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Executive Meeting Manager

2 months ago

San Francisco, United States AccorHotels Full time

Company Description Join us at our unique property, Sheraton Suites Calgary Eau Claire - managed by Accor under the Fairmont brand and operating as a franchised Marriott property. Our team is committed to excellence, open, welcoming & engaged. Our workplace has a family feel and we work together towards common goals while assisting one another on a daily basis. Sheraton Suites Calgary Eau Claire is designed for those in pursuit of adventure, joy and relaxation. Located downtown, our sophisticated hotel is nestled between the urban vibes of a bustling city and the peaceful tranquility of the Bow River and Prince's Island Park. Discover adventures from the heights of the Calgary Tower for enchanting city views to river floating down the Canadian Rockies glacier fed Bow River. Experience the many sides of our beautiful city at Sheraton Suites Calgary Eau Claire, Calgary's Urban Resort. What is in it for you: Employee benefit card offering discounted rates in Accor & Marriott worldwide Competitive benefit program, including medical, dental, vision, retirement savings, and an employee & family assistance program Duty meals in on-site Staff Cafeteria, as well as access to Employee Assistance/Wellness Program Food & Beverage discounts at Sheraton Suites Calgary Eau Claire & Fairmont Palliser Learning programs through our Academies Opportunity to develop your talent and grow within your property and across the world

Job Description Through your passion and motivation, you will sell & create memorable experiences for our guests. You are professional and knowledgeable about our property, and you build strong relationships across the hotel while creating bonds with your guests. What you will be doing: Actively sell and service small meetings, room’s only blocks & Social Catering. Manage on-site programming and events/functions group based on provided information/schedule. Ensure all group, meeting & event information is added to various internal systems with accuracy. Consistently offer professional, friendly and engaging service, while ensuring prompt and courteous service is provided to both internal and external contacts. Create, maintain and manage positive and strong relationships with all guests, vendors, departments, colleagues and the global sales network. Organize and conduct introductory & planning site visits in a professional manner that addresses the needs of the guests/groups, while showcasing our hotel and offerings. Solicit and engage with new business/clients, while maintaining existing relationships and capturing rebooking. Create strong relationships across various departments, including Front Office, Culinary, Housekeeping, Audio Visual, etc., while ensuring information is accurately communicated and operational requirements are accounted for. Manage billing, deposits and payments as required. Other duties as assigned.

Qualifications Your experience and skills include: Previous group catering/sales experience, with at least 1 year experience, in a similar setting is required. Computer literate with Microsoft Office applications is required and prior experience with property management systems is an asset. Diploma/degree in a related field is an asset. Exceptional interpersonal skills, both written and verbal is essential, with the ability to build relationships and rapport seamlessly. Proven ability to problem solve, interact with many moving parts and interact with various areas throughout the hotel. Demonstrated customer service skills with the ability to focus attention on guest needs while remaining calm and professional at all times. Ability to work well under pressure while handling short lead times when necessary. High attention to detail to ensure accuracy at all times.

Additional Information Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. About Fairmont Hotels & Resorts:

At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Trust, Innovation, Guest Passion, Sustainable Performance and Spirit of Conquest; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits Do what you love, care for the world, dare to challenge the status quo

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