Loan Assistant

4 weeks ago

Austin, United States Hilltop Holdings Full time
Job Description

Benefit highlights: 11 Paid Holidays, 15+ days of PTO, 401k Matching, Health Benefits, and more

The Lending Assistant supports loan officers in an administrative capacity within a highly engaged, high service environment. Provides administrative support requiring knowledge of lending operations and procedures. Responsible for servicing clients promptly and professionally in addition to the processing and handling of any functions related to loan activities. Facilitates monetary requests (advances, payments, transfers, overdrafts, deposits, etc). Assists clients regarding loan and demand deposit related matters.

Responsibilities

  • Provides administrative support for loan officers and/or a lending unit:
    • Generates various reports and monitors activity within a designated loan portfolio;
    • Reviews officer exception reports and resolves exceptions in a timely manner;
    • Assists officer in processing daily overdraft/NSF decisions;
    • Reviews past due reports with officer, notates any updates. Assists with client past due contacts/notifications when appropriate;
    • Coordinates meetings between officer, clients, other Bank departments. Makes travel arrangements as necessary;
    • Prepares and submits expense reports; ensures reimbursements are processed accurately.
  • Prepares and maintains accurate customer loan files and correspondence.
  • Facilitates transactions and other customer account maintenance requests such as loan payments, wire transfers, deposits, address changes; engages retail banking representatives and other departments when appropriate.
  • Assists customers with account inquiries and basic loan documentation questions/requests.
  • Coordinates with loan officer, borrower, and Loan Operations to ensure loan files are accurate and complete. Works with appropriate parties to collect required documentation and resolve deficiencies within a loan file.
  • Provides financial documents (tax returns, cash flow statements, etc.) to Credit Analysts as loan moves into underwriting. Requests documentation from borrower when necessary.
  • Reviews inspection reports and works with Loan Operations and officer to ensure inspections are scheduled and completed as required.
  • General office support including; receptionist relief, notarizing documents, ordering supplies and fax/copy/scan duties.
  • Greets customers, ascertains nature of business, assists when appropriate, or conducts visitors to the appropriate person.
  • Other duties as required.
Qualifications
  • High school diploma, general education degree (GED) or equivalent required
  • 1 to 3 years of experience in related field of expertise. Familiarity with loan documentation a plus.
  • Excellent verbal, written and interpersonal communication skills.
  • Excellent PC skills, including word processing and spreadsheets via Microsoft Office products as well as custom applications and system.
  • Excellent analytical, time management, organizational and problem-solving skills with the ability to multi-task and work in a deadline-driven environment.

The above statements are intended to describe the general nature and level of work being performed by individuals in, or assigned to, the above position and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required, and may be changed at the discretion of the Company.

About Us

PlainsCapital Bank was founded in 1988 by a group of young bankers who dreamed of bringing relationship banking to their hometown of Lubbock, Texas. With the acquisition of Plains National Bank, a Lubbock financial institution with one branch and approximately $198.8 million in assets, they began growing the bank one relationship at a time.

Over 30 years later, PlainsCapital Bank has held fast to its tried-and-true relationship-based culture and its commitment to financial strength and stability. PlainsCapital Bank ranks sixth among the largest banks headquartered in Texas by deposits and has a statewide presence with approximately 59 locations in markets such as Austin, the Coastal Bend, Dallas, Fort Worth, Houston, Lubbock, the Rio Grande Valley, and San Antonio. Backed by decades of experience, our knowledgeable bankers are renowned for their straightforward approach and for taking exceptional care of their clients. They bring both financial and industry expertise along with vast local market knowledge to each client relationship.

PlainsCapital Bank conducts both commercial and consumer banking, providing a full suite of commercial banking products and services to fit any business model and convenient services, personal attention, and account features to help simplify managing personal finances.

PlainsCapital Bank continues to remain strong and stable, delivering highly personalized service and a single point of contact to help customers reach their financial goals.

To learn more, please visit us online at plainscapital.com/about.

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