Membership Service Associate
2 months ago
DescriptionJOB RESPONSIBILITIESProviding excellent service by having a great knowledge of YMCA programs, services and systems.Effectively communicating the mission, vision and values of the YMCA.Responsible for following directions, being flexible and exhibiting friendly demeanor while working with people of all ages and backgrounds.Maintaining a safe and clean facility at all times.Providing excellent customer service through the following:Exceeding the expectations of the members through fast and knowledgeable serviceGreeting and becoming familiar with program participants and members by nameHandling all questions and concerns in a courteous, professional mannerGathering feedback from members and share with supervisor to help improve serviceHaving a comprehensive knowledge of programs and facilitiesBeing prepared at all times to greet and help membersResponsible for making membership retention a priority by;Selling the YMCA's value, not just its facilitiesEnforcing policies and procedures of the association to ensure a safe and professional environmentResponsible for being observant and mindful of the impact the YMCA has on its members and the community.Having a comprehensive knowledge of the following YMCA systems:Financial procedures: money handling, registrations and sales to ensure accuracyOpening and closing procedures: perform as neededEmergency procedures: being certified and prepared to implement in case of an emergencyConstantly striving to improve the current services provided by:Attending mandatory staff meetings and city wide customer service, sales and program trainingsProviding feedback and suggestions to improve services and/or systemsPerforming custodial duties as needed without being prompted.Supporting Strong Community Campaign efforts.Refraining from make negative comments on social networking sites.All other duties as assigned.EFFECT ON END RESULT: Ensuring a positive, safe and enjoyable environment for all YMCA's members and staff; taking ownership of members needs and concerns, supporting overall value of association, and being part of a well-managed team that is engaged in building and fostering positive relationships.RequirementsMINIMUM ENTRY REQUIREMENTSEducation/Experience Requirements:Minimum age of 20Minimum of one year experience in customer service and cash handlingMust have a high school diploma or equivalentPhysical/Mental Requirements:Must be able to frequently perform the following physical activities; bend, stoop, kneel, twist, reach with hands, sit, stand, walk, move up to 35 pounds, have finger dexterity, grasp, perform repetitive motions, talk, hear and have visual acuity to perform detailed tasksMust demonstrate an attention to detail and ability to count and do basic math associated with a cash drawerMust communicate effectively; both orally and in writingMust possess mental alertness, problem solving, organizational and task management skills; ability to make independent and sound decisions in a rapidly changing, chaotic environmentMust be able to show initiative in the absence of supervisionMust be able to relate to and work with diverse groups of people in a friendly and consistent mannerMust present a neat and professional appearance at all timesJob Requirements:Commitment to the YMCA mission, vision and valuesMust attend New Employee Orientation within 30 days of hireComplete CPR/AED, First Aid, O2, Listen First Workshop, and Membership Training in accordance to Conditions of EmploymentUnderstand and abide-by all policies and procedures as set forth by the associationWork a schedule that reflects the needs of the branch; including evenings and weekends
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