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Customer Success Associate II
3 months ago
The Customer Success Associate II is responsible for delivering optimum service and a positive customer experience.The Associate is focused on customer loyalty and building long-term customer relationships.The Customer Success Associate II works closely with the Sales team, customer, and internal product development team to guide the product selection process and adoption demonstrating a thorough knowledge of the customer business and sales history.
Your career path has many avenues available for you to succeed. Are you looking to advance at a rate that matches your ambition and skill set? At Bunzl, we understand and want to invest in you. With our multi-career options, you'll not only be able to find the adventure you are looking for today, but can be confident that new opportunities will be there for advancement in your future.
At Bunzl, we know that our employees are our number one asset. We seek to recruit and retain the right people who are passionate about our business and we provide opportunities for our employees so that they may progress within our company based on their talents, experiences, and their aptitude.
Responsibilities:
Provide customers with Earthwise expertise, product assortment, construction, materials, capabilities. and costing.
Analyze business year over year to manage customer calendar and support sales goals.
Partner with Inventory team to sell through excess inventory and plan for replenishment.
Serve as primary contact for customers including customer onboarding, item set up forms/portals, design approvals, order accuracy, and A/R discrepancies as needed.
Provide cost quotations to customer supported by internal product teams. Support sales to achieve margin targets.
Maintain internal files and product profiles including approved Mockups, Tech Packs.
Support customer purchase order processes and provide correction guidance to customer. Ensure data accuracy and consistency across portals and documents.
Manage reorders directly with the customer to approve costs and quote delivery.
Support Customer Success Associate I as needed.
Requirements:
High school diploma or equivalent; bachelor's degree in professional selling or Business preferred.
4+ years supporting administrative, project and product services to internal and external customers.
Industry experience preferred.
Experience in AS400 preferred.
Proficient with Microsoft Office, including Excel and Outlook.
Strong written and verbal communication skills.
Proven time management skills.
Ability to provide solutions to complex order inquiries.
Adapt quickly to changing priorities in a fast-paced environment.
Earthwise California salary range: $28.00 - $35.00 per hour based on experience, education, and geographic location.
So, what are you waiting for? A new career awaits you with endless opportunities.
Bunzl is a global leader in the Cleaning & Hygiene, Food Processing, Grocery, Health Care, Non-Food Retail, and Safety industries. We have grown both organically and through acquisitions to sales in excess of $10 billion.Bunzl North America is headquartered in St. Louis, Missouri.Bunzl North America owns and operates more than 100 warehouses and serves all 50 states, Puerto Rico, Canada and parts of the Caribbean and Mexico. With more than 5,000 employees and 400,000 plus supplies, Bunzl is regarded as a leading supplier in North America.
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Bunzl Distribution offers competitive salaries, a comfortable work environment, and a full range of benefits including a 401k with a company match.
Bunzl Distribution has a tradition of commitment to equal employment opportunity. It is the established policy to attract and retain the best qualified people without regard to race, color, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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