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Customer Service Concierge
1 month ago
POSITION:
Customer Service Concierge – Chicago, IL
DEPARTMENT:
Operations
ACCOUNTABLE TO:
Corporate Operations Manager
POSITION DESCRIPTION:
The Customer Service Concierge (CSC) has a primary goal of providing white glove service to Accessa’s customers. The CSC manages the entire order entry and management process, including answering all customer questions and providing follow-up to deliver on the utmost expectations.
The perfect fit of a Customer Service Concierge:
You exude warmth, energy, and charisma, and have a passion for helping people.
You thrive on the unexpected and perform patiently under stress and pressure.
You nurture and help build upon all customer relationships.
SPECIFIC DUTIES:
Manage incoming phone calls, emails, faxes
Sales order entry and management
Investigate customer complaints
Maintain new color match log and process
File and maintain closed sales order and correspondence files
Provide internal sales support to outside sales team
Other duties in support of branch operations
BENEFITS INCLUDE BUT NOT LIMITED TO:
Paid Vacation, PTO, Holidays, & Birthday Day Off (27.5 paid days off in first full calendar year)
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