Service Manager

2 weeks ago

Grand Prairie, United States Boater's World Full time

Description Boaters World Marine Centers is seeking an experienced Marine Dealership Service Manager. The ideal Service Manager will have a minimum of 3 years marine dealership management experience, technical knowledge, ability to multitask in a fast-paced environment, be very well-organized, able to read and analyze profit and loss statements, and strive for profitability in all aspects of service, parts, and warranty. Minimum 7 years experience as a certified Marine Technician preferred - Yamaha, Mercury, Suzuki. Duties and Responsibilities Customer Service Maintains a neat and professional appearance Create and strengthen relationships with customers by creating a customer-centric experience Assist all customers in need, regardless of department (sales, service, or parts) Maintain a tidy workspace Inform management of customer service opportunities Enhances organization by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value. Service Writing Ascertains marine vehicle problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; checking maintenance records; examining service schedules Adhere to all company rules and State regulations regarding repair order processing Develops accurate estimates by costing materials, supplies, and labor; calculating customer's payment. Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into Lightspeed. Inform service customers of work status (completed, additional work approvals, etc) Increase revenue by performing thorough inspections of incoming units to identify and sell current and future potential work Facilitate sublet work orders Departmental Management Schedule and assign jobs to technicians, and monitor progress to ensure timely completion of work Coordinate with parts department to acquire parts needed to complete jobs Increase technician productivity and efficiency through performance monitoring, coaching, and process improvement Attract and maintain sufficient work for technicians Process warranty claims Reinforces company policies and adheres to company standards. Encourages compliance with applicable laws and regulations. Maintains good working relationship with factory(s). Maintains effective employee relations. Praise, reprimand, and reward technicians as appropriate Act as liaison for subordinate technicians Increase revenue through proper billing procedures, and upselling opportunities, and overall effective management of processes Reduce or eliminate unprofitable jobs Ensure technicians are employing safe work techniques Require and enforce that subordinate work areas be neat, clean, and orderly Schedule and monitor technician training as necessary Ensure quality of work is superior to that of our competition Coordinate with other departments to enhance departmental efficiency and profitability Set and monitor monthly profitability goals Other: The position is Monday through Saturday, with one day off during the week and Sunday. Please note the job description does not detail all the duties or contain a comprehensive listing of activities, or responsibilities required of the employee for this position. Further, duties, responsibilities, and activities may change at any time with or without notice. Requirements Recent Marine, Powersport, or Automobile Dealership experience required 3-5 years of Service Management experience required Must be a leader that can “take-charge” while maintaining good relations with customers, peers, and vendors Has strong knowledge of outboard engines Knows and understands general boating products and vehicles Can demonstrate good ability to learn and operate new computer systems Ability to follow established policies and procedures, as defined by management Able to effectively multi-task several job functions at once

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