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Technical CSR I

3 months ago

Salt Lake City, United States Global Payments Full time

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Responsibilities

  • Learn and master the AdvancedMD Software-As-A-Service (SAAS) suite and grow knowledge continually.
  • Answer client software inquiries via phone, chat, and email.
  • Identify potential software bugs and document the steps to reproduce them.
  • Troubleshoot and research problems and leveraging knowledge base and technical manuals.
  • When necessary, collaborate with Subject Matter Experts to help determine best-possible outcomes.
  • Maintain records daily for each customer interaction.
  • Embody the culture of client success and owning the client experience.
  • Own your contribution to the team.
Job Requirements

Minimum qualifications:
  • High School diploma or equivalent required.
  • Preferred typing speed of 40+ WPM
  • Minimum of one year of work experience in a medical office or call center environment, Customer Service, IT, or Support desk role.
  • Basic computer skills and ability to troubleshoot multiple browsers
  • Must be available to work an 8-hour shifts Mon-Fri between 6am-6pm MST.
  • Ability to analyze information and use logic to address client issues and problems.
  • Excellent verbal and written communication skills, particularly phone and email correspondence.
  • Ability to listen to and understand client issues and respond appropriately.
  • Personal track record of being thorough, courteous, and responsive in customer service.
  • Ability to work through difficult or emotional customer situations.
  • Ability to assist with development and maintenance of help tools for AdvancedMD users (e.g., knowledge base articles).
  • Professional in appearance and attitude.
  • Ability to work independently and as part of a team.
  • Preferred typing speed of 40+ words per minute.


Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.