Customer Service Representative- PT

2 weeks ago


Boston, United States Interpark Holdings LLC Full time

Customer Service Representative - PT - Weekend Evenings Location: Harbor Garage - 70 East India Row, Boston, MA Req #: 1033 Company: InterPark Holdings Inc. InterPark Holdings Inc. is North America's premier owner, operator, and developer of parking facilities. Our ownership perspective and operating expertise result in a superior parking experience for our customers at both our InterPark and PreFlight brands. We are always on the lookout for enthusiastic and qualified candidates to join our team Role Summary: The Customer Service Representative position answers calls from a centralized remote monitoring location for a parking market and provides a high level of service to all customers, managers, and peers by answering questions and ensuring that the equipment is working at all times. This position also assists the Operations and/or Sr. Operations Manager in maintaining established revenue controls and accountability systems. Essential Responsibilities: Responds clearly and efficiently to customer inquiries including but not limited to monthly/daily rate information, directions to locations, and assists in the operation of automated pay equipment stations. Ensures all paperwork is complete, and all revenue tickets are collected and accounted for. Acts as the point person for all customer service inquiries, complaints, incident reports, and claims for the location and reports/escalates any major issues to the Operations Manager or Senior Operations Manager as appropriate. Required Qualifications: High School Diploma or GED. Depending on location, may be required to possess basic math skills sufficient to calculate time and money in assisting with Cashier-related duties. Computer literate, knowledge of MS Word, MS Excel, and Internet. Eligibility Requirements: Must have unrestricted authorization to work in the US. Must be at least 18 years of age; if working at an off-airport location, you must be 21 years or older based on airport requirements. Must be willing to comply with pre-employment screening including but not limited to drug testing, reference verification, math test, and background check. Must be willing to work the following schedule: Thurs - Saturday: 8:00 PM - 12:00 midnight. Must be able to navigate through parking lot(s) and/or garages and assist customers in a timely manner; may be required to travel up and down parking garage ramps to assist customers and address garage issues. Must possess hearing and vision faculties sufficient to perform essential functions. Depending on location needs or requirements, may be required to have a Valid Driver's License and submit to a MVR/Driving Record Check. Other Details: Pay Type: Hourly Apply Now #J-18808-Ljbffr



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