RN Clinical Patient Care Manager
1 month ago
The RN Clinical Patient Care Manager is responsible for directing all patient care services for the team, ensuring that services are rendered as integrated components of the interdisciplinary plan of care. This includes reviewing information on all pending patient admissions, new admissions, and discharges to assure that eligibility and appropriateness criteria are met.
- Directs all patient care services for the team, including volunteer and bereavement, and ensures that services are rendered as integrated components of the interdisciplinary plan of care.
- Reviews information on all pending patient admissions, all new admissions (assessments and history) and "alive" discharges to assure that eligibility and appropriateness criteria are met.
- Collaborates with both the team physician and the attending physician regarding palliative care measures for pain and symptom management.
- Assures complete and accurate data and documentation are available to make recertification decisions and further assures that those decisions are made on a timely basis.
- Reviews all imminent "alive" discharges to assure effective discharge planning.
- Monitors the type and level of team services provided (staffing, medications, HME, supplies, level of care changes to inpatient and continuous care, etc.) to assure that they are appropriate and responsive to patient/family needs and expectations.
- Manages the team schedule and assures coordination of services 24 hours a day, 7 days a week to all patients on the team.
- Facilitates team meeting, assuring interdisciplinary input into the update and revision of the plan of care in concert with the changing needs and expectations of the patient and family.
- Participates in on-call rotation.
The RN Clinical Patient Care Manager is responsible for interviewing, selecting, training, supervising, evaluating, and dismissing team staff in conjunction with the Patient Care Administrator. This includes assuring staff competence and performance levels through making field visits, evaluating documentation, and providing team-based in-services on Vitas values, hospice principles, and practices.
- Interviews, selects, trains, supervises, evaluates, and dismisses team staff in conjunction with the Patient Care Administrator.
- Assures staff competence and performance levels through making field visits, evaluating documentation, and providing team-based in-services on Vitas values, hospice principles, and practices.
- Acts as a resource and mentor for staff on clinical issues, documentation, inter- and intra-team problem-solving, and appropriate customer service behavior.
- Oversees staff and volunteer schedules, scheduling, and territory assignments to assure that workload is distributed equitably and that all staff are able to meet overall productivity expectations.
- Reviews and approves payroll, assuring that employees have documented accurate time, mileage, and additional expenses.
The RN Clinical Patient Care Manager is responsible for monitoring clinical records and all team activities to ensure that they are accurate, complete, and meet required standards in accordance with VITAS policy and all regulatory bodies. This includes developing and implementing performance improvement activities to respond to service issues and challenges.
- Monitors clinical records and all team activities to ensure that they are accurate, complete, and meet required standards in accordance with VITAS policy and all regulatory bodies.
- Develops and implements performance improvement activities to respond to service issues and challenges and participates from time to time in programs relating to quality and service improvement.
- Ensures that team completes proactive and other patient/family satisfaction surveys, and implements Quality Improvement measures and standards.
- Assists with surveys and requests from regulatory bodies and intermediaries as directed by local program.
- Performs substantive chart reviews to assure there is evidence that quality care is being delivered.
- Participates in the Outcomes Management and annual program review.
- Performs utilization review of continuous care and inpatient levels of care for all patients on team.
The RN Clinical Patient Care Manager is responsible for assuring that problems/grievances/service failures experienced by individual patients/families or physicians/MCOs are addressed with team members, vendors, other VITAS departments, and are resolved promptly and satisfactorily. This includes analyzing customer service issues on team to identify causes and working with individual team members as well as the entire team to improve performance.
- Assures that problems/grievances/service failures experienced by individual patients/families or physicians/MCOs are addressed with team members, vendors, other VITAS departments, and are resolved promptly and satisfactorily.
- Analyzes customer service issues on team to identify causes and works with individual team members as well as the entire team to improve performance.
- Personally speaks with patients/families and their attending physicians when patient is considering revocation to seek satisfactory solutions to avoid unnecessary revocation.
- Regularly visits LTC and Contract Bed facilities to assure care plan integration, customer satisfaction, and to discuss criteria for determining appropriateness.
- Participates in providing inservices to customers along with other team members, Patient Care Administrators, and other program staff.
- Participates in professional, voluntary, or community service organizations.
The RN Clinical Patient Care Manager is responsible for verifying/approving admitting IPOC diagnosis, treatments, staffing, and supplies. This includes monitoring utilization of resources by every patient to assure cost-effective delivery of services.
- Verifies/approves admitting IPOC diagnosis, treatments, staffing, and supplies.
- Monitors utilization of resources by every patient to assure cost-effective delivery of services.
- Controls and is accountable for productivity, labor, and all related patient care costs with respect to budget.
- Approves all bills/invoices related to patient care services.
The RN Clinical Patient Care Manager is responsible for attending inservices, educational seminars, and workshops. This includes developing and achieving professional growth goals and objectives.
- Attends inservices, educational seminars, and workshops.
- Develops and achieves professional growth goals and objectives.
- Participates as a mentor of newly hired Team Managers.
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