Front Desk Agent

4 months ago

Sandusky, United States Great Wolf Resorts Full time

** Front Desk Agent**

**Job Category****:** Guest Services **Requisition Number****:** FRONT014376 Showing 1 location **Job Details**

**Description**

**Front Desk Agent $12.25/Hour + $3/hour* Summer Premium FULL Time**

Represents combined base hourly rate and [Work More Earn More Summer Wage Premium 2021] Bonus differential available through September 9, 2021. [Work More Earn More Summer Wage Premium 2021] Bonus paid in the event Pack Member exceeds 20 hours worked in a given pay week, and Bonus applies back to the first hour worked in such pay week.

At Great Wolf, our **Front Desk Agent** ensures an efficient, informative and professional check in/out process so our guests can focus on enjoying all of the amenities the lodge has to offer. Many times as the first point of contact the Front Desk Agent helps create a positive first impression of our resort.

**Essential Duties & Responsibilities**

* Welcomes guests by greeting, answering questions, responding to requests

* Registers guests by obtaining or confirming room requirements, verifying pre-registration, assigning rooms, obtaining information and signatures, issuing guest room keys

* Establishes credit by verifying credit cards or obtaining cash

* Directs guests to room by showing location on resort map

* Conveys information to guests by receiving and transmitting messages, mail, facsimiles, packages, etc.

* Provides concierge duties to guests by answering any inquiries regarding resort and other services guests may require, such as entertainment, shopping, business, and travel

* Maintains records by entering room and guest account data

* Collects revenue by entering services and charges, computing bills, obtaining payment

* Makes resort and other reservations by entering or telephoning requirements, checking availability, confirming requirements

* Secures guest's valuables by processing lost and found to the housekeeping department

* Confirms guest identity for registering guests

* Maintains a safe working environment by verifying, reporting and acting in a safe manner

**Basic Qualifications & Skills**

* High School Diploma (or equivalent education/experience)

* Must be flexible regarding schedule, based on business demands

* Previous experience demonstrating strong customer service

* Successful completions of a criminal background check and drug screen

**Desired Qualifications & Skills**

* Ability to multi-task and prioritize a variety of tasks with minimal direction

* Proven teamwork skills

* Enthusiastic and energetic

* Excellent communication skills

**Physical Requirements**

* Ability to lift up to 30 lbs.

* Able to sit and/or stand for long periods of time

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

  • Front Desk Agent

    2 months ago

    Sandusky, United States Cedar Fair Full time

    Overview: $14.25/hour. $19.25/hour for the month of October. Ages 18+. Pay may vary between position based on job responsibilities. At Cedar Point, work is FUN! Working as a Front Desk Agent means you will provide exceptional service to all guests staying at one of our world class resorts. You'll also... Check guests in and out of our hotel properties and...

  • Front Desk Agent

    3 weeks ago

    Sandusky, United States Great Lakes Services, LLC Full time

    Job Description Pay: $15.50 per hour At Great Wolf, ourFront Desk Agentensures an efficient, informative and professional check in/out process so our guests can focus on enjoying all of the amenities the lodge has to offer. Many times as the first point of contact the Front Desk Agent helps create a positive first impression of our resort. Hiring immediately...

  • Front Desk Representative

    4 days ago

    Sandusky, Ohio, United States Great Wolf Resorts Full time

    Front Desk AgentJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Great Wolf Resorts. As a Front Desk Agent, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay.Key ResponsibilitiesWelcome guests by greeting, answering questions,...

  • Front Desk Representative

    4 days ago

    Sandusky, Ohio, United States Great Lakes Services, LLC Full time

    {"title": "Front Desk Agent", "description": "Job SummaryAt Great Wolf, we're seeking a Front Desk Agent to provide exceptional guest service and ensure a seamless check-in and check-out experience. As a key member of our team, you'll be responsible for creating a positive first impression of our resort and providing a warm welcome to our guests.Key...

  • Front Desk Agent

    3 months ago

    Sandusky, United States Kalahari Resorts and Conventions Full time

    DescriptionKalahari Resorts Conventions delivers a waterpark resort and conference experience all under one roof. The authentically African-themed resort is home to America's largest indoor waterparks and features well-appointed guest rooms, full-service Spa Kalahari, a fun-filled family entertainment center, on-site signature restaurants, unique retail...

  • Night Auditor

    2 weeks ago

    Sandusky, Ohio, United States Great Wolf Resorts Full time

    Job SummaryWe are seeking a highly skilled Night Auditor to join our team at Great Wolf Resorts. As a Night Auditor, you will be responsible for providing exceptional front desk support and ensuring the accuracy of our front office accounting records.Key ResponsibilitiesProvide warm and welcoming service to guests, responding to their inquiries and requests...

  • Desk Agent

    3 months ago

    Sandusky, United States Kalahari Resorts and Conventions Full time

    DescriptionKalahari Resorts and Conventionsdelivers a beyond-expectations waterpark resort and conference experience all under one roof. The authentically African-themed resort is home to America's largest indoor waterparks and features well-appointed guest rooms, full-service Spa Kalahari, a fun-filled family entertainment center, on-site signature...

  • Reception Specialist

    2 weeks ago

    Sandusky, Ohio, United States Great Wolf Resorts Full time

    Exciting Opportunity for a Front Desk Agent at Great Wolf ResortsBecome a Part of Our Dynamic TeamServe as the welcoming face of Great Wolf Resorts with a seamless check-in and check-out experience Act as the friendly initial point of contact for our valued guestsKey Responsibilities:Greet guests warmly and provide necessary assistance Check in guests and...

  • Guest Services Representative

    3 weeks ago

    Sandusky, Ohio, United States Great Wolf Resorts Full time

    Exciting Opportunity for a Front Desk Agent at Great Wolf ResortsBecome a Part of Our Exceptional TeamServe as the welcoming face of Great Wolf Resorts with a smooth and professional check-in and check-out experience Act as the friendly first point of contact for all visitorsKey Responsibilities:Greet guests warmly and provide necessary assistance Process...

  • Guest Services Representative

    3 weeks ago

    Sandusky, Ohio, United States Great Wolf Resorts Full time

    Exciting Opportunity for a Front Desk Agent at Great Wolf ResortsAbout the RoleServe as the welcoming face of Great Wolf Resorts, ensuring a smooth and professional check-in and check-out experience for our guests. Act as the first point of contact, creating a positive impression for all visitors.Key Responsibilities:Greet guests warmly and provide necessary...

  • Guest Services Representative

    3 weeks ago

    Sandusky, Ohio, United States Great Wolf Resorts Full time

    Exciting Opportunity for a Front Desk Agent at Great Wolf ResortsBecome a Key Member of Our Hospitality TeamServe as the welcoming face of Great Wolf Resorts, ensuring a smooth and professional check-in and check-out experience for all guests. Act as the first point of contact, creating a positive and memorable impression for visitors.Key...

  • Guest Services Representative

    2 weeks ago

    Sandusky, Ohio, United States Great Wolf Resorts Full time

    Exciting Opportunity for a Front Desk Agent at Great Wolf ResortsAbout the RoleServe as the welcoming face of Great Wolf Resorts, ensuring a smooth and professional check-in and check-out experience for all guests. Act as the first point of contact, providing a warm and friendly atmosphere for visitors.Key Responsibilities:Greet guests and offer assistance...

  • Front Desk Associate

    2 weeks ago

    Sandusky, United States European Wax Center - Sandusky Full time

    Job DescriptionJob DescriptionAs a Guest Service Associate at European Wax Center in Sandusky, you’ll be the first friendly person our Guests see as they check in for their body wax reservation, and the last person they see on their way out. You’ll play a critical role in the Guest’s overall experience and have fun while doing it!Every day, you will...

  • Waterpark Guest Services Representative

    2 weeks ago

    Sandusky, Ohio, United States Kalahari Resorts and Conventions Full time

    Welcome to Kalahari Resorts Conventions Experience a unique blend of a waterpark resort and conference center all in one location. Our establishment, inspired by African themes, features the largest indoor waterparks in America, luxurious accommodations, Spa Kalahari, a family entertainment center, fine dining options, retail outlets, and a state-of-the-art...

  • Waterpark Guest Services Associate

    2 weeks ago

    Sandusky, Ohio, United States Kalahari Resorts and Conventions Full time

    Welcome to Kalahari Resorts Conventions where we provide an extraordinary blend of a waterpark resort and conference venue in one location. Our establishment, inspired by African aesthetics, features the largest indoor waterparks in America, opulent accommodations, Spa Kalahari, a family entertainment center, fine dining options, retail outlets, and a...

  • Summer Hospitality Internship Program

    5 days ago

    Sandusky, Ohio, United States Great Wolf Resorts Full time

    About the ProgramThe Great Wolf Summer Hospitality Internship is a 10-week program designed for college students to gain hands-on experience in the hospitality and entertainment industry. Through a structured approach to learning, interns will develop real-life skills and knowledge in key frontline positions.Program Highlights10-week internship in a...

  • Summer Hospitality Internship Program

    4 days ago

    Sandusky, Ohio, United States Great Wolf Lodge Full time

    {"title": "Summer Hospitality Internship Program", "description": "Program OverviewThe Summer Hospitality Internship Program at Great Wolf Lodge is a 10-week experiential learning opportunity for college students to gain real-life experience in the hospitality and entertainment industry.Through a structured approach to learning, interns will gain hands-on...

  • Service Desk Analyst I: Hrly FT

    1 week ago

    Sandusky, United States Firelands Regional Medical Center Full time

    Description Position Highlights: Employee-centric: Competitive pay, excellent benefits, tuition assistance, retirement plan matching, recognition program, local discounts. Stability: Serving Erie and surrounding counties since 1876. Lifestyle: Sandusky was voted “Best Coastal Small Town in America”. You will have the opportunity to enjoy living and...

  • Night Auditor

    4 days ago

    Sandusky, Ohio, United States Great Wolf Resorts Full time

    {"title": "Night Auditor", "description": "Job SummaryWe are seeking a detail-oriented and customer-focused Night Auditor to join our team at Great Wolf Resorts. As a Night Auditor, you will be responsible for providing exceptional front desk support and ensuring the accuracy of our front office accounting records.Key ResponsibilitiesWelcoming guests and...

  • Service Desk Analyst I: Hrly FT

    1 week ago

    Sandusky, United States Firelands Health Full time

    Position Highlights: Employee-centric: Competitive pay, excellent benefits, tuition assistance, retirement plan matching, recognition program, local discounts. Stability: Serving Erie and surrounding counties since 1876. Lifestyle: Sandusky was voted "Best Coastal Small Town in America". You will have the opportunity to enjoy living and working in this...