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Boutique Assistant Manager

1 month ago

Scarborough, United States nestle.do Full time

** Boutique Assistant Manager - Pop-up Scarborough**

** Boutique Assistant Manager - Pop-up Scarborough**

Scarborough, ON, CA, M1P 4P5

Scarborough, ON, CA, M1P 4P5

****Position Snapshot****

**Business areas:** Retail

**Job title:** Boutique Assistant Manager (one year contract)

**Location:** Pop-up Scarborough

****Position Summary****

We are looking for an **Assistant Boutique Manager** based at our Pop-up Scarborough location reporting into the Boutique Manager. As an Assistant Boutique Manager you will be working on sales and customer service, leadership, team management, operations, and training and coaching.

****A day in the life of...****

Your Key Activities and Job Responsibilities will include the following:

Ensure the Boutique is clean (well-ordered, correct equipment, properly presented);

Ensure that the organization runs smoothly regarding customer expectations (reception, waiting time, and tastings);

Monitor the Service Excellence and provide the right guidance and improvement advice;

Welcome, advise and guide clientele and identify their needs;

Advise both prospects and Club members on Nespresso products and services;

Initiate Club members to the art of coffee tasting and develop their curiosity about our full range of products;

Maintain a proactive approach towards the customers;

Respond appropriately to customer complaints;

Manage the presence of the Coffee Specialists and distribute their daily tasks (i.e. tasting area, stock control, reception of deliveries, etc);

Organize maintenance of the Boutique and manage the related files;

Transmit necessary information to other departments to ensure the smooth running of the Boutique (security, cleanliness of premises, maintenance);

Inscribe new Boutique customers, open their account, present the Boutique and Club services, and assist them in their selection during their first purchase;

Manage the stock (machines, capsules and accessories) as well as the necessary POS material;

Anticipate the requirements for each area of activity and ensure continuous adequate stocks, place orders, check the deliveries;

Monitor the optimal delivery plan (frequency / cost / product availability);

Implement the application of operational procedures and follow the Quality & SHE systems, including the compliance to all Nestle Nespresso, CARE guidelines & standards and to local regulatory requirements;

Motivate team to help implementation of quality standards;

Ensure safe working conditions.

****What will make you successful****

In a successful candidate, we are looking for:

3-4 years of in direct customer sales on top of the line products & services;

Minimum 2 years of experience in a similar role;

Knowledge of coffee and products is an asset;

Ability to deliver customer service that meets or exceeds the customer expectations;

Experience with the implementation of systems and policies with regards to retail;

Strong organizational and interpersonal skills;

Team-building skills;

The ability to work a flexible schedule including weekends and some evenings;

Knowledge of coffee from the source to in the cup.

We have a friendly, supportive team with a coaching and mentoring environment. There are real opportunities for future development and progression this really could be a move towards the exciting Retail career youve always wanted

****Position Snapshot****

**Business areas:** Retail

**Job title:** Boutique Assistant Manager (one year contract)

**Location:** Pop-up Scarborough

****Position Summary****

We are looking for an **Assistant Boutique Manager** based at our Pop-up Scarborough location reporting into the Boutique Manager. As an Assistant Boutique Manager you will be working on sales and customer service, leadership, team management, operations, and training and coaching.

****A day in the life of...****

Your Key Activities and Job Responsibilities will include the following:

Ensure the Boutique is clean (well-ordered, correct equipment, properly presented);

Ensure that the organization runs smoothly regarding customer expectations (reception, waiting time, and tastings);

Monitor the Service Excellence and provide the right guidance and improvement advice;

Welcome, advise and guide clientele and identify their needs;

Advise both prospects and Club members on Nespresso products and services;

Initiate Club members to the art of coffee tasting and develop their curiosity about our full range of products;

Maintain a proactive approach towards the customers;

Respond appropriately to customer complaints;

Manage the presence of the Coffee Specialists and distribute their daily tasks (i.e. tasting area, stock control, reception of deliveries, etc);

Organize maintenance of the Boutique and manage the related files;

Transmit necessary information to other departments to ensure the smooth running of the Boutique (security, cleanliness of premises, maintenance);

Inscribe new Boutique customers, open their account, present the Boutique and Club services, and assist them in their selection during their first purchase;

Manage the stock (machines, capsules and accessories) as well as the necessary POS material;

Anticipate the requirements for each area of activity and ensure continuous adequate stocks, place orders, check the deliveries;

Monitor the optimal delivery plan (frequency / cost / product availability);

Implement the application of operational procedures and follow the Quality & SHE systems, including the compliance to all Nestle Nespresso, CARE guidelines & standards and to local regulatory requirements;

Motivate team to help implementation of quality standards;

Ensure safe working conditions.

****What will make you successful****

In a successful candidate, we are looking for:

3-4 years of in direct customer sales on top of the line products & services;

Minimum 2 years of experience in a similar role;

Knowledge of coffee and products is an asset;

Ability to deliver customer service that meets or exceeds the customer expectations;

Experience with the implementation of systems and policies with regards to retail;

Strong organizational and interpersonal skills;

Team-building skills;

The ability to work a flexible schedule including weekends and some evenings;

Knowledge of coffee from the source to in the cup.

We have a friendly, supportive team with a coaching and mentoring environment. There are real opportunities for future development and progression this really could be a move towards the exciting Retail career youve always wanted