![Marriott Knoxville Downtown](https://media.trabajo.org/img/noimg.jpg)
Front Desk Agent
4 weeks ago
Job Summary:
Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.
Responsibilities:QUALIFICATIONS:
- High School diploma or equivalent required; College course work in related field helpful.
- Experience in a hotel or a related field preferred.
- Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
- Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must work well in stressful high pressure situations.
- Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
- Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.
- Must be able to work with and understand financial information and data and basic arithmetic functions.
- Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing
- Ability to read comprehend and write simple instructions and/or short correspondence and memos
- Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations
- An operational knowledge of Microsoft Office suite
- Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays
- Holds an understanding of hotel products and guest services (i.e. lifestyle full service resort etc)
- Ability to participate in the creation of an enjoyable work environment
RESPONSIBILITIES:
- Approach all encounters with guests and associates in a friendly service oriented manner.
- Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
- Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
- Comply at all times with Aimbridge Hospitality policies standards and regulations to encourage safe and efficient hotel operations.
- Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all times.
- Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met.
- Handle requests for information mail and messages in an efficient and courteous manner.
- Answer guest inquires about hotel service facilities and hours of operation.
- Answer inquiries from guests regarding restaurants transportation entertainment etc.
- Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
- Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
- Obtain all necessary information when taking room reservations and follow rate quoting scenario.
- Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.
- Have knowledge of and assist in emergency procedures as required.
- Handle check-ins and check-outs in a friendly efficient and courteous manner.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.
- Use proper two-way radio etiquette at all times when communicating with other associates.
- As needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team members
- Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel.
- Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds
Property Details:
With an ideal location adjacent to the Convention Center, Marriott Knoxville Downtown is the perfect choice for business and leisure travelers. Our Knoxville, TN hotel offers the best in amenities and service to ensure that our guest have a carefree stay.
Leisure travelers appreciate this Knoxville hotel's downtown location. We are within walking distance of many attractions, including the Knoxville Museum of Art, historic Market Square, and the University of Tennessee. Before guest head out in the morning, join us at WINDOWS ON THE PARK Restaurant/Lounge for our Best-4-Breakfast, or stop by after sightseeing for a relaxing dinner WINDOWS ON THE PARK Restaurant is perfect for families, kids under 12 eat for free at qualifying rates.
Company Overview:As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.
Benefits:After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
- Now offering Daily Pay Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
-
Front Desk Agent
3 months ago
Knoxville, United States McKibbon Hospitality Full timeWhat Makes a McKibbon Front Desk Agent? The front desk agent is often the first person to interact with guests. As the friendly face of the property, the front desk agent has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests' needs are...
-
Front Desk Agent
4 months ago
Knoxville, United States Baymont by Wyndham Cedar Bluff Full timeJob DescriptionJob DescriptionAre you a hard working "PEOPLE PERSON"? Look no further!! Join our award-winning company as a FRONT DESK AGENT! We want your smiling face and positive attitude, representing the Baymont Inn and Suites Cedar Bluff in Knoxville, TN! Take advantage of this outstanding opportunity, for a career in the hospitality industry! Cultivate...
-
Front Desk Agent
4 months ago
Knoxville, United States Holiday inn West Cedar Bluff Full timeJob DescriptionJob DescriptionAre you a hard working "PEOPLE PERSON"? Look no further!! Join our award-winning company as a FRONT DESK AGENT! We want your smiling face and positive attitude, representing the Holiday Inn West Cedar Bluff in Knoxville, TN! Take advantage of this outstanding opportunity, for a career in the hospitality industry! Cultivate...
-
Front Desk Manager
3 months ago
Knoxville, United States White Lodging Full timeSummary: White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars and restaurants in some of the country's best cities to live. We know that the hospitality business, like life, is how you make people feel. That's where you come in. You'll help bring the virtue of hospitality to life while we create an environment...
-
Hotel Front Desk Receptionist
1 month ago
Knoxville, United States Crowne Plaza Knoxville Full timeDescriptionHotel Front Desk PM Receptionist - Full & Part-Time Front Desk Receptionist Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the Hotel Front Desk Agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they...
-
Hotel Front Desk Receptionist
1 month ago
Knoxville, United States Crowne Plaza Knoxville Full timeJob DescriptionJob DescriptionHotel Front Desk PM Receptionist - Full & Part-Time Front Desk ReceptionistDo you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the Hotel Front Desk Agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure...
-
Hotel Front Desk
2 weeks ago
Knoxville, United States WoodSpring Suites Knoxville - Cedar Bluff Full timeDescriptionFront Desk & Guest Care Evening Shifts- Must have weekend availabilityHourly rate is $15.00- Part-Time and Full-time positions availableWe are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience...
-
Front Desk Associate
3 months ago
Knoxville, United States Crunch Fitness - CR Holdings Full timeJob DescriptionJob DescriptionFront Desk Associate- Pre-Sale TeamHere We GROW Again! Are you a potential Front Desk Associate and ready to leave average in the past? Be a part of one of the greatest growth stories ever told in the fitness industry. With 60+ locations currently and 100+ locations planned; our Front Desk Associate position...
-
Medical Front desk
4 weeks ago
Knoxville, United States RemX Full timeMedical Front Desk "MUST HAVE MEDICAL OFFICE EXPERIENCE" Contract to hireLocation: Oakridge, Downtown Knoxville, and Lenoir City Pay: $15-$16DOE Hours: Monday- Friday anywhere from 8am-5:30pm Job duties: Check in and out, insurance verification, answer phones, and take co-pays Must haves: Medical office experience, reliable, and proficient in Microsoft...
-
Customer Service Representative
2 days ago
Knoxville, Tennessee, United States In Shape Solutions Full timeExciting Opportunity for a Front Desk Representative at In-Shape SolutionsAre you passionate about delivering outstanding customer service and promoting wellness? In-Shape Solutions is looking for a Front Desk Representative to enhance our customer experience. As the initial point of contact for our clients and visitors, you will be essential in offering...
-
Front Desk Coordinator
4 hours ago
Knoxville, Tennessee, United States Randstad North America, Inc. Full timeWe are seeking an experienced and enthusiastic Receptionist to join our team at Randstad North America, Inc. as a key member of our administrative staff. As a Receptionist, you will be the first point of contact for clients and visitors, providing exceptional customer service and support to ensure a positive experience.Key Responsibilities:Manage front desk...
-
Evening Front Desk Coordinator
4 days ago
Knoxville, Tennessee, United States OLE BEN FRANKLIN MOTORS Full timePosition Overview:OLE BEN FRANKLIN MOTORS is in search of a friendly and efficient part-time front desk coordinator. The ideal candidate will possess strong multitasking abilities, prioritize tasks effectively, and deliver outstanding service to our clientele.Key Responsibilities:- Manage a multi-line telephone system- Welcome and assist customers upon...
-
Front Desk Attendant
3 months ago
Knoxville, United States In Shape Solutions Full timeJob Type Full-time, Part-time Description JOB SUMMARY: The front desk is the first and last impression that members and prospective members see as they enter and exit the club. Customer service is key when welcoming and assisting parents, members, and prospective members. This position is an important step in providing a clean and safe environment for...
-
Front Desk Receptionist
3 months ago
Knoxville, United States Hair Club Full time** Front Desk Receptionist - Knoxville** **Job Category****:** Field- Administrative **Requisition Number****:** FRONT002727 Showing 1 location **Job Details** **Description** **A Day in the Life of a Client Service Coordinator :** You'll be responsible for the center's administrative and office support functions along with any activities: * Facilitating new...
-
Front Desk Sales Associate
3 weeks ago
Knoxville, United States The Lash Lounge Knoxville - Bearden Full timeJob DescriptionJob DescriptionBenefits:Bonus based on performanceEmployee discountsOpportunity for advancementWHO WE ARE:The Lash Lounge is the premier salon for Lash Extensions with over 100 locations in the United States. We offer a complete menu of services including Perming, Tinting, Threading, and more. We are proud to create a warm and inviting...
-
Front Desk Sales Associate
2 weeks ago
Knoxville, United States The Lash Lounge Full timeBenefits: Bonus based on performance Employee discounts Opportunity for advancement WHO WE ARE:The Lash Lounge is the premier salon for Lash Extensions with over 100 locations in the United States. We offer a complete menu of services including Perming, Tinting, Threading, and more. We are proud to create a warm and inviting atmosphere while focusing on the...
-
Front Desk Sales Associate
1 month ago
Knoxville, United States The Lash Lounge Full timeBenefits: Bonus based on performance Employee discounts Opportunity for advancement WHO WE ARE:The Lash Lounge is the premier salon for Lash Extensions with over 100 locations in the United States. We offer a complete menu of services including Perming, Tinting, Threading, and more. We are proud to create a warm and inviting atmosphere while focusing on the...
-
Front Desk Sales Associate
3 weeks ago
Knoxville, United States The Lash Lounge Full timeBenefits: Bonus based on performance Employee discounts Opportunity for advancement WHO WE ARE: The Lash Lounge is the premier salon for Lash Extensions with over 100 locations in the United States. We offer a complete menu of services including Perming, Tinting, Threading, and more. We are proud to create a warm and inviting atmosphere while focusing on...
-
Guest Services Representative
3 days ago
Knoxville, Tennessee, United States Comfort Inn At The Park Mill Full timeFront Desk AgentPosition OverviewThe Front Desk Agent plays a crucial role in delivering outstanding customer service to guests who are arriving, departing, or staying at the hotel. This position entails responsibilities such as guest check-ins, check-outs, addressing inquiries, managing reservations, and maintaining a welcoming attitude throughout.Key...
-
Receptionist for Hospitality
1 week ago
Knoxville, Tennessee, United States Comfort Inn At The Park Mill Full timeFront Desk AgentPosition OverviewThe Front Desk Agent plays a crucial role in delivering outstanding service to guests who are checking in, checking out, or staying at the hotel. This position entails welcoming guests, managing their arrivals and departures, addressing inquiries, processing reservations, and ensuring a warm and inviting atmosphere...