Customer Success Manager
12 hours ago
Summary Ziosk is looking for a highly focused Customer Success Manager to help nurture and grow our relationships with our customers. In this role, you will be the internal advocate for these customers. This role requires someone that is willing to get engaged in any part of the business to help Ziosk's customers. The Customer Success Manager will be engaged in assisting customers to meet their business goals by leveraging Ziosk technologies. While this is not a deep technical role, the ideal candidate should have a good understanding of POS, network and Information technologies. This role will be involved in any high profile concerns the customer may have, as well as day-to-day execution, making sure appropriate resources are engaged to drive to a resolution. The Customer Success Manager is someone with high potential , skill, and will to move multiple levels within Ziosk (sales & sales leadership, as well as roles in other departments). Responsibilities Assist the Client Director in ensuring the success of this customer as a Ziosk client. This is a liaison role providing the voice of the customer to Ziosk and the voice of Ziosk to the customer. Establish and maintain relationships with the Operations Excellence, Marketing, IT, and other teams of assigned customers with a predictable cadence of meetings and communication. Incorporate understanding of involved technologies, network, and tools to act as the primary point of contact for issue escalations for assigned customers. Manage the UAT process to gain timely approval of content and feature/functionality changes to the Ziosk software. This role requires regular hands-on work in a technical lab environment where changes are tested, validated and approved for release. This will also require in-restaurant testing and validation as part of the approval process from time to time. Review daily, weekly, and monthly deployed products and features to ensure all are fully functional. Experience presenting to senior level stakeholders. Effective writing skills are required, in particular for issue management communications and product documentation. Author training materials on behalf of, or with the customer for their internal training. Author presentations and lead customer-facing discussions and presentations. Be a customer advocate within Ziosk for the customer, highlighting specific issues and solutions to enhance the customer experience. Be a product evangelist within the customer for Ziosk solutions. Monitor Key Performance Indicators with customers regarding platform capabilities and review routinely with the customer. Regular review of customer environment health reports and support issues, be tenacious in identifying and resolving issues. Manage customer communication for high severity issues. Monitor high-profile issues providing status updates to create a frictionless customer experience. Create and maintain customer status reports, to provide the customer with a view into the health of the environment, challenges, and development needs. Manage customer site inventory records, reporting health, and allocation of Ziosk devices. Provide customers status updates on new product enhancements and requested features, create, or assist in the training and product documentation for the customer(s). Work with the appropriate teams as needed to prioritize customer development requests and initiatives including proper documentation of the scope, and provide estimates for projects as needed. Travel to customer sites as needed to support deployment, implementation, and training both in-restaurant and other locations. Qualifications Experience implementing an ERP, HCM, POS, or other system-level infrastructure. 5+ years working as an account manager, technical account manager, project manager or similar role. Given that this liaison role is embedded within the client, the candidate must be a self-starter and able to operate successfully as a near sole-practitioner. Experience with Atlassian suite (Jira, Confluence), NetSuite, Salesforce, Power BI is a plus. Familiarity with computer science, networking, engineering, or service industry. Strong written and verbal communication skills and ability to hold audience-appropriate conversations, create effective presentations and document training materials or other customer support documents to aid in the effectiveness of the product adoption. Experience creating and maintaining customer/executive level status reports. Strong interpersonal relationship building skills. On-call may be required for customer incidents. Experience in the restaurant or hospitality industries a plus, must be comfortable being hands-on in customer environments. Limited travel may be required. Bachelor’s degree or equivalent work experience. Ziosk is an Equal Opportunity employer offering competitive benefits and compensation. Candidates must be eligible to work in the U.S. No agencies or third party recruiters, please. #J-18808-Ljbffr
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Customer Success Manager
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Dallas, Texas, United States Carnegie Learning Full time{"title": "Customer Success Manager", "description": "Unlock Student PotentialCarnegie Learning is seeking a Customer Success Manager to join our team. As a key member of our customer-facing team, you will work closely with customers to ensure a successful user experience for all stakeholders. Your expertise will help identify customer needs, guide the...
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Customer Success Manager
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Customer Success Manager
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Customer Success Manager
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Customer Success Manager
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Customer Success Manager
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Customer Success Manager
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Customer Success Manager
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Customer Success Manager
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Customer Success Manager
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Dallas, Texas, United States Avetta Full timeOverviewAvetta's innovative SaaS platform bridges the gap between leading organizations and qualified suppliers, contractors, and vendors. We provide unparalleled visibility to businesses through advanced cloud technology and insightful human analysis, promoting sustainable growth for both companies and their supply chains.Position SummaryThe Client...
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Customer Success Manager
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Dallas, United States Electriphi Inc Full timeElectriphi was founded in 2018 and is headquartered in Palo Alto California. The company provides software solutions with the singular focus of enabling the transition to zero-emission vehicles across heavy, medium, and light-duty fleets in public as well as private segments. Electriphi was acquired in June of 2021 by Ford Motor Company and now operates as a...
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Customer Success Manager
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Customer Success Manager
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