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Program Assistant

3 months ago

Honolulu, United States Helping Hands Hawaii Full time

Ensure the highest level of service to all Representative Payee (Rep Payee) individuals, consistent to the overall purpose of the company and the Social Security Administration.

Essential Duties & Responsibilities:

  • Greets and announces visitors to include; answering of incoming phone lines, monitoring of visitors and reports any unusual guests or situations, in a timely manner. Ensures that all visitors sign in and out and are met at the reception area.
  • Receives and screens incoming telephone calls, routing message(s) to appropriate persons. Provides routine information and directs callers and visitors to the appropriate source.
  • Performs basic administrative duties to include but not limited to; making copies, faxing documents to various agencies, shredding, receiving daily mail and processing outgoing mail.
  • Provides appropriate client information to various agencies in accordance with confidentiality laws and practices.
  • Assists the Representative Payee Manager with Rep Payee referrals from CM agencies, calling and faxing documents as needed.
  • Assists the Representative Payee Manager and Rep Payee staff with reporting changes to Social Security Administration.
  • Compose correspondence, upon request from Rep Payee Manager.
  • Provides efficient and effective data entry as required to also include calculations of consumer receipts for reconciliations and auditing purposes.
  • Maintains clinical and organizational filing systems, client documentation(s) report(s) and memos. Sorts, organize, and files in client chart in a timely manner and with accuracy.
Qualifications:
  • High School Diploma. Associates Degree preferred.
    • 1 to 1 1/2 yrs of customer service and/or administrative experience. Experience working in the human services field with diverse populations, preferred.
  • Working knowledge of Windows computer programs including database programs such as Excel.
  • Ability to type 50wpm and ability to use 10-key by touch.
  • Ability to work under pressure and with a variety of people.
  • Valid Drivers license, clean traffic abstract, and willingness to use properly insured personal vehicle.
  • TB clearance, First Aid/CPR/CPI certified.


Must comply with company code of ethics, confidentiality practices, HIPAA, safety and all other policies and procedures.

EEO/AA/M/F/Vet/Disability