Membership Service Associate
2 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Membership Service Associate. In this role, you will be responsible for providing exceptional service to our members, promoting the YMCA's mission and values, and ensuring a positive and safe environment for all.
Key Responsibilities- Provide excellent customer service by greeting members, answering questions, and resolving issues in a timely and professional manner.
- Promote the YMCA's programs and services to members, highlighting the benefits and value of membership.
- Ensure a safe and clean facility by performing custodial duties and reporting any maintenance or repair issues.
- Support membership retention efforts by selling the YMCA's value and enforcing policies and procedures.
- Develop and maintain a comprehensive knowledge of YMCA systems, including financial procedures, opening and closing procedures, and emergency procedures.
- Minimum age of 20
- Minimum of one year experience in customer service and cash handling
- High school diploma or equivalent
- Frequently perform physical activities such as bending, stooping, kneeling, twisting, reaching, sitting, standing, walking, and moving up to 35 pounds.
- Demonstrate attention to detail and ability to count and perform basic math associated with a cash drawer.
- Communicate effectively, both orally and in writing.
- Possess mental alertness, problem-solving, organizational, and task management skills.
This position requires a commitment to the YMCA's mission, vision, and values. The successful candidate will be required to attend New Employee Orientation within 30 days of hire and complete CPR/AED, First Aid, O2, Listen First Workshop, and Membership Training in accordance with Conditions of Employment.
The YMCA is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equity.
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