Corporate Customer Service Representative

2 months ago

Fort Wayne, United States Brotherhood Mutual Full time

** Corporate Customer Service Representative**

**Job Category****:** Sales **Requisition Number****:** CUSTO001350 Showing 1 location **Job Details**

**Description**

Job Title: Corporate Customer Service Representative

FLSA Status: Non-Exempt

Job Family: Sales

Department: Customer Service

Location: Home Office (Fort Wayne, IN)

JOB SUMMARY

Responsible to represent the company by providing outstanding service to agents and customers. Effectively resolve problems in a manner that maintains and enhances agent and customer loyalty.

POSITION ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* Answer daily a large volume of incoming calls from company staff, customers and agents.

* Reconcile between finance and agencies/customer all billing inquiries.

* Collaborate with the finance and underwriting departments in resolving issues involving pay plan changes, reinstatements, audits and other billing issues.

* Process reinstatements and communicate with the underwriting department as necessary to verify completeness and accuracy of forms and premium amounts.

* Perform all functions of the customer service operations queue in Billing Center.

* Complete cross training on all desk jobs within one year from date of hire.

* Effectively operate within essential computer systems.

* Respond to customer and agent correspondence within established department guidelines.

* Process physical mail daily.

* Support various departments within the company, processing tasks within a timely manner.

* Complete daily production reports.

* Provide customer service for multiple time zones when requested by the company.

* Complete other projects as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* Strong communication skills, both oral and written, are required.

* Must have the ability to handle confrontational phone calls in a professional manner.

* Possess the ability to multi-task with a positive and supportive attitude.

* Strong mathematical and problem-solving skills are required.

* Possess a working knowledge of basic computer systems.

* Possess the ability to manage job stress and pressure to meet required deadlines.

* Effectively interface with external contacts, Brotherhood employees, managers, and department staff members.

EDUCATION AND/OR EXPERIENCE

* High school diploma or equivalent is required.

* Must hold or be willing to obtain the CISR, CIC and/or other appropriate customer service designations.

* Two years of previous customer service experience required.

* Previous agency experience, an Associates degree, or education in a related field, is desired.

Terms and Conditions

This description is intended to describe the general content of and requirements for the performance of this position. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Because the companys niche is the church and related ministries market, and because effective service requires a thorough understanding of this market, persons in this position must be familiar with church operations and must conduct themselves in a manner that will neither alienate nor offend persons within this target niche.

Brotherhood Mutual Insurance Company reserves the right to modify, interpret, or apply this position description in any way the company desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This position description is not an employment contract, implied or otherwise. The employment relationship remains at-will.

**Qualifications**

**Skills**

**Behaviors**

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**Motivations**

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**Education**

**Experience**

**Licenses & Certifications**

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