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Cisco Unified Communications Support Engineer

2 months ago

Chicago, United States Global Channel Management Full time

Key Requirements

Bachelor's degree or higher in a related technical area or equivalent technical training/experience. Certification in a call management/voice system application. Minimum four years of experience providing high-quality end user support. Minimum two years of experience with Cisco Call Manager, Cisco Unity, UCCX, and Finesse. Minimum two years of experience providing IT customer support in research or academic environments. Previous experience in higher education and hospital settings. Proficiency in voice communication systems, including voicemail, phone systems, and call centers.

Responsibilities

As a Cisco Voice Engineer, your responsibilities will include:

Providing top-tier customer service through various communication channels such as phone, email, and chat. Engaging in timely, courteous, and professional interactions with customers. Utilizing strong problem-solving skills to address issues, provide solutions, and implement preventive measures. Demonstrating technical expertise in Cisco Call Manager, Unity voicemail, and Call Center applications.

If you have a passion for delivering exceptional technical support and possess the necessary qualifications and experience in Cisco voice systems, we encourage you to apply for this exciting opportunity.

Employment Type: Full-Time #J-18808-Ljbffr