Program Assistant

4 weeks ago

Honolulu, Hawaii, United States The Salvation Army Full time
Job Title: Program Aid

Job Summary:

The Salvation Army is seeking a highly organized and detail-oriented Program Aid to support the Rehabilitation Services team. As a key member of our team, you will provide administrative support, maintain accurate records, and ensure the smooth operation of our programs.

Key Responsibilities:

  • Provide administrative support to the Rehabilitation Services team, including typing and mailing correspondence, answering phone calls, and directing visitors.
  • Process new beneficiary applications, assist with intake counseling, and maintain accurate records.
  • Prepare and maintain beneficiary files, including regular updates to the computer database and ensuring the security of sensitive information.
  • Maintain Transitional Housing files, compile weekly reports, and process discharge summaries.
  • Operate and maintain office equipment, prepare work orders, and maintain organizational charts and manuals.
  • Prepare and maintain lists for scheduled activities and personnel, including gratuity lists, group rosters, and counseling assignments.
  • Assemble and prepare documents for weekly case conferences, prepare agendas, and take minutes of meetings.
  • Prepare reports as required by the Administrator and assist with program research projects.
  • Oversee front desk operations, schedule interns, and ensure the posting of daily classes and activities.
  • Serve as a role model for beneficiaries and maintain confidentiality in accordance with established policies and laws.
  • Oversee beneficiary food stamp applications and processing, build relationships with Social Services offices, and provide monthly paperwork for food stamp eligibility.
  • Prepare and serve on review teams for beneficiary three and five-month reviews, prepare certificates and awards for graduation ceremonies, and perform other duties as assigned.

Requirements:

  • High school graduate or equivalent.
  • Able to operate basic office machines, including typewriters, computers, calculators, photocopiers, time clocks, and telephones.
  • Knowledge of Microsoft Office programs, including MSWord, Excel, and Access, with the ability to learn additional software as needed.
  • Ability to spell correctly, edit correspondence for grammar and usage, and track multiple tasks efficiently.
  • Professional judgment and integrity in holding confidential information.
  • Commitment to support and apply the philosophy and goals of The Salvation Army Adult Rehabilitation Center Program and the ARC Mission Statement.
  • No evidence of existing chemical dependency.
  • If in recovery, shall be free of and have had at least one year free of any chemical abuse or dependency.

Physical Requirements:

  • Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
  • Ability to grasp, push, pull objects such as files, file cabinet drawers, and other office equipment.
  • Ability to communicate clearly on the telephone.
  • Ability to lift up to 30lbs.
  • Ability to perform various repetitive motion tasks.

Working Conditions:

The Program Aid will work in a fast-paced office environment, interacting with beneficiaries, staff, and visitors. The position requires strong organizational and communication skills, attention to detail, and the ability to maintain confidentiality.

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