Client Experience Ambassador/ Loan Processor
2 months ago
Client Experience Ambassador/ Loan Processor
This is a one-of-a-kind opportunity to work alongside our highly rated Operations Team as a Client Experience Ambassador. Hall Financial is searching for a 5-STAR, incredibly driven and high energy individual that embodies our C.O.D.E.
(Camaraderie, Optimism, Drive, and Evolution).
As a Hall Financial Client Experience Ambassador, not only will you ensure that Hall Financials loans get processed in a quick manner, but you will also provide the highest level of client service to our clients and relator partners that will allow you to not only make a positive impact on Hall Financial but the overall mortgage industry.
If you’re looking for a relaxed, predictable, super-structured role with a better work/life balance, this is NOT the job for you. As a Client Experience Ambassador, you get to ride shotgun through it all. But, if you’re ready to fast-track your career and uncover your passions by learning about all aspects of the mortgage industry, then keep reading...
WHAT YOU WILL BE DOING –
Providing a 5-STAR, white glove experience to all those
you work with internally and externally.
Demonstrate a high level of professionalism and the
ability to handle sensitive matters while exercising sound judgment,
discretion, and confidentiality.
Prioritizes conflicting needs; handles matter
expeditiously, proactively, and follows-through on projects to successful
completion, often with deadline pressures.
Gather information and move each file from passing
Operations to Clear to Close (CTC)
Request specified information from client and follow up
on missing items.
Responsible for ensuring all loan documentation is
complete and accurate.
Must analyze and verify documents for
submission while complying with the investor and Hall Financials’ policy.
Act as a liaison between borrower, underwriter, Home
Loan Advisor, investor, and real estate agents.
Assure all client files are complete and in compliance
with regulatory agencies and internal policies.
Clearly communicate with Home Loan Advisors and
leadership on the status of the client’s files.
Must possess an in-depth knowledge of all loan programs
the organization offers to its consumers.
Always be an ambassador for the company.
Perform other duties as assigned.
WHAT WE NEED FROM YOU –
The ability to work in office Monday - Friday in Troy, Michigan.
Bachelor’s Degree
Minimum of 5+ years of loan processing experience
required.
Experience in mortgage lending and knowledge of loan
types, such as FHA, FHLB, FNMA, or VA loans required.
5-STAR customer service skills in person and on the
phone.
The ability to handle multiple tasks and frequent
interruptions.
Handle stressful situations with calmness and courtesy.
Communicate effectively both verbally and in writing.
Excellent records and file management skills
Knowledge and experience with MS Word, Excel, and
Outlook
Experience with Encompass, DU and LPA is a plus.
THE PERKS
At Hall Financial you’re an important member of our team. We believe in our people and providing them with valuable benefits to achieve their goals inside and outside the office.
Here are some reasons you’ll love to work at Hall Financial:
Internal
growth and career development
Paid Time Off (PTO) after just 30 days
Paid training and career development
Medical, dental, vision and life insurance
401k
Competitive compensation
Discounted rates on all mortgage products for yourself
and your friends and family
Open cohesive team environment filled with standing
desks, bright colored walls, and collaborative spaces so you can make your
dreams come to life
Incredible incentives: Event tickets, team outings,
individual and team goal bonuses.
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