Customer Service Representative

2 weeks ago

Irvine, United States Tillys Full time

SUMMARY: The following is a brief description of responsibilities to be performed by the Customer Service Representative - Seasonal. Job responsibilities include, but are not limited to the following: ESSENTIAL DUTIES AND RESPONSIBILITIES: Provide customer support via phone, email and chat to enhance the customer experience while working to increase conversion and build customer retention. Utilize call tracking system to log, categorize, correspond and manage customer inquiries. Research and resolve first level order issues while using good decision-making skills to determine best outcome and customer appeasement as needed. Provide checkout and site navigation support to ensure a smooth shopping experience. Assist and educate customers with order and tracking status inquiries. Answer product, promotion, loyalty and general questions. Provide feedback to manager to improve customer service-related operations. Communicate with the distribution center as needed to ensure smooth order process. Perform other duties as assigned and apparent. QUALIFICATION REQUIREMENTS: Ability to make decisions and work independently while performing all essential duties and responsibilities listed above. Strong problem-solving skills. Must have the ability to multitask and navigate multiple systems while taking calls and chats simultaneously. Detail oriented and organized with the ability to prioritize individual workload. Strong verbal and written communication skills. Excellent customer service skills. Proficient in basic computer and typing skills, Excel and MS Word. Independent, self-motivated, team player. Able to effectively communicate with all levels of staff and management. Able to effectively use common office equipment. Able to flex between an office and remote work environment. EDUCATION and/or EXPERIENCE: 1 year of customer service experience required. 1 year of call center experience preferred. 1 year of retail preferred. High School Diploma required. Bachelors Degree preferred. LANGUAGE SKILLS: Excellent interpersonal skills. Strong verbal and written communication. Proficient in English CERTIFICATES, LICENSES, REGISTRATIONS: N/A PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to sit, stand, and operate business equipment. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. Typical office environment with low level noise exposure. Hourly Salary Range: $16-$17: Offer placement within this range is dependent on a variety of factors, including prior relevant experience, skill set, and qualifications. "Tillys will consider applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Municipal Code, Chapter XVIII, Article 9 (Los Angeles Fair Chance Initiative for Hiring (Ban the Box)." LI-JR2

  • Customer Service Representative

    4 weeks ago

    Irvine, United States Customer Service Representative Outsourcing Company Full time

    Job Title: Customer Service RepresentativePay Rate: $21 to $23.3/HrDuration: 4 MonthsLocation: Irvine, CA (Hybrid)We are looking for a Customer Service RepresentativeThe main function of a call center/customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle and...

  • Customer Service Representative

    4 weeks ago

    Irvine, United States Customer Service Representative Outsourcing Company Full time

    Job Title: Customer Service Representative Pay Rate: $21 to $23.3/Hr Duration: 4 Months Location: Irvine, CA (Hybrid) We are looking for a Customer Service Representative The main function of a call center/customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle...

  • Customer Service Agent

    3 weeks ago

    Irvine, California, United States Customer Service Representative Outsourcing Company Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Respond to customer inquiries and resolve...

  • Customer Service Representative

    2 weeks ago

    Irvine, California, United States Johnson Service Group (IL) Full time

    Job SummaryUnder the direction of the Senior Supervisor, Customer Service, the bilingual Child Care Providers United (CCPU) customer service representative provides consultive telephonic and web-based assistance to Child Care Providers, Agents, and Enrollment Services. This role requires strong communication skills, attention to detail, and the ability to...

  • Customer Service Representatives

    1 month ago

    Irvine, United States Johnson Service Group (IL) Full time

    Under the direction of the Senior Supervisor, Customer Service, the bilingual Child Care Providers United (CCPU) customer service representative provides consultive telephonic and web-based assistance to Child Care Providers, Agents, and Enrollment S Customer Service, Customer Service Representative, Spanish, Bilingual, Representative, Operations, Retail,...

  • Bilingual Customer Service Representative

    4 weeks ago

    Irvine, California, United States Johnson Service Group Full time

    Job SummaryWe are seeking a highly skilled Bilingual Spanish Customer Service Representative to join our team at Johnson Service Group. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and answering questions related to insurance benefits, provider contracts,...

  • Customer Service Representative

    4 weeks ago

    Irvine, California, United States Ultimate Staffing Full time

    Customer Service Representative Job DescriptionWe are seeking a highly skilled and professional Customer Service Representative to join our team at Ultimate Staffing. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, taking orders over the phone, and processing orders for the holiday...

  • Customer Service Representative

    1 day ago

    Irvine, United States Ultimate Staffing Full time

    Ultimate Staffing is seeking a corporate Customer Service Specialist for a LEADING medical device company in Irvine, CA! This individual will play a key role in providing administrative support and delivering top-notch customer service to our consume Customer Service Representative, Customer Service, Business Operations, Representative, Staffing, Retail

  • Bilingual Spanish Customer Service Representative

    2 weeks ago

    Irvine, California, United States Johnson Service Group Full time

    Job SummaryWe are seeking a highly skilled Bilingual Spanish Customer Service Representative to join our team at Johnson Service Group. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.Key ResponsibilitiesProvide...

  • Customer Service Representative

    4 weeks ago

    Irvine, California, United States Cynet Systems Full time

    Job Title: Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at Cynet Systems in Irvine, CA.Job Summary:As a Customer Service Representative, you will be responsible for resolving customer complaints and inquiries in a timely and professional manner.Key Responsibilities:Respond to customer inquiries and...

  • Customer Service Representative

    4 weeks ago

    Irvine, California, United States sproutwholesale Full time

    Job Title: Customer Service RepresentativeAt Sprout Mortgage, we are seeking a highly skilled and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving any issues in a timely and...

  • Customer Service Representative

    4 weeks ago

    Irvine, California, United States Motion Recruitment Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Respond to customer inquiries and resolve issues...

  • Customer Service Representative

    4 weeks ago

    Irvine, California, United States Ultimate Staffing Full time

    Customer Care Representative Job DescriptionUltimate Staffing is seeking a highly skilled Customer Care Representative to join our team in Irvine, CA. As a Customer Care Representative, you will be responsible for providing exceptional customer service to our clients, resolving complex issues, and ensuring customer satisfaction.Key...

  • Customer Service Representative

    1 week ago

    Irvine, California, United States Domino's Pizza LLC Full time

    Job Title: Customer Service RepresentativeJob Summary:Domino's Pizza LLC is seeking a highly motivated and enthusiastic Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of our company, interacting with customers to provide exceptional service and ensure their satisfaction.Responsibilities: Answer...

  • Customer Service Representative

    1 week ago

    Irvine, California, United States Mirion Full time

    Customer Service RepresentativeMirion Medical is seeking a skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, customers, and stakeholders.Resolve customer issues from start to finish, ensuring timely and accurate responses to all...

  • Customer Service Representative

    4 weeks ago

    Irvine, California, United States JobTracks Full time

    Customer Service Representative OpportunityJob SummaryWe are seeking a skilled Customer Service Representative to join our team at JobTracks in Irvine. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients and customers.Key ResponsibilitiesRespond to customer inquiries and resolve issues in a...

  • Customer Service Representative

    3 weeks ago

    Irvine, California, United States Select Staffing Full time

    Customer Service Representative Job DescriptionWe are seeking a highly skilled and experienced Customer Service Representative to join our team at Select Staffing. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving customer complaints, and ensuring customer satisfaction.Key...

  • Customer Service Representative

    2 weeks ago

    Irvine, California, United States Ultimate Staffing Full time

    Customer Service Representative Job DescriptionWe are seeking a highly skilled and professional Customer Service Representative to join our team at Ultimate Staffing in Irvine. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, taking orders over the phone, and processing orders for the...

  • Customer Service Representative

    4 weeks ago

    Irvine, California, United States Ultimate Staffing Full time

    Job Title: Customer Care RepresentativesA leading automotive manufacturer in Irvine, CA is seeking highly skilled Customer Care Representatives to join their team. As a Customer Care Representative, you will be responsible for providing exceptional customer service to automotive dealerships, vehicle owners, and third-party customers.Key...

  • Customer Service Representative

    3 weeks ago

    Irvine, United States Compunnel Full time

    Job Summary: The primary function of a Customer Service Representative is to interact with customers to provide information in response to inquiries about products and services, as well as to handle and resolve complaints. This role involves determining the clients issue, offering possible solutions, and providing follow-up as needed. Customer service...