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Customer Success Management Leader

2 months ago

Glendale, California, United States ServiceTitan Full time
ServiceTitan is Seeking a Customer Success Management Leader

Are you prepared to embrace a pivotal role as a Customer Success Management Leader at ServiceTitan? In this capacity, you will oversee a dedicated team of Customer Success Managers, ensuring exceptional customer experiences and value delivery through our comprehensive product offerings.

Key Responsibilities:
  • Foster a collaborative team atmosphere and cultivate strong relationships with essential stakeholders
  • Establish and maintain customer success benchmarks within the organization
  • Guide and inspire team members by leveraging their individual strengths
  • Implement strategies for ongoing enhancement and efficiency
  • Guarantee data accuracy and integrity
  • Provide insights on customer engagement methodologies
  • Equip Customer Success Managers with the necessary tools and resources
  • Monitor team performance using key performance indicators (KPIs)
  • Proactively identify and address potential challenges
  • Support the professional development of team members
Requirements:
  • Minimum of 5 years of experience in SaaS customer success or account management
  • At least 2 years of experience in a leadership role
  • Demonstrated success in leading high-achieving teams
  • Expertise in customer success software and CRM platforms
  • Excellent communication and problem-solving abilities
  • Capacity to collaborate and influence across various teams
  • Analytical approach with an emphasis on data-driven decision-making
Perks:
  • Flexible time off and opportunities for professional development
  • Comprehensive health and wellness benefits
  • Support for various life stages, including parental leave and financial planning
ServiceTitan is committed to fostering diversity and encourages applications from underrepresented groups. We prioritize equitable compensation for all employees, with a competitive salary range that includes bonuses, equity, and benefits tailored to individual needs.