Assistant Service Manager
2 months ago
As an Assistant Service Manager, you should display a strong sales-minded attitude as well as excellent leadership skills. You should also have the ability to develop and maintain strong, positive relationships with customers and third-party vendors. You will be assisting the Service Manager with the day to day operations of the service department and ensure our customers remain our top priority.
Benefits
* Competitive Pay
* Family owned & operated since 1946
* Employee Appreciation Day
* Flexible Schedules
* Competitive Salary
* Medical Plan
* Dental Plan
* Life Insurance
* Paid Holidays
* Paid Time Off
* 401(K) w/ Employer Contribution
* In House Training
* Employee Assistance Program
* Wellness Program
* Educational Assistance for Dependents
* Employee Discounts on Sales, Service & Parts
* Shoe assistance program for Service Department
Responsibilities:
* Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives and sales goals are met.
* Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
* Assisting with or performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory.
* Setting up and maintaining a service desk and evaluating its efficiency.
* Resolving service desk problems and improving service methods to increase the service desk's productivity and customer service.
* Monitoring department issues and client complaints to create methods to lessen recurring issues.
* Auditing work and customer service to ensure the company's high standards, efficiency, and productivity goals are met.
* Maintaining strong relationships with manufacturers, dealers, and Sales Representatives.
* Helping to train new employees in company procedures.
* Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovations, materials, tools, and processes.
Qualifications:
* 2-3 years Service Advisor or Assistant Service Manager experience
* Reynolds/Ignite experience
* Organized and friendly personality
* Demonstrated ability to manage others
* Time management skills
* Fantastic communication skills with your customers
* Professional, well-groomed personal appearance
* Consistent record of service and sales success
* Strong record of positive customer satisfaction results
* Team oriented and self-motivated
The Tuttle-Click Automotive Group has been serving the Southern California community since 1946. Today, there are six Tuttle-Click locations in California (Irvine, Tustin, and San Juan Capistrano) and nine more in Tucson and Green Valley, Arizona. Our goal is to assist customers with their automotive needs, from sales and leasing to parts and service, to finance and even collision repairs and commercial vehicles. Customer service is our number one priority, therefore we setup our staff with adequate training. Because of our focus on professional development, we continually place among the top of our region or even nation, in customer satisfaction scores. If you'd like to be a part of a team that goes above and beyond, we welcome you to apply
*We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.*
**Apply for Assistant Service Manager**
First name Last name Email address Phone number I would like to receive updates about my application via SMS Address (optional) City (optional) State/Province Zip/Postal Code Yes No Please add your resume 10MB limit; .pdf, .doc, and .docx file types are accepted. ATTACH FILE Please add your resume 10MB limit; .pdf, .doc, and .docx file types are accepted. Please add your cover letter (optional) 10MB limit; .pdf, .doc, and .docx file types are accepted. ATTACH FILE optional Please add your cover letter 10MB limit; .pdf, .doc, and .docx file types are accepted. Signature and Verification
I certify that answers given herein are true, accurate, and complete to the best of my knowledge. I authorize investigation into all statements I have made on this Form as may be necessary for reaching an employment decision. In the event I am employed, I understand that any false or misleading information I knowingly provided herein or in subsequent interviews may result in discharge and/or legal action. I understand that this Career History Form is not the sole basis from which a hiring decision has been made, and understand that this Form will be used in conjunction with a series of interviews and assessments to determine my suitability for the role to which I am applying.
Full Name Date: 3/2/2022
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