Customer Service Representative

6 months ago

Livonia, United States AssuredPartners Full time

Overview:

We are expanding our Processing Center Team in 2024 We need individuals to perform tasks related helping employers confirm health plan eligibility for dependents currently on their health plan.

This is a Part-Time onsite position, working about 20 29 hours per week. The wage is $16.50 per hour. We offer flexible scheduling. The ideal candidate would have open availability working between the hours of 8:00am and 8:00pm, Monday through Friday.

What You'll Do:
  • Communicates with members on a variety of platforms such as telephone calls, emails, faxes, and web portal responses
  • Provides excellent customer support for incoming calls, reviewing information from the participant or documents, then appropriately entering the data, scanning and filing documents
  • Performs appropriate research and follow-up in making outbound calls to gain the information and data needed
  • Responds to inquiries from participants and client contacts promptly via telephone and email communications in a positive and effective manner
  • Responsible for learning and communicating the client requirements for each of the customized surveys
  • Ability to accurately interpret, summarize and post the data received in telephone conversations with callers, and within messages left by survey participant
  • Ability to handle confidential data records safely and securely, according to HIPAA guidelines and requirements
  • Ensures that our documentation, record keeping, and data postings are accurately entered and properly stored
  • Actively works and collaborates with other team members to handle various tasks of printing, mailings, scanning, data entry, etc.
  • Participates in special projects and performs additional duties as required
What You'll Need:
  • Desire to learn & grow with us
  • High school diploma
  • Work experience in call center or document processing center or other similar vocations, helpful but not required
  • Basic clerical skills, handling data input and filing, using copiers and scanners
  • Above average computer knowledge and technical skills required, with the ability to quickly learn computer software, tools, and features
  • Knowledge of Microsoft Office, very capable skills with Word and Excel
  • Outstanding organization skills with very good attention to details and specifics, and an eye for accuracy
  • Excellent written, oral, listening, communication and interpersonal skills
  • Motivated, focused, detailed, self-directed individual


What's in it For You?:

To help you make the best decision for your personal growth, its important to us to share a glimpse of what we offer our top asset, our people:??

  • Competitive base salary?? - $16.50 per hour
  • 5 Sick Days and 2 Volunteer Days
  • Company match 401(k) plan 50% up to 6%??
  • Support of your fitness wellness goals We offer up to 75% off at over 11,000 gyms and fitness centers???
  • Opportunity to prioritize your mental health with 24/7 access to licensed therapists??
  • Pet benefits & discounts???
  • Access to our Employee-led Resource Groups (ERGs) that lend a voice to the variety of demographics represented throughout AssuredPartners?


Grow, with us:

Accretive is a collection of elite specialty and wholesale agencies supported by experienced industry leaders. Our expertise is broad, and our innovative culture runs deep. We value relationships above all else and consistently deliver best in class customized solutions and service you can trust.

Accretive is passionate about fueling our clients innovation and growth. That makes us the perfect place for creative, dynamic people who want to grow their career while helping businesses, families and people thrive. We are proud to be one of the largest brokers in the country, but were even prouder of the honest, caring relationships that our employees build with our clients every day.

Working with us will give you the opportunity to do work that matters while you learn with us, advance with us, and most importantly, grow with us. Accretive is committed to embracing diversity, equity and inclusion to create a workplace that welcomes and thrives on the unique experiences, perspectives and contributions of all team members. Accretive is bringing the best people and most diverse talent forward to drive growth, innovate and think bigger

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