Administrative Assistant
1 week ago
Location : Greensboro, NC
Job Type: Active Full-Time
Job Number: 04480
Department: Finance
Division: Collections
Opening Date: 08/10/2024
Closing Date: 1/24/2025 8:00 PM Eastern
Description
Join Our Team as an Administrative Assistant - Be the Heart of Our Collections Division
*** Extended Recruitment ****
If you have submitted an application previously for this recruitment, you need "NOT" apply again. All applications are still under review.
Are you someone who thrives on making a positive impact and enjoys being at the forefront of customer interactions? The City of Greensboro is looking for a dynamic Administrative Assistant to join our Collections Division. This is more than just a job-it's an opportunity to be part of a dedicated team that serves the community with integrity and excellence.
Compensation and Benefits:
Hiring Salary Range: $41,781.00. - $43,452.00 Full Salary Range: $41,781.00 - $80,557.00 Annually
Benefits:
We offer an outstanding benefits package that supports your well-being.
Learn more
Work Schedule:
Monday - Friday; 8:00 am - 5:00 pm
Why This Role Matters:
As the first point of contact for our Collections Division, you'll play a crucial role in ensuring that our customers receive the support and guidance they need. Whether it's handling incoming calls, greeting walk-in customers, or assisting with inquiries, your contribution will help keep the division running smoothly and efficiently.
Why You'll Love Working With Us:
- Impactful Work: Every day, you'll help residents navigate important processes, contributing to a community that thrives on trust and service.
- Supportive Environment: Join a team that values your contributions and provides opportunities for growth and development.
- Community Focused: Be part of a mission-driven organization that prioritizes the well-being of its employees and the community it serves.
As a Administrative Assistant you'll play a key support role in:
- Customer Engagement: Be the friendly voice and welcoming face for all incoming calls and visitors. Assist customers in resolving their questions and concerns about parking ticket fines, billings, and special assessments.
- Administrative Support: Provide essential clerical and administrative assistance to the Delinquent Collection Section, ensuring that all tasks are completed with accuracy and attention to detail.
- Permit Assistance: Work closely with the Permit Technician to issue business permits and licenses, ensuring compliance with NC General Statutes and the City of Greensboro Code of Ordinances.
Ready To Make A Difference?
If you're excited about this opportunity and eager to contribute to the City of Greensboro, we encourage you to apply today. Be part of a team that's committed to making a positive impact-every single day.
This job is Non-Exempt and is subject to the overtime provisions of the Fair Labor Standards Act (FLSA)
A background credit check will be performed for the selected candidate
Qualifications
What We're Looking For:
- Minimum Qualifications:
- High School Diploma/G.E.D.
- 1-3+ years of customer service experience, particularly in an office setting.
- Proficiency in Microsoft Office.
- Experience managing multi-line telephone systems.
- Familiarity with web-based software systems (e.g., T2, Enquesta, NC Debt Setoff).
- Knowledge of licensing and permitting processes under NC General Statutes and City Code of Ordinances.
01
What is your highest level of Education? Please select Not Applicable if you do not possess a high school diploma or GED.All Education/Degrees must also be reflected in the Education section of your employment application.
- Not Applicable
- High School Diploma / GED
- Some College
- Associates Degree
- Bachelors Degree
- Masters Degree
02
How many years of customer service experience do you possess in a "professional" office environment?**Experience must also be reflected on Work History/ Employment section of your employment application.**
- No experience
- Less than 1 year experience
- 1-3 years experience, but less than 4 years experience
- 4 or more years experience, but less than 5 years experience
- 5 or more years experience, but less than 7 years experience
- 7 years experience, but less than 10 years experience
- 10 or more years experience
03
"Clearly" describe your customer service experience in a "professional" office environment (i.e., operating multi-line phone systems, face-to-face customer service, ordering office supplies, etc.).**If no experience, indicate "N/A" in the designated area** Experience must also be reflective in the duties/work section of application.
04
Which of the following best describe your proficiency with Microsoft Office Products?
- Basic
- Intermediate
- Advanced
- Subject Matter Expert
- None
05
How many years experience do you possess operating multiple telephone lines?**Incomplete answers will not be processed, experience must also be clearly stated in the Employment / Work history section of your employment application**
- No experience
- Less than one year experience
- 1 years experience, but less than 3 years experience
- 3 years experience, but less than 5 years experience
- 5 years experience, but less than 7 years experience
- 7 years experience, but less than 10 years experience
- 10 or more years experience
06
"Clearly" describe your experience (company name, etc.) operating multiple telephone lines.** If "No experience" please type "Not Applicable" or N/A in designated area. **Incomplete answers will not be processed, experience must also be clearly stated in the Employment / Work history section of your employment application. **
07
Do you have experience with multiple web-based software systems (i.e. (T2, Enquesta, NC Debt Setoff)., etc.)?**Experience must also be reflected in the duties/work section of the application**
- Yes
- No
08
"Clearly" describe your experience with multiple web-based software systems (T2, Enquesta, NC Debt Setoff).** If "No experience" please type "Not Applicable" or N/A in the designated area. **Incomplete answers will not be processed, experience must also be clearly stated in the Employment / Work history section of your employment application. **
09
Do you have experience with license/permit classifications associated with NC General Statutes and Chapter 13 of the City of Greensboro Code of Ordinances? *** Experience must also be reflected in the duties/work section of the application. ***
- No
- Yes
10
How proficient are you in your communication and customer serivce skills?
- None
- Minimal
- Intermediate
- Advanced
11
Do you have experience using Microsoft Office - i.e. Word, Excel, Outlook etc? If so, what is your level of experience?
- No experience
- Beginner
- Intermediate
- Advanced
12
Briefly and "clearly" describe your experience with license/permit classifications associated with NC General Statutes and Chapter 13 of the City of Greensboro Code of Ordinances. **If no experience, indicate "N/A" in the designated area Experience must also be reflected in the duties/work section of the application. ***
Required Question
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