Customer Experience Representative

4 days ago

Birmingham, United States Thompson Tractor Full time

The Customer Experience Representative is responsible for providing a world-class communication experience for Thompson customers and personnel by managing incoming calls, and greeting customers and guests.They will also provide a variety of administrative duties including issuing purchase orders, creating reports, updating customer data in CRM, and assisting with customer surveys. The successful candidate in this role will work with customers and employees to answer questions and minimize complaints.

The ideal candidate is a strong communicator and relationship-builder, skilled in building customer trust and loyalty.

  • Functions as first point of communication contact for customers ensuring world-class customer care.
  • Answers incoming calls within 3 rings, determines nature of inquiry, provides information about products and services as appropriate, directs calls to appropriate department or employee, and relays and routes messages as necessary.
  • Operates multi-line telecommunications system and answers calls in a timely and professional manner.
  • Obtains details of customer issues and/or complaints as needed. Ensure customer's issues are handled by appropriate party.
  • Follows up on resolution as appropriate.
  • Forwards non-standard or difficult calls to the Customer Experience Director as needed.
  • Keeps records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  • Meets or exceeds customer experience standards.
  • Performs clerical duties such as create purchase orders, data entry, typing, customer follow-up, etc.
  • Creates and distributes flyers to all branches for holiday notifications.
  • Manages and prioritizes multiple tasks in a busy environment.
  • Actively cares and advocates safety.
  • Adheres to all applicable safety policies, procedures and standards.
  • Works within to promote corporate vision, mission, and values of the organization.
  • Performs other duties as assigned.


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

  • Sales Representative

    3 months ago

    Birmingham, United States Alfa Insurance Sales Representative Full time

    Job DescriptionJob DescriptionBenefits/PerksAnnual incentive reward trip for top performers to beautiful destinations in the southeastOpportunity for annual performance bonusDiscounts on your auto insurance (underwriting approval required)Benefits include: Health, dental, supplemental cancer, vision insurance, and 401(k) plan,Paid time off bank to include 3...

  • Customer Experience Representative

    7 days ago

    Birmingham, Alabama, United States Best Buy Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. As a key member of our sales team, you will be responsible for providing exceptional customer service and ensuring a seamless shopping experience for our customers.Key ResponsibilitiesGreet and engage with customers in a warm...

  • Customer Experience Specialist

    3 days ago

    Birmingham, Alabama, United States Tecovas Full time

    About TecovasTecovas is a leading western brand that is passionate about offering an exceptional customer experience for first-time boot buyers and western enthusiasts alike. Our goal is to make the world's best western boots, apparel, and leather goods available at a fair price.Job SummaryWe are seeking a highly motivated and customer-focused Sales...

  • Customer Experience Specialist

    7 days ago

    Birmingham, Alabama, United States Domino's Franchise Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Domino's Franchise. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a positive experience for our customers, and contributing to the success of our business.Key...

  • Customer Solutions Representative

    4 weeks ago

    Birmingham, United States Spire Energy Full time

    Spire is seeking a Customer Solutions Representative to assist Missouri customers start, stop, or transfer gas service, pay their bills, diagnose, and resolve complex billing issues, and promptly schedule emergency service orders. As a representative Solutions, Representative, Solution, Customer Experience, Retail, Customer

  • Customer Service Representative

    4 weeks ago

    Birmingham, United States Circle K Stores Inc. Full time

    Customer Service Representative Store 2723809 Indian Springs AL Posted 2 Days Ago Job Requisition ID: R447847 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career...

  • Customer Service Representative

    4 weeks ago

    Birmingham, United States LoanMax Title Loans Full time

    Alabama Title Loans Title Loans Job Description: Our Customer Service Representatives are responsible for assisting potential borrowers and current customers with questions regarding loan products, evaluating vehicles, managing customer's loans and payments, daily communication with customers regarding their accounts and making courtesy calls when...

  • Customer Service Representative

    4 weeks ago

    Birmingham, United States Champion Cleaners Full time

    Full-Time Customer Service Representative - Champion Cleaners Location: Vestavia Hills, AL Job Duties: Act as a customer service representative, maintaining a positive attitude and communicating with the management team. Process garments into the dry cleaning software system. Work efficiently to meet high volume and time constraints while maintaining a...

  • Customer Experience Specialist

    2 months ago

    Birmingham, United States West Midlands Combined Authority Full time

    - Customer Experience Specialist **Customer Experience Specialist** Permanent | 21,392 to 24,515 per annum + exclusive benefits **Permanent** **Hours of Work:** 36.5 per week **Reference number:** WMCA00462 **Salary:** 21,392 to 24,515 per annum + exclusive benefits **Closes:** 2021-10-17T11:59:00 **Location:** 16 Summer Lane, Birmingham, B19 3SD Transport...

  • Customer Care Representative

    3 weeks ago

    Birmingham, United States STERIS Full time

    Steris Corporation - Birmingham, AL, US, 35244 [Customer Service Representative] As a Customer Care Representative at Steris Corporation, you'll: Act as the first point of contact for customer inquiries and needs including order placement, order resolution, product assistance, and service dispatch; Ensure customer concerns or requests are being taken care of...

  • Customer Service Representative

    3 months ago

    Birmingham, United States Womack Machine Supply Full time

    **Job Details** **Customer Service Representative - (411)** This details all the information about the job posting. Share this job as a link in your status update to LinkedIn. **** Job Title Customer Service Representative Job Description **SUMMARY:** Through participation in the call rotation, maintains and improves Customer relationships, manages order...

  • Senior Customer Service Representative

    2 months ago

    Birmingham, United States Enviri - Harsco Corporation Full time

    Put your great attention to detail to work as Customer Service Representative with a growing leader in environmental and regulated waste management solutions! Working as part of a dedicated team of customer experience, sales, and compliance professio Customer Service, Customer Service Representative, Customer Experience, Representative, Senior, Salesforce,...

  • Customer Service Representative

    4 weeks ago

    Birmingham, United States Createifyform Full time

    Founded by a team of seasoned marketers with a deep respect for the roots of marketing, Createify Form is a testament to the enduring effectiveness of traditional strategies. Our journey began with the belief that while technology evolves, human psychology and behavior remain constants that can be leveraged through traditional means. We're not just a...

  • Customer Service Representative

    1 month ago

    Birmingham, United States Champion Cleaners Full time

    Full-Time Customer Service Representative - Champion CleanersVestavia Hills, AL Job duties: Act as customer service representative, who maintains a positive attitude and communicates with the management team. Must have a positive team spirit. Duties include; processing of garments into dry cleaning software system. Must be able to work in an efficient manner...

  • Customer Service Representative

    2 weeks ago

    Birmingham, United States Fresh Form Draft Full time

    Customer Service RepresentativeApplication Deadline: 27 September 2024 Department: Connexa Worx Employment Type: Full Time Location: Birmingham, AL Compensation: $17.40 - $24.50 / hour DescriptionPosition Title: Customer Service Representative Location: Birmingham, AL Job Type: Full-Time Reports To: Customer Service Manager Position Summary: The Customer...

  • Customer Service Representative

    1 month ago

    Birmingham, United States Standard Heating & Air Conditioning Full time

    Job DescriptionJob DescriptionStandard Heating & Air Conditioning of Birmingham, AL is looking to hire a full-time Customer Service Representative. Are you a customer service professional who is looking for better hours and pay? Would you like to have most of your Saturdays and all your Sundays free? Are you interested in starting a career with a stable and...

  • Customer Service Representative

    1 month ago

    Birmingham, United States Standard Heating & Air Conditioning Company Full time

    Standard Heating & Air Conditioning of Birmingham, AL is looking to hire a full-time Customer Service Representative. Are you a customer service professional who is looking for better hours and pay? Would you like to have most of your Saturdays and all your Sundays free? Are you interested in starting a career with a stable and respected HVAC company? Would...

  • Customer Service Representative

    2 months ago

    Birmingham, United States Champion Cleaners Full time

    Job DescriptionJob DescriptionFull-Time Customer Service Representative - Champion CleanersVestavia Hills, AL Job duties: Act as customer service representative, who maintains a positive attitude and communicates with the management team. Must have a positive team spirit. Duties include; processing of garments into dry cleaning software system. Must be able...

  • Customer Service Representative

    3 months ago

    Birmingham, United States Darrell Walker Workforce Full time

    Job DescriptionJob DescriptionCustomer Service RepresentativeDirect Hire OpportunityPay: $18.00 / hourCommercial Products Customer Service RepresentativeThe CSR position is fast paced and requires the ability to multi-task, email correspondence and processing of customer purchase orders. Order entry management and maintenance of completed sales...

  • Customer Service Representative

    2 months ago

    Birmingham, United States Croda Full time

    Customer Service Representative Location: Birmingham, AL Address: 800 Concourse Way, Birmingham, AL 35244 Requisition: 3996 Position Summary: The Customer Service Representative will be required to be proficient in the day-to-day operations of customer service. An employee in this position will display leadership traits and will support both the customer...