Clinical Patient Care Manager

6 months ago

Milpitas, United States VITAS Healthcare Full time
Job Description

The Team Manager is the leader of the Patient Care Team and that member of the team whose function is to: supervise, evaluate and coordinate the various component members of the interdisciplinary team; assure continuity of care from admission to discharge or transfer to bereavement; serve as patient advocate and coordinator for other social service and health care providers in the community who are involved in the care of the team's patients; assume responsibility for the maintenance of patient records from intake through discharge or transfer to bereavement.

Patient Care Services
  • Directs all patient care services for the team, including volunteer and bereavement, and ensures that services are rendered as integrated components of the interdisciplinary plan of care.
  • Reviews information on all pending patient admissions, all new admissions (assessments and history) and "alive" discharges to assure that eligibility and appropriateness criteria are met.
  • Collaborates with both the team physician and the attending physician regarding palliative care measures for pain and symptom management.
  • Assures complete and accurate data and documentation are available to make recertification decisions and further assures that those decisions are made on a timely basis.
  • Reviews all imminent "alive" discharges to assure effective discharge planning.
  • Monitors the type and level of team services provided (staffing, medications, HME, supplies, level of care changes to inpatient and continuous care, etc.) to assure that they are appropriate and responsive to patient/family needs and expectations.
  • Manages the team schedule and assures coordination of services 24 hours a day, 7 days a week to all patients on the team.
  • Facilitates team meeting, assuring interdisciplinary input into the update and revision of the plan of care in concert with the changing needs and expectations of the patient and family.
  • Participates in on-call rotation.
Staff Supervision and Management
  • Interviews, selects, trains, supervises, evaluates and dismisses team staff in conjunction with the Patient Care Administrator
  • Assures staff competence and performance levels through making field visits, evaluating documentation and providing team based in services on Vitas values, hospice principles and practices and specific team growth needs.
  • Acts as a resource and mentor for staff re clinical issues, documentation, inter- and intra- team problem solving and appropriate customer service behavior
  • Oversees staff and volunteer schedules, scheduling and territory assignments to assure that workload is distributed equitably and that all staff are able to meet overall productivity expectations.
  • Reviews and approves payroll, assuring that employees have documented accurate time, mileage and additional expenses.
Quality Improvement/Regulatory Compliance
  • Monitors clinical records and all team activities to ensure that they are accurate, complete and meet required standards in accordance with VITAS policy and all regulatory bodies.
  • Develops and implements performance improvement activities to respond to service issues and challenges and participates from time to time in program relating to quality and service improvement.
  • Ensures that team completes proactive and other patient/family satisfaction surveys, and implements Quality Improvement measures and standards.
  • Assists with surveys and requests from regulatory bodies and intermediaries as directed by local program.
  • Performs substantive chart reviews to assure there is evidence that quality care is being delivered.
  • Participates in the Outcomes Management and annual program review.
  • Performs utilization review of continuous care and inpatient levels of care for all patients on team.
Customer Service/Sales/Marketing
  • Assures that problems/grievances/service failures experienced by individual patients/families or physicians/MCOs are addressed with team members, vendors, other VITAS departments, and are resolved promptly and satisfactorily.
  • Analyzes customer service issues on team to identify causes and works with individual team members as well as entire team to improve performance.
  • Personally speaks with patients/families and their attending physicians when patient is considering revocation to seek satisfactory solutions to avoid unnecessary revocation.
  • Regularly visits LTC and Contract Bed facilities to assure care plan integration, customer satisfaction and to discuss criteria for determining appropriateness.
  • Participates in providing inservices to customers along with other team members, Patient Care Administrators and other program staff.
  • Participates in professional, voluntary or community service organizations
Cost Containment
  • Verifies/approves admitting IPOC diagnosis, treatments, staffing and supplies.
  • Monitors utilization of resources by every patient to assure cost effective delivery of services.
  • Controls and is accountable for productivity, labor and all related patient care costs with respect to budget.
  • Approves all bills/invoices related to patient care services
Professional Development
  • Attends inservices, educational seminars and workshops.
  • Develops and achieves professional growth goals and objectives.
  • Participates as a mentor of newly hired Team Managers.
QUALIFICATIONS
  • Reliable transportation with appropriate license and insurance coverage for driver and passengers.
  • Private telephone in home.
  • Knowledge of the principles and practices of primary medical and nursing care, with at least a working knowledge of oncologic nursing and palliative care.
  • Basic understanding of the interpersonal dynamics operative within the working relationships of an interdisciplinary health care team, and knowledge of the process of dying and bereavement.
  • Working knowledge of VITAS information system (Vx) and the ability to utilize management reports.
  • Two years successful supervisory experience or equivalent in a health care organization.
EDUCATION
  • Bachelor's degree preferred.
  • Current and valid R.N. License to practice in the state where the VITAS program is located.
SPECIAL INSTRUCTIONS TO CANDIDATES San Francisco Ordinance
  • Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records
  • EOE/AA M/F/D/V


About Us

VITAS® Healthcare is the nation's leading provider of end-of-life care, and has the resources and expertise to support your personal and professional growth. As a member of the VITAS team, you'll find fulfillment working for a people-focused organization dedicated to making a difference in the lives of others. You will be more than just an employee: You will be counted on as an expert in your field, and as a valued team member whose efforts are respected and vital to our hospice mission.

All VITAS employees commit to fulfilling their duties and responsibilities with the highest regard for professionalism, collaboration and teamwork, and an eye focused constantly on growth and improvement. We serve with commitment and compassion, and position ourselves for the future by embracing, innovating, and leading change. If you are that person, make your voice heard-find your purpose at VITAS today.

Benefits Include:

- Competitive compensation
- Health, dental, vision, life and disability insurance
- Pre-tax healthcare and dependent care flexible spending accounts
- Life insurance
- 401(k) plan with numerous investment options and generous company match
- Cancer and/or critical illness benefit
- Tuition Reimbursement
- Paid Time Off
- Employee Assistance Program
- Legal Insurance
- Roadside Assistance
- Affinity Program

Many of our positions offer the opportunity to work day or night shifts, weekdays or weekends.

Choose a Career with VITAS

  • RN Clinical Patient Care Manager

    1 month ago

    Milpitas, California, United States VITAS Healthcare Full time

    Patient Care ServicesThe RN Clinical Patient Care Manager is responsible for directing all patient care services for the team, ensuring that services are rendered as integrated components of the interdisciplinary plan of care. This includes reviewing information on all pending patient admissions, new admissions, and discharges to assure that eligibility and...

  • Clinical Patient Care Manager

    4 months ago

    Milpitas, United States VITAS Healthcare Full time

    Job DescriptionThe Team Manager is the leader of the Patient Care Team and that member of the team whose function is to: supervise, evaluate and coordinate the various component members of the interdisciplinary team; assure continuity of care from admission to discharge or transfer to bereavement; serve as patient advocate and coordinator for other social...

  • RN Clinical Patient Care Manager

    2 weeks ago

    Milpitas, California, United States VITAS Healthcare Full time

    Job Summary The RN Clinical Patient Care Manager - Team Lead is responsible for leading the Patient Care Team and ensuring the delivery of high-quality, patient-centered care. This key role involves supervising, evaluating, and coordinating the team's activities to ensure seamless care transitions and optimal patient outcomes. Main Responsibilities - Directs...

  • Patient Care Coordinator

    4 weeks ago

    Milpitas, United States Force Healthcare Management LLC Full time

    Job DescriptionJob DescriptionWe are now hiring a front desk office assistant/PCC (Patient Care Coordinator) in our Milpitas, California location.You will be responsible for providing an exceptional experience to our customers both over the phone and face to face, scheduling appointments electronically, and daily office duties. We offer a competitive hourly...

  • Patient Service Representative

    7 months ago

    Milpitas, United States Physical Rehabilitation Network Full time

    As a Patient Service Representative at California Rehabilitation & Sports Therapy, you'll be an essential part of our team, providing exceptional customer service and administrative support to ensure a smooth and positive experience for our patients. Essential Job Functions: Patient Interaction: Greet and welcome patients with professionalism and warmth....

  • Patient Service Coordinator

    4 weeks ago

    Milpitas, California, United States Healthcare Employee Services LLC Full time

    Job Title: Patient Service RepresentativeAt Healthcare Employee Services LLC, we are seeking a highly skilled and customer-focused Patient Service Representative to join our team. This role is responsible for providing exceptional patient service and administrative support to ensure a smooth and positive experience for our patients.Key...

  • Patient Service Representative

    1 month ago

    Milpitas, California, United States Physical Rehabilitation Network Full time

    Job Title: Patient Service RepresentativeAt Physical Rehabilitation Network, we are seeking a highly skilled and detail-oriented Patient Service Representative to join our team. As a key member of our front office staff, you will be responsible for providing exceptional customer service and administrative support to ensure a smooth and positive experience...

  • Nurse Care Specialist

    4 weeks ago

    Milpitas, California, United States Angel Care Home Health Full time

    Job SummaryWe are seeking a skilled Registered Nurse to join our Home Health Team at Angel Care Home Health. As a key member of our team, you will be responsible for creating and managing personalized care plans for patients in San Francisco, San Mateo, Santa Clara, Alameda, Contra Costa, and Marin Counties.Responsibilities Coordinate with colleagues to...

  • Certified Nursing Assistant

    4 weeks ago

    Milpitas, California, United States QUALITY ELDERLY CARE Full time

    Job Title: Certified Nursing AssistantJob Summary:Quality Elderly Care is seeking a Certified Nursing Assistant to join our team at the Milpitas Nursing Facility. As a CNA, you will provide quality care to our elderly residents, ensuring their physical and emotional well-being.Responsibilities: Provide direct patient care, including bathing, dressing, and...

  • Veterinary Care Specialist

    1 month ago

    Milpitas, California, United States Parktown Veterinary Clinic Full time

    Job Title: Veterinary AssistantParktown Veterinary Clinic is a dedicated and passionate animal care facility committed to delivering exceptional veterinary care. Our team of skilled and caring professionals focuses on delivering comprehensive medical care for pets, ranging from routine wellness exams to advanced medical treatments.Job Summary:The Veterinary...

  • Occupational Therapist Assistant

    4 weeks ago

    Milpitas, California, United States Angel Care Home Health Full time

    Benefits and PerksCompetitive compensation and a great work environment make this a rewarding opportunity.Job SummaryWe are seeking an experienced Occupational Therapist Assistant to join our Home Health Team. As an Occupational Therapist Assistant, you will work closely with Occupational Therapists and other Assistants to provide therapy and support for our...

  • Veterinary Care Professional

    4 weeks ago

    Milpitas, California, United States Parktown Veterinary Clinic Full time

    Position Overview: Parktown Veterinary Clinic is seeking a dedicated Veterinary Assistant to provide exceptional veterinary care and support to our patients and clients. As a Veterinary Assistant, you will work closely with our team of skilled professionals to deliver comprehensive medical care for pets, from routine wellness exams to advanced medical...

  • Veterinary Care Specialist

    4 weeks ago

    Milpitas, California, United States COMPANION PET PARTNERS, LLC Full time

    Parktown Veterinary Clinic is a dedicated animal care facility committed to delivering exceptional veterinary care. Our team of skilled and caring professionals focuses on delivering comprehensive medical care for pets, ranging from routine wellness exams to advanced medical treatments.We prioritize the well-being of animals and strive to create a...

  • Spiritual Care Provider

    4 weeks ago

    Milpitas, California, United States Kaiser Full time

    Job Summary:To provide spiritual support and counseling to hospital patients, families, and staff in a culturally competent manner. The chaplain is a member of the interdisciplinary patient care team, participating in patient care planning and documenting all pertinent interventions in the patient care record.Key Responsibilities:Deliver spiritual support...

  • Service Unit Dept Assistant RN Manager

    5 months ago

    Milpitas, United States Kaiser Permanente Full time

    Description: Job Summary:Assists in managing a large unit or multiple units providing ambulatory services. Ensures staff provides high quality, accessible, cost effective care, and patient focused services to members across the continuum, which comply with local, state, and federal requirements. Implements and maintains clinical practice standards, budgets,...

  • Service Unit Department RN Manager

    3 months ago

    Milpitas, United States HealthEcareers - Client Full time

    Job Summary: Manages a large unit or multiple units providing ambulatory services. Ensures staff provides high quality, accessible, cost effective care, and patient focused services to members across the continuum, which comply with local, state, and federal requirements. Develops and maintains clinical practice standards, budgets, and staff...

  • Veterinary Care Specialist

    4 weeks ago

    Milpitas, California, United States Parktown Veterinary Clinic Full time

    Parktown Veterinary Clinic is a dedicated animal care facility committed to delivering exceptional veterinary care. Our team of skilled and caring professionals focuses on providing comprehensive medical care for pets, ranging from routine wellness exams to advanced medical treatments. We prioritize the well-being of animals and strive to create a...

  • Veterinary Care Specialist

    4 weeks ago

    Milpitas, California, United States COMPANION PET PARTNERS, LLC Full time

    About UsParktown Veterinary Clinic is a dedicated and passionate animal care facility committed to delivering exceptional veterinary care. Our team of skilled and caring professionals focuses on comprehensive medical care for pets, ranging from routine wellness exams to advanced medical treatments.Our MissionWe prioritize the well-being of animals and strive...

  • Nurse Care Specialist

    4 weeks ago

    Milpitas, California, United States ANGELCARE HOME HEALTH SERVICES LLC Full time

    Job DescriptionWe are seeking a skilled Registered Nurse to join our Home Health Team at AngelCare Home Health Services LLC. As a key member of our team, you will be responsible for creating and managing personalized care plans for patients in their homes. Your primary focus will be on assessing, planning, implementing, and evaluating patient care plans,...

  • Veterinary Care Specialist

    4 weeks ago

    Milpitas, California, United States COMPANION PET PARTNERS, LLC Full time

    About the Role:We are seeking a skilled and compassionate Veterinary Assistant to join our team at Companion Pet Partners, LLC. As a Veterinary Assistant, you will play a vital role in providing exceptional care to our furry patients and their owners.Responsibilities:Assist veterinarians with medical procedures and examsMaintain accurate and up-to-date...