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Customer Solutions Email Specialist

2 months ago

Fort Wayne, United States Parts Town Full time

Customer Solutions Email Specialist (Hybrid Work Schedule)

As the fastest-growing distributor of restaurant equipment,

HVAC

and residential appliance parts, we like to do things a little differently. We believe our team should be like family. Not like a second cousin, twice removed, but more like the family you choose to be with every day. First, you

have to

demonstrate our core values and keep safety as your #1 priority, that’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list. Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years. If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today Team member appreciation

events and recognition programs Volunteer opportunities Monthly IT

stipend Casual dress code On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday

expenses All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered. The Job

at a

Glance Our Customer

Experience

Email Specialists

(internally known as your Parts Town Pen Pal)

primarily

assist customers with

requests

placed via e-mail. Working as part of a team,

our Customer

Experience

Email Specialists are charged with ensuring that every

email is replied to accurately

and

within our turnaround time frame. Success within this

demanding position requires a passion for providing great customer service, the capacity to multi-task, and a dedication to accuracy.

You

will also foster a team environment while evaluating and developing

both people and process

es

to continue to strengthen our customer’s experience. A Typica

l Day Provide personalized support

to an Elite group of customers while building

and maintaining

personal

relationships High volume of request

emails (

80

+day) Achieving optimal customer response times by working cohesively as a team Act quickly within our turnaround times on urgent requests sent by the

customer To Land This Opportunity You have a passion for making sure the customers

are always taken care of and have the right

parts You go the extra mile and have an extr

emely high attention to

detail You thrive within a team atmosphere . You must have great sense of urgency when time calls for it on particular email

processes You have fantastic communication skills & you’re proficient in English

(verbal and written) You have the ability to multi-task without sacrificing

accuracy About Your Future Team Our Team

,

loves to make sure everyone feels invit

ed and welcomed.

We love animals,

love coffee and we love to celebrate anything and everything whenever we can Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.

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