Customer Service Rep
2 days ago
The CSR is the primary contact for all initial customer reception and is responsible for customer care throughout the vehicle repair process. The CSR must be able to secure the customer by being an empathetic listener with the ability to answer basic questions related to the repair process. Job Responsibilities: * Greet customers professionally and in a timely manner, ensure a high degree of customer service excellence with a warm reception and offer customer comfort items. * Answer the phone professionally and respond to all voice mails same day, addressing customer inquiries with the appropriate shop team members. * Inform customer of repair process, insurance claim processing, payment procedures, repair techniques, and expected delivery date of repair. * Capture the business for customers who walk through the door or call for an estimate by establishing customer confidence and trust in our abilities and company. This will include being knowledgeable of our certifications and insurance carrier partnerships. * Confirm customer information is accurate and complete for all communication needed. * Schedule appointments for the Estimator effectively ensuring accurate and timely calendar updates. * Oversee processing of initial insurance assignments, customer contact/appointment verification. * Ensure all "scheduled in" repairs are set up the day before to receive the customer: rental car arrangements, parts review, payment confirmations, create the CCC one file. * Communicate any customer expectations, complaints, service issues or other specific requirements learned from the customer or insurance carrier to Estimator and Center Leader. * Ensure file is ready, vehicle is complete and "CSR Quality Control Checked" before customer is called for vehicle delivery. * Provide Customer with warranty information. * Ensure all documents are scanned in the CCC one file: Check in Sheet, Estimate, Adjusted Sheets, Parts Invoices, Payments, and Final Bills. * Daily - Follow-up on all Missed Opportunities * Daily - Ensure Banking Transactions & Deposits are posted and completed accurately by deadline. * Tow Acceptance Log: complete with Tow driver for every tow-in, submitted monthly to accounting. * Open mail daily and disperse appropriately including invoices and statements. * Ensure lobbies clean and orderly, customer comfort areas stocked, marketing material available. * Monitor and replenish office supplies and orders needed for the shop with Center Leader approval. * Ensure Regulatory Documents, Permits are current, posted and filed appropriately at the shop. * Ensure safety items are stocked such as first aid kits and safety glasses in the lobbies. Key Performance Metrics * Customer Service Index Score 95% for Kept Informed, Quality Repair and On Time * Educate the customer on the survey and ask to take the surveys with a monthly goal of 30%. * Ask for the sale and schedule the repair: 75% Closing Ratio. Skills/Qualifications: * I-CAR Introduction to Collision Repair required in first 90 days of employment. * Basic Computer Skills are necessary to navigate company systems & communicate with customers. * Must be able to multi-task in a high-paced environment with a flexible attitude. * The ability to read, understand, and perform written instructions accurately and consistently and to work independently as well as with others in an organized manner. Behavioral Excellence Required: * Perform all assigned responsibilities according to the Company Standard Operating Procedures. * Adheres to the company's non-disclosure and confidentiality policies concerning customer information. Compensation details: 14-25 Hourly Wage PIa652c5b817cf-1133
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Member Services Rep Full Time
1 month ago
Springfield, United States Planet Fitness Full timePosition: Member Services Rep - Full Time - Afternoon/ Evening We are searching for a motivated Member Services Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to P Member Services, Member Service, Customer Service, Retail, Instructor, Cleaning
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Customer Service Specialist
4 months ago
Springfield, United States EnerSys Full timeThe Customer Service Representative works to establish and maintain a working relationship with NSB and EnerSys clients, both domestic and international. As the initial impression to the clients, the Customer Service Rep strives to continuously provi Customer Service Specialist, Customer Service, Specialist, Supply Chain, Manufacturing, Retail, Skills
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Customer Service
2 weeks ago
Springfield, United States Ageatia Global Solutions Full timeDescription:Customer Service- 2nd shiftLocation: Springfield, OHHours: Sunday- Thursday 5pm- 1:30amCustomer Service RepComputer experience and Customer Service experience is the main thing. Big Plus excel, ERP LN/Baan, Power Point. This position works primarily in LN (Baan upgrade) to process Sales Orders clearing all fatals/issues. This position works with...
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Customer Service
1 week ago
Springfield, United States Ageatia Global Solutions Full timeDescription: Customer Service- 2nd shift Location: Springfield, OH Hours: Sunday- Thursday 5pm- 1:30am Customer Service Rep Computer experience and Customer Service experience is the main thing. Big Plus excel, ERP LN/Baan, Power Point. This position works primarily in LN (Baan upgrade) to process Sales Orders clearing all fatals/issues. This position...
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Customer Service Specialist
3 months ago
Springfield, United States EnerSys Full timeEnerSys is the global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power...
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Customer Service Associate
4 days ago
Springfield, Massachusetts, United States Domino's Pizza LLC Full time**Job Overview**At Domino's, we are committed to providing an exceptional customer experience. As a Customer Service Rep, you will play a vital role in achieving this goal.**Key Responsibilities:**Greet customers and provide a positive, engaging experienceTake customer orders using our technology and Point of Sales SystemCreate a great customer experience by...
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Customer Service Rep
2 months ago
Springfield, United States Albertsons Companies Full timeA Day in the Life: When you begin your job with us working on the front-end as a courtesy clerk, customer service associate, or cashier, you are taking a step towards an opportunity that can help you learn, grow, and even develop a long-lasting caree Customer Service, Service, Retail, Grocery, Customer
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Customer Service Rep
3 days ago
Springfield, United States Puget Collision Full timeJob DescriptionJob DescriptionThe CSR is the primary contact for all initial customer reception and is responsible for customer care throughout the vehicle repair process. The CSR must be able to secure the customer by being an empathetic listener with the ability to answer basic questions related to the repair process. Job Responsibilities:Greet customers...
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Customer Service Rep
3 days ago
Springfield, United States Puget Collision Full timeJob DescriptionJob DescriptionThe CSR is the primary contact for all initial customer reception and is responsible for customer care throughout the vehicle repair process. The CSR must be able to secure the customer by being an empathetic listener with the ability to answer basic questions related to the repair process. Job Responsibilities:Greet customers...
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Customer Service Rep
4 days ago
Springfield, United States Puget Collision Full timeJob DescriptionJob DescriptionThe CSR is the primary contact for all initial customer reception and is responsible for customer care throughout the vehicle repair process. The CSR must be able to secure the customer by being an empathetic listener with the ability to answer basic questions related to the repair process. Job Responsibilities:Greet customers...
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Pharmaceutical Sales Rep – Primary Care
3 weeks ago
springfield, United States Innovativ Pharma Full timeAre you a motivated professional looking to make a great income while making a big difference in peoples lives? Then Pharmaceutical Sales might be the right career for you. We are currently looking to add new Pharmaceutical Sales Reps so if you and looking to make a career change this might be the place for you! The pharmaceutical sales industry...
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Customer Service Representative
2 months ago
Springfield, Illinois, United States Bath Planet Full timeCustomer Service Representative Bath Planet of SW Missouri is a leading provider of custom bath remodeling solutions. We are seeking a skilled Customer Service Representative to join our team in Springfield, MO and surrounding areas. The ideal candidate will possess excellent customer service skills, be able to communicate effectively with homeowners, and...
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Customer Service Rep
1 week ago
Springfield, United States ExpressWay Full timeFLSA: Non-Exempt / HourlyDepartment: OperationsCompany: Staples Enterprises, Inc.Job Description:This position reports to and receives direction from the Store Manager and Assistant Manager. Primary duties include ensuring proper and efficient store operations during the assigned shift within Company policies and procedures and in such a manner that...
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Springfield, United States Balise Auto Full timeJob DetailsJob Location Collision Repair Center Springfield - Springfield, MA Position Type Full Time DescriptionCollision Customer Administrative Rep Balise is looking for an Administrative Assistant/Customer Service assistant for our busy Collision Center. Job Responsibilities: Coordinate repair needs for Collision associates Update appropriate customer...
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Springfield, United States Balise Motor Sales Full timeJob DetailsJob LocationCollision Repair Center Springfield - Springfield, MAPosition TypeFull TimeDescriptionCollision Customer Administrative RepBalise is looking for an Administrative Assistant/Customer Service assistant for our busy Collision Center.Job Responsibilities: Coordinate repair needs for Collision associatesUpdate appropriate customer and staff...
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Customer Service Representative
3 weeks ago
West Springfield, Massachusetts, United States BCI Acrylic Independent Dealers Full timeAt BCI Acrylic Independent Dealers, we are seeking a skilled Customer Service Representative to join our team in West Springfield, MA. This is a fantastic opportunity for individuals who excel in customer-facing roles and possess excellent communication skills.About the Company:We have been serving customers for over 25 years, establishing ourselves as one...
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Customer Experience Specialist
4 days ago
Springfield, Massachusetts, United States Domino's Pizza LLC Full timeAs a Domino's Customer Service Rep, you will be an ambassador for our brand, delivering exceptional customer experiences. We estimate this role to earn around $12-$15 per hour, based on location and experience.About the RoleYou will work in a fast-paced environment, taking orders, and providing top-notch service to our customers. This includes greeting...
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USHA | Entry Level Account Rep VA
1 week ago
Springfield, United States USHA Full timeEntry Level Account Representative Ready to make a difference? Our clients are looking for viable alternatives to their current benefit programs and as a result of current economic conditions, the demand for our products and services has never been higher! Our Entry Level Account Reps can make a real difference in peoples lives. Youll work directly with...
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Customer Experience Specialist
4 days ago
Springfield, Illinois, United States Domino's Pizza LLC Full timeAbout Domino's As a Customer Service Rep at Domino's, you'll play a key role in delivering an exceptional customer experience. With our fast-paced and dynamic work environment, you will have the opportunity to grow your skills and advance your career.ResponsibilitiesGreet customers and provide them with a positive, engaging experience.Take customer orders...
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Top Tier Reps Medical Equipment Sales Expert
3 weeks ago
Springfield, Illinois, United States Top Tier Reps LLC Full timeJob OverviewAt Top Tier Reps LLC, we are seeking a highly motivated and results-driven Medical Equipment Sales Expert to join our team. This role offers a unique opportunity to build relationships with hospital staff, educate them on the benefits of medical devices, and drive sales growth.ResponsibilitiesWe are looking for an individual who can effectively...