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Program Analyst

1 month ago

Sacramento, United States Internal Revenue Service Full time

WHAT IS THE TAXPAYER SERVICES DIVISION? A description of the business units can be found at: Vacancies will be filled in the following specialty areas: CARE - Customer Assistance Relationship Education, Media and Publications, Tax Forms and Publications The following are the duties of this position at the full working level: Serves as an expert analyst responsible for developing and/or interpreting guidance on program planning, execution, and evaluation. Leads or serves as a team analyst or advisor overseeing team members, project leaders, and/or project support personnel. Prepares directives, issuances, memoranda, policy statements, legislative proposals, and other written guidelines and recommendations to introduce new initiatives and to recommend effective operations consistent with policies and objectives. Develops long-range program plans, goals, objectives, and milestones. Identifies and develops ways to resolve or address issues which directly affect the accomplishment of principal program goals and objectives. Requirements Conditions of Employment: Must be a U.S. Citizen or National and provide proof of U.S. Citizenship. Qualifications: Federal experience is not required. The experience may have been gained in the public sector, private sector or one year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement: SPECIALIZED EXPERIENCE: Applicants must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-12 level in the Federal Service. Examples of specialized experience include: A wide range of analytical and evaluative methods and techniques, both qualitative and quantitative; management and organizational principles to apply to programs, projects and studies concerning the efficiency and effectiveness of operations and means to improve them. Knowledge of project management and organizational principles to evaluate complex projects and studies and the ability to identify problem areas, trends, deficiencies, or other similar factors affecting operations. Your experience should include an understanding of budgeting methods and techniques, the ability to prepare analyses and estimates, and oral communication techniques sufficient to present findings, deliver briefings, and negotiate solutions to disputed recommendations. THIS IS A BILINGUAL POSITION: Applicants will be required to demonstrate proficiency in Spanish . You must be able to speak, read and write the selected language in order to be considered proficient in that language. If you are determined tentatively qualified based on your responses to the online questions, you may receive an email directing you to the online assessment (Self-Assessment/Job Simulation Assessment) that will include instructions for accessing the assessment website and user log-in. Education: For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected. A college or university degree generally must be from an accredited college or university recognized by the U.S. Department of Education. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. Additional information: Subject to a 1-year probationary period (unless already completed). Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer. This is a Bargaining unit position. Tour of Duty: Between 6:00 a.m. and 6:00 p.m., Monday through Friday. Alternative work schedule, staggered work hours or telework may be available. The employment of any candidate selected for this position may be conditional upon classification and/or audit of federal tax returns. Required Documents: The following documents are required and must be provided with your application. All application materials, including transcripts, must be in English. Online Application - Questionnaire Education - See Education Section above Registration/License (if applicable) - active, current registration/license Current and Former Federal Employees Documentation (if applicable) - It is recommended that you submit a copy of your most recent SF-50 or equivalent personnel action form. High School Diploma (or equivalent) - If you are 16 or 17 years of age, you MUST submit documentation of graduation from high school (or equivalent). How to Apply: The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on 08/09/2024. To preview the Application Questionnaire, please click the following link: To begin the application process, click the "Apply Online" button. You will be re-directed to USA STAFFING to complete your application process. After submitting an online application, you will be notified via email whether or not you are required to complete additional online or telephone assessments. Agency contact information: (ERC) Employee Resource Center #J-18808-Ljbffr