Customer Solutions Specialist

1 month ago

Fort Wayne, United States Parts Town Full time

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. We believe our team should be like family. Not like a second cousin, twice removed, but more like the family you choose to be with every day. First, you have to demonstrate our core values and keep safety as your #1 priority, that’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list. Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years. If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today Team member appreciation events and recognition programs Volunteer opportunities Monthly IT stipend Casual dress code On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered. The Job at a Glance The Customer Solution Specialist (internally known as the Parts Expert) will assist with pricing, quote generation, parts identification, shipping, tracking, and returns. You will be part of a group of Customer Solution Specialists that provide top-notch customer service, always upholding Parts Town’s high-quality standards and going above and beyond by exceeding customer expectations every day. Stellar communication skills and strong attention to detail are a must A Typical Day Take a high volume of inbound calls (50-70 per day) and a handful of emails while delivering an exceptional customer experience (from your first call of the day to your last) Process customer requests, involving: order entry and order status updates, part number identification, pricing and availability confirmation, returns, etc. Effectively collaborate with customers, manufacturers, and internal departments regarding the customer’s needs To Land This Opportunity You have at least 1 year of experience in a face-to-face or over-the-phone customer service role You exhibit stellar organizational skills, multi-tasking skills, and computer skills You get excited about taking a high volume of in-depth calls while maintaining a friendly and helpful demeanor You know MS Office; you may not be a master but you’re on your way You have a genuine positive, outgoing, team-spirited personality You’re an all-star communicator and are fluent in English (both written and verbal) You can work 10:00 AM – 7:00 PM CST and/or 11:30-8:00 CST with flexibility to adjust to different hours as needed About Your Future Team Our team is truly a family unit; we like each other…a lot We work hard and play hard together, every day. Whether it’s a potluck or a team outing we like to have a good time while working. We also love to let our inner nerd shine; whether you’re nerdy about sports, comic books, cats or baking we can’t wait to get to know you Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status. #J-18808-Ljbffr

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