Financial Services Specialist

4 weeks ago


Melville, United States Northwell Health Full time

Job Description

The Specialist will be an exceptionally customer focused individual who will support the Service Recovery team deliver a high touch, premium service experience when resolving escalated issues. We want extraordinary individuals who can surpass our customer's expectations by providing a unique interaction with our organization that strives to drive high satisfaction and loyalty.

Job Responsibility

  • Develop and implement comprehensive strategies to address complex billing escalations, utilizing high touch recovery services.
  • Demonstrate unwavering commitment to resolving billing-related issues by engaging in constant and consistent follow-up.
  • Utilize your deep expertise, exceptional patience, and superior customer service skills to deliver premium service to our customers.
  • Collaborate with a specialized team dedicated to handling high-level escalations received through our corporate executive office and various regulatory channels.
  • Support the team in addressing and resolving intricate and sensitive customer billing inquiries effectively.
  • Efficiently triage and coordinate with leadership, intradepartmental contracts, insurance companies, and other third parties on behalf of both customers and the team. This will involve resolving underpaid claims, denied authorization requests, and handling other in-depth inquiries with precision and expertise.
  • Foster a culture of collaboration by working collectively with other Northwell departments to promptly address escalations and ensure seamless resolution.
  • Utilize strong problem-solving skills and root cause identification techniques to analyze complex billing escalations, identify underlying issues, and implement effective solutions that prevent future occurrences, ultimately enhancing the overall customer experience.

Supports other areas of Financial Services, inclusive of Contact Center needs, as required; Backup coverage when needed.

Job Qualification

  • Minimum of one (1) year call center or relevant experience, required.
  • Experience with Northwell health host systems and billing process.
  • Experience in am medical setting, preferred.
  • Knowledge of billing procedures, preferred.
  • Proficient in PC applications (Microsoft Excel, PowerPoint, Word)
  • Excellent customer service, communication and problem resolution skills, required.
  • Excellent analytical and problem-solving skills, required.
  • Proficiency in data analysis and quantification including interpreting statistical data to identify trends and exceptions, required.


*Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).



  • Melville, New York, United States OneMain Financial Full time

    Key ResponsibilitiesAs a Consumer Loan Sales Specialist, you'll be responsible for:Developing new relationships and maintaining existing ones with customers throughout the loan process and loan life cyclePresenting financial solutions based on customer needs that meet their goalsEducating customers on the terms and conditions of their loan to ensure a clear...


  • Melville, New York, United States OneMain Financial Full time

    At OneMain Financial, we're committed to empowering customers through friendly, fast, and affordable financing solutions.About the RoleWe're seeking a highly motivated Financial Services Representative to join our team. This role offers an excellent opportunity to grow your career while making a positive impact on people's lives.Key Responsibilities:Develop...


  • Melville, New York, United States OneMain Financial Full time

    Job OverviewWe are seeking a Financial Services Representative to join our team at OneMain Financial. This role will provide customers with access to friendly, fast, and affordable financing for life's expenses.


  • Melville, New York, United States Forest Hills Financial Group Full time

    Job OverviewWe are seeking a skilled and ambitious Financial Advisor to join our team at Forest Hills Financial Group. As a Financial Advisor, you will have the opportunity to work with individuals and businesses in your community, providing access to financial products and services that will protect their assets, help them understand their financial life,...


  • Melville, United States OneMain Financial Full time

    Consumer Loan Sales Specialist Apply Locations: Melville, NY Time Type: Full Time Posted on: Posted 15 Days Ago Job Requisition ID: R2410-43278 At OneMain, Consumer Loan Sales Specialists empower customers – listening to their needs and providing access to friendly, fast, and affordable financing for life’s expenses. Consumer Loan Sales Specialists will...


  • Melville, United States OneMain Financial Full time

    At OneMain, Consumer Loan Sales Specialists empower customers – listening to their needs and providing access to friendly, fast, and affordable financing for life’s expenses. Consumer Loan Sales Specialist will learn the lending and servicing business at OneMain allowing them to grow their career.    In the Role  Deliver results related to...


  • MELVILLE, United States OneMain Financial Full time

    At OneMain, Consumer Loan Sales Specialists empower customers – listening to their needs and providing access to friendly, fast, and affordable financing for life’s expenses. Consumer Loan Sales Specialist will learn the lending and servicing business at OneMain allowing them to grow their career.    In the Role  Deliver results related to...


  • Melville, United States OneMain Financial Full time

    At OneMain, Consumer Loan Sales Specialists empower customers – listening to their needs and providing access to friendly, fast, and affordable financing for life’s expenses. Consumer Loan Sales Specialist will learn the lending and servicing business at OneMain allowing them to grow their career.    In the Role  Deliver results related to...


  • Melville, United States Northwell Health Full time

    Job DescriptionAssists processing payments, issues patient receipts, and maintains collection log.Job Responsibility Verifies patients insurance and collects additional insurance such as No Fault and Workers Compensation. Performs financial assessment of patients. Assists patients and/or families in resolving hospital bills; advises and counsels patients...


  • Melville, United States OneMain Financial Full time

    Responsibilities Full Job Title: Consumer Loan Sales Specialist Job Number: R2410-43278 Location: Melville, New York Date Posted: 10/04/2024 At OneMain, Consumer Loan Sales Specialists empower customers - listening to their needs and providing access to friendly, fast, and affordable financing for life's expenses. Consumer Loan Sales Specialist will...


  • Melville, New York, United States Northwell Health Full time

    OverviewNorthwell Health is seeking a highly skilled Financial Systems Product Specialist to join our team. This role will support and enhance products on larger, more complex or multiple products for enterprise resource planning, budgeting, data warehousing, and financial reporting.Salary Range: $85,090-$147,220/yearKey Responsibilities:Collaborate with...


  • Melville, New York, United States Professional Physical Therapy Full time

    About the RoleProfessional Physical Therapy is seeking an experienced Financial Planning and Analysis Specialist to join our dynamic team. In this critical role, you will analyze and interpret financial data to inform strategic decisions and drive business growth.Responsibilities include:Developing and maintaining financial models to forecast revenue and...


  • Melville, New York, United States Gregory A Mosick Full time

    Job SummaryThe Gregory A Mosick firm is seeking an Administrative Assistant to support the day-to-day internal operations of our growing financial planning business. This role involves organizing and ensuring proper completion of all client paperwork, as well as timely follow-up on client service issues. The ideal candidate will possess strong attention to...


  • Melville, New York, United States UHY Advisors Full time

    At UHY Advisors, we are committed to delivering exceptional service and expertise to our clients. As a Transaction Services Senior Manager in our Melville, NY office, you will play a pivotal role in leading and managing teams that provide comprehensive financial advisory services to clients engaged in mergers, acquisitions, divestitures, and other strategic...


  • Melville, New York, United States Actalent Full time

    About the PositionAs a Financial Services Coordinator, you will play a critical role in ensuring the smooth operation of our financial processes. You will be responsible for creating, entering, and sending receivable invoices and statements to customers, as well as managing customer accounts and handling collections.The ideal candidate will have a strong...


  • Melville, New York, United States Resiliency LLC Full time

    Job Overview   At Resiliency LLC, we are seeking a highly skilled Financial Tax Compliance Specialist to join our team. This role involves preparing, reviewing and filing sales and use tax returns from Vertex for multiple states, ensuring compliance with state and local regulations.   The ideal candidate will possess a Bachelor's degree in Accounting...


  • Melville, New York, United States AmTrust Financial Full time

    About This OpportunityWe are seeking an experienced Senior Risk Management Specialist to join our Surety Division in the US. As a key member of our team, you will be responsible for achieving profitable underwriting results while providing exceptional service to our clients.Job SummaryThe ideal candidate will have a strong background in underwriting, with a...


  • Melville, United States National Financial Partners Full time

    Who We Are Wealthspire Advisors is a New York City-based, independent registered investment Advisory firm with $20B in AUM. We have more than 300 employees serving clients from 22 offices in 12 states. With a strong commitment to a fiduciary business model, the firm believes in connecting all aspects of a client's financial life to deliver thoughtful,...


  • Melville, New York, United States National Black MBA Association Full time

    About the Job">This Senior Relationship Manager position is responsible for managing an extensive portfolio of complex clients and prospects with annual revenues of $5-50 million, helping companies save, borrow, and invest for their current and future needs.">Responsibilities">">Acquire, deepen, and maintain profitable client relationships through sales,...


  • Melville, New York, United States UHY Advisors Full time

    We are a licensed CPA firm offering audit and other attest services to public and private companies. Our team works closely with clients to understand their needs and deliver exceptional results.ResponsibilitiesLeadership Role: Oversee client engagements, manage client relationships, and lead internal staff.Plan and execute audits, reviewing financial...