIA serving high net worth clientele seeks a Client Service Associate to support Clients and Advisors by taking initiative in Client Services.The Firm provides sophisticated financial advisory and investment management services to high net worth and ultra high net...

  • Client Services Associate

    3 weeks ago

    Spring, United States GemHarvest Executive Recruiting Full time

    Client Service AssociateBoutique Wealth Management FirmThe Woodlands, TXOverviewIndependent RIA serving high net worth clientele seeks a Client Service Associate to support Clients and Advisors by taking initiative in Client Services.The Firm provides sophisticated financial advisory and investment management services to high net worth and ultra high net...

  • Client Services Associate

    2 months ago

    Spring, United States GemHarvest Executive Recruiting Full time

    Client Service AssociateBoutique Wealth Management FirmThe Woodlands, TXOverviewIndependent RIA serving high net worth clientele seeks a Client Service Associate to support Clients and Advisors by taking initiative in Client Services.The Firm provides sophisticated financial advisory and investment management services to high net worth and ultra high net...

  • WIC Client Services Associate

    4 weeks ago

    Silver Spring, United States Community Clinic Inc. Full time

    Job DescriptionJob DescriptionCCI Health Services’ mission is to deliver high quality, accessible care to our community members, leading the way to a more equitable health care system for everyone.POSITION SUMMARY:The WIC Client Services Associate assists with the delivery of WIC services at a CCI-WIC Center site to assure the provision of high-quality,...

  • WIC Client Services Associate

    3 weeks ago

    Silver Spring, United States Community Clinic Inc. Full time

    Job DescriptionJob DescriptionCCI Health Services’ mission is to deliver high quality, accessible care to our community members, leading the way to a more equitable health care system for everyone.POSITION SUMMARY:The WIC Client Services Associate assists with the delivery of WIC services at a CCI-WIC Center site to assure the provision of high-quality,...

  • Client Service Coordinator

    4 days ago

    Silver Spring, United States Banfield, The Pet Hospital Full time

    **SUMMARY OF JOB PURPOSE AND FUNCTION** The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy,...

  • Client Service Coordinator

    1 day ago

    Silver Spring, United States Banfield Full time

    SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming,...