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Payroll Specialist II

4 months ago

Charlotte, United States CRG Full time
Customer Service Representative | Payroll
Summary: CRG is partnered with a global, employee-focused organization in Charlotte, NC that is seeking a Customer Service Representative to join their team The Customer Service Representative is responsible for assisting employees with payroll-related issues / questions via inbound and outbound calls
This individual will work in a team setting to complete tasks and communicate with managers to resolve issues
This position requires candidates to be comfortable in a fast-paced environment and have effective communication skills.

Opportunity: Contract-to-Hire
Location: Charlotte, NC (HYBRID ??? 2 days/week remote)
Pay: $17.00-$18.00/hour
Schedule: Monday - Friday 8am ??? 5pm

Responsibilities:
  • Answer incoming calls according to established procedures and performance standards
  • Create work orders and capture structured data for each issue to provide audit trails and statistical analysis
  • Understand and follow documented departmental processes and established payroll guidelines
  • Address questions and issues presented by the field managers and escalate information to others as needed
  • Utilize internal systems and applications to adequately support the workload
  • Process and respond to emails according to standard procedures
  • Process off-cycle checks according to standard procedures
Qualifications:
  • 1-2 years of call center customer service experience
  • Effective oral and written communication skills
  • Comfortable working in a fast-paced environment
  • Payroll processing knowledge preferred
  • SAP experience preferred
  • Bachelor???s degree preferred
Benefits:
  • All W2 Employees who work an average of 30+ hours per week at CRG are offered the following benefits options
  • Medical, Vision, Dental, Life Insurance, and Long- & Short-Term Disability insurance is offered after 90 days of employment with CRG
  • We also offer a Flexible Spending Account (FSA) along with a Health Savings Account (HSA) with our medical plan
    CRG matches the first $500 of the HSA contributions
  • CRG offers a 401K plan, with open enrollment quarterly (January, April, July, and October) after working at CRG for 90 days
  • CRG matches 100% of the first 3% of employee contributions to the 401K plan, plus 50% for the next 2% of contributions
Category Code: JN001