EZ TAG Storefront Section Manager
2 weeks ago
The EZ TAG Storefront Section Manager performs highly advanced managerial work administering the daily operations and activities of clients' multiple retail stores. Primary responsibilities include, but are not limited to, formulating or assisting in the creation of policies and procedures that have the potential to significantly impact other sections. Oversees creating, reviewing, and confirming that the section's processes are effective and efficient, while ensuring that customer service quality levels consistently meet established agency standards with a high emphasis on customer satisfaction. Provides leadership, motivation, training, evaluation and supervision of a large number of employees across numerous locations. Will have the authority to recommend transfer, suspension, promotion, discharge, recognition or discipline for subordinate employees. Interfaces with the public and corporations. Works under minimal supervision, with considerable latitude for the use of initiative and independent judgment. Duties & Responsibilities Manages numerous locations and meets with direct reports as well as other departments to review the operational practices of all areas within the section for efficiency and compliance with business rules. Assesses the progress of the section and provides direction on action plans for resolving issues, while evaluating current and proposed procedures to implement changes as necessary. Manages day-to-day activities of staff within a large and highly complex business function via in person interaction with professionalism. Ensures maximum use of time and resources and makes recommendations concerning staffing and other operational matters. Provides leadership, motivation, training, evaluation and supervision of employees. Oversees the allocation of resources, establishes workload, workflow deadlines, work objectives, and time utilization along with primary management staff to meet established agency goals. Responsible for managing the oversight of all EZ TAG Stores to ensure they are in an operational and presentable state. Knowledge, Skills and Abilities Knowledge of administrative, management principles, and best practices to direct, supervise, and coordinate the work of a large group of employees engaged in a variety of tasks. Knowledge of Texas State laws and requirements for toll violation processing. Extensive knowledge of the services, functions, operational policies and procedures of the section. Knowledge of electronic toll collection/violation enforcement operations and procedures. Knowledge of basic arithmetic. Effective verbal and written communication and interpersonal skills. Strong customer service skills. Good analytical and organizational skills. Ability to plan, organize and coordinate work assignments. Ability to make decisions and delegate authority. Ability to prepare accurate correspondence and comprehensive reports. Ability to coordinate planning and assess budgetary needs. Skills in using logic and reasoning. Proficient PC operating skills (keyboard, mouse) with working knowledge of MS Office to include Word and Excel, and databases. Excellent time management, organizational and multi-tasking capabilities. Ability to be flexible and goal oriented. Effective communication and listening skills. Physical Demands This position requires a substantial amount of walking, some standing, sitting in an office environment, and light lifting such as three or four reams of paper or books (up to 20 pounds or an equivalent weight) may be required. Required Education / Experience High school diploma or G.E.D. equivalent from an accredited institution required. Minimum five (5) years of supervisory or managerial experience in a customer service/relations environment role with increasing responsibility to include experience of toll road authority operations, including tag and violation operations, and handling escalated accounts. #J-18808-Ljbffr
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EZ TAG Storefront Section Manager
1 month ago
Houston, United States Eco-Life Employment Group Full timeThe EZ TAG Storefront Section Manager performs highly advanced managerial work administering the daily operations and activities of clients' multiple retail stores. Primary responsibilities include, but are not limited to, formulating or assisting in the creation of policies and procedures that have the potential to significantly impact other sections....
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EZ TAG Store Manager II
4 weeks ago
Houston, Texas, United States Eco-Life Employment Group Full timeJob OverviewThe EZ TAG Store Manager is a key role within the Eco-Life Employment Group, responsible for overseeing the daily operations of the EZ TAG store. This position requires strong leadership and management skills, as well as excellent customer service and communication skills.Key ResponsibilitiesManage and oversee the work of assigned EZ TAG...
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Storefront Operations Manager
4 weeks ago
Houston, Texas, United States Eco-Life Employment Group Full timeJob Title: Storefront Section ManagerJob Summary:The Storefront Section Manager is a highly advanced managerial role that oversees the daily operations and activities of multiple retail stores. This position requires a strong leader who can formulate policies and procedures, manage staff, and ensure customer satisfaction.Key Responsibilities:Develop and...
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Call Center Manager
3 weeks ago
Houston, United States Eco-Life Employment Group Full timeThe Call Center Manager performs highly advanced managerial work administering the daily operations and activities of Clients' EZ TAG Services call centers. Primary responsibilities include, but are not limited to formulating, or assisting in the creation of policies and procedures that have the potential to significantly impact other sections. Oversees...
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Call Center Director
4 weeks ago
Houston, Texas, United States Eco-Life Employment Group Full timeJob Title: Call Center ManagerThe Call Center Manager is a critical role within the Eco-Life Employment Group, responsible for overseeing the daily operations and activities of our Clients' EZ TAG Services call centers. This position requires a highly skilled and experienced professional who can formulate and implement policies and procedures that drive...
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Avionics Section Manager
4 weeks ago
Houston, Texas, United States Mb Solutions Inc Full timeJob Title: Avionics Section ManagerWe are seeking a highly skilled and experienced Avionics Section Manager to join our team at Mb Solutions Inc. As a key member of our Engineering Division, you will be responsible for leading a team of approximately 40 people managing projects within the Life Support & Systems and Office and the Crew and Thermal Systems...
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Avionics Section Manager
4 weeks ago
Houston, Texas, United States MbSolutions Inc Full timeJob OverviewMbSolutions Inc is seeking an experienced Avionics Section Manager to join our Engineering Division. As a key member of our team, you will be responsible for managing a team of approximately 40 people working on projects within the Life Support & Systems and Office and the Crew and Thermal Systems Division.The successful candidate will have...
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Customer Service Representative
2 months ago
Houston, United States Eco-Life Employment Group Full timePositions: 40+ Reports To Position: Manager, Supervisor, Lead Supervises Positions: None General Summary The Customer Service Representative (CSR) serves as an immediate point of contact for customers and provides timely review and update of accounts through multi-channel support options regarding all inquiries, account maintenance, EZ TAG fulfillment, and...
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Collections Specialist
4 weeks ago
Houston, Texas, United States Eco-Life Employment Group Full timeJob Title: Collections SpecialistWe are seeking a highly skilled and motivated Collections Specialist to join our team at Eco-Life Employment Group. As a Collections Specialist, you will be responsible for handling escalated accounts, payment plans, and EZ TAG maintenance while ensuring PCI compliance.Key Responsibilities:Establish professional rapport with...
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Collections Specialist
4 weeks ago
Houston, Texas, United States Eco-Life Employment Group Full timeJob Title: Collections SpecialistEco-Life Employment Group is seeking a skilled Collections Specialist to join our dynamic team in Houston, TX. As a Collections Specialist, you will be responsible for handling escalated accounts, payment plans, and EZ TAG maintenance while ensuring PCI compliance.Key Responsibilities:Establish professional rapport with...
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Houston, Texas, United States Tetra Tech Full timeJob SummaryTetra Tech is seeking a highly skilled Emergency Management Deputy Planning Section Chief to join our team. As a key member of our national emergency management and preparedness practice, you will have the opportunity to make a positive and lasting impact in the places we work.Key ResponsibilitiesSupport the Management of the Planning Section...
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VE Collections Manager
4 weeks ago
Houston, Texas, United States Eco-Life Employment Group Full timeJob Title: VE Collections ManagerThe VE Collections Manager plays a critical role in the daily operations and activities of the Violation Enforcement Collections (VEC) section, working closely with the Harris County Attorney's Office (HCAO). This position requires a high level of managerial work, formulating policies and procedures, and overseeing the...
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Collections Specialist
4 weeks ago
Houston, Texas, United States Eco-Life Employment Group Full timeJob Title: Collections SpecialistEco-Life Employment Group is seeking a highly skilled and motivated Collections Specialist to join our dynamic team in Houston, TX. As a Collections Specialist, you will be responsible for handling escalated accounts, payment plans, and EZ TAG maintenance while ensuring PCI compliance.Key Responsibilities:Establish...
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VE Collections Manager
4 weeks ago
Houston, Texas, United States Eco-Life Employment Group Full timeJob Title: VE Collections ManagerJob Summary:The VE Collections Manager is a highly advanced managerial role that oversees the daily operations and activities of the Violation Enforcement Collections (VEC) section in conjunction with the Harris County Attorney's Office (HCAO). This position requires a strong leader who can formulate policies, manage staff,...
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Quality Assurance and Training Manager
4 weeks ago
Houston, Texas, United States Eco-Life Employment Group Full timeJob Title: Quality Assurance and Training ManagerThe Quality Assurance and Training Manager plays a pivotal role in driving the direction and operations of the Quality Assurance and Training section. This position is responsible for supporting the instructional development of staff within the related Customer Service sections.Key Responsibilities:Identify,...
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Quality Assurance and Training Manager
4 weeks ago
Houston, Texas, United States Eco-Life Employment Group Full timeJob Title: Quality Assurance and Training ManagerThe Quality Assurance and Training Manager is a key role within the Eco-Life Employment Group, responsible for overseeing the direction and operations of the Quality Assurance and Training section. This position plays a crucial part in supporting the instructional development of staff within the related...
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Quality Assurance and Training Manager
2 weeks ago
Houston, United States Eco-Life Employment Group Full timeThe Quality Assurance and Training Manager is responsible for the direction and operations of the Quality Assurance and Training section as well as supporting the instructional development of staff within the related Customer Service sections. This position identifies, designs, and coordinates internal and external learning and development solutions focused...
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Quality Assurance and Training Manager
2 weeks ago
Houston, United States Eco-Life Employment Group Full timeThe Quality Assurance and Training Manager is responsible for the direction and operations of the Quality Assurance and Training section as well as supporting the instructional development of staff within the related Customer Service sections. This position identifies, designs, and coordinates internal and external learning and development solutions focused...
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Houston, United States MRI Technologies Full timeAre you passionate about human space exploration, understanding the origins of the universe, and working with a passionate and diverse team to make a difference? If you are, we need you!MRI, a woman-owned Technologies and Engineering Services company, has an exciting opportunity for a Section Manager, Mechanical Design for Space Exploration Applications on...
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Houston, Texas, United States Tetra Tech Full timeJob SummaryThe Deputy Planning Chief will support the Planning Section Chief in coordinating and managing initiatives for wildfires. This role will help develop, implement, and adjust the Incident Action Plan (IAP) to effectively manage wildfire expansion. The Deputy Planning Chief will ensure that planning efforts align with strategic objectives and...
