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Global Payment Product Manager, Merchant Onboarding
3 months ago
Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Helo, and Resso, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.
Why Join Us
Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible.
Together, we inspire creativity and enrich life - a mission we aim towards achieving every day.
To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve.
Join us.
About the Team
In line with the globalization strategy and vision of the company, the Global Payments team builds a platform to provide cross-border payment solutions for all TikTok's products and services, that are growing rapidly worldwide.
What You'll Do
As a Product Manager specializing in Merchant Onboarding and Compliance, you will be at the forefront of architecting solutions for KYC/KYB, AML compliance, merchant due diligence, risk management, and payment risk detection. By shaping the vision, crafting products, and guiding their realization, you will play a pivotal role in transforming the merchant onboarding journey.
Responsibilities
- Strategic Vision & Roadmap: Architect and implement a visionary product roadmap for a seamless merchant onboarding experience
- Product Design and Implementation: Manage the entirety of Merchant Onboarding product vertical, encompassing KYC/KYB onboarding, rigorous due diligence protocols, and transaction monitoring rules and mechanisms for AML, CTF, and sanctions adherence
- Collaborative Product Development: Partner closely with UI/UX designers, engineers, QA, and cross-functional teams to translate product strategies into tangible outcomes
- Business & Compliance Alignment: Foster strong relations with Business Units, Compliance, Data Sciences, and Fraud & Loss Prevention teams, ensuring product goals mirror business aspirations
- Performance Analytics: Provide critical insights into product performance, understand seller behaviors, and champion strategic growth avenues
- Research & Investigations: Lead investigative endeavors on potentially suspicious clients, upholding confidentiality and compliance standards of the highest caliber
Qualifications
- 5+ years of experience in product management in Consumer-Facing mobile or web Internet companies
- Broad technical knowledge and indepth understanding of machine learning, statistical modeling, algorithms, OCR and ASR, etc
- Proven track record of delivering results in a fast-paced, dynamic environment, and driving innovation on behalf of internal and external stakeholders
- Strong analytical and quantitative skills with the ability to use data and metrics to evaluate assumptions, make recommendations and decisions, and drive execution.
- Ability to thrive in a cross-functional environment while balancing multiple responsibilities, scoping projects, evaluating priorities, and effectively working well within a team
Desirable Qualifications
- Experience in merchant onboarding with concentration on KYC/KYB, UBO, AML and onboarding due diligence investigation, familiar with multiple local regulators, advanced certification in eCommerce is a plus.
- Payments experience – deeply understand and have worked on one or multiple payments rails, understand the key participants in a payment ecosystem and the modules of money movement like authorization, charge, settlement, returns, refunds etc
- Experience with Transaction Monitoring, Screening, Financial Investigations or similar disciplines
- Excellent communication skills and ability to communicate technical concepts to non-technical stakeholders and audience
- Flexible and experienced in project management, can lead and operate multiple project streams confidently
ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
ByteDance Inc. is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at rd.accommodations@bytedance.com.
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