Senior Account Manager
7 days ago
NEW ADDITIONAL ROLE --- HYBRID/REMOTE ROLE, with ability and willingness to commute to the Austin TX office at least weekly, and willingness to travel quarterly to New York City and occasionally for client-facing and conference travel.
Are you an ambitious and results-driven individual with a passion for fostering lasting client relationships? Are you motivated by the challenge of driving sales growth and exceeding targets? Do you have excellent client support, project management, and problem solving skills along with a proven history in the payments/rewards/loyalty/fintech space?
If this describes you, we encourage you to apply
Come and be a part of the team that changes the way the world is rewarded at Virtual Incentives (VI). From Fortune 100 companies to technology platforms, we work with some of the biggest brands in the world and support them globally. We are a successful software company with a start-up mentality. VI was born from the idea that there is a better way for companies to deliver incentives. The belief that people matter is at the core of our culture.VI is a fast-paced, high growth company with competitive benefits and compensation, and a human-first atmosphere.
Job description
We are seeking a dynamic Senior Account Manager to join our team in this new additional role, where you will be instrumental in identifying opportunities for growth, nurturing existing accounts, and delivering exceptional service to our valued clients
As a Senior Account Manager, you will support client relationships with targeted high-value and/or high-potential portfolio accounts. You will work collaboratively with the Practice Leads to develop opportunities within the portfolio to maximize client revenue growth and overall satisfaction. The Account Manager will work collaboratively across the organization to deliver value for clients through responsive client servicing and day-to-day project management of relevant initiative.
Responsibilities:
- Support the Practice Leads in fostering strategic long-term relationships across assigned client portfolio; role is responsible for driving issuance, procuring renewals, and growing account revenue through upsell/cross-sell opportunities.
- Provide day-to-day project management to execute on strategic account plans that drive retention and growth through optimal deployment of our products and services.
- Collaborate effectively with a cross-functional, remote team to align and coordinate internal resources to deliver on client objectives.
- Develop and maintain a strong understanding of Virtual Incentives products and processes, along with an understanding of the latest in the rewards and payments marketplaces
- Prepare account plans & develop forecasts for each assigned key account.
- Manage client escalations swiftly and effectively to drive the business forward.
Key Candidate Qualities:
- Action-oriented and analytical, with strong communication, organizational, and project management skills
- Curious to learn our clients business models and keen interest in providing them with exceptional, responsive service
- Dependable, highly adaptable, fast learner with a competitive spirit and drive for results
- Flexible and adaptable with the ability to pivot strategies based on market changes and client feedback in the ever evolving sales landscape
- Abie to work independently and collaboratively to produce deliverables
- Eager to contribute to a fast-growing team and open to continuous learning and process improvement
Requirements:
- 7+ years of account management, sales, business development, or consulting experience
- Proven experience in the payments, rewards, loyalty, market research or fintech space is a MUST
- Consistent track record of meeting or exceeding goals in a fast-paced environment
- Ability to build collaborative, long-term relationships with internal and external stakeholders
- Strong written and verbal communication skills, ability to articulate client needs and requirements effectively
- Strong project management skills and the ability to prioritize multiple tasks and meet deadlines
Virtual Incentives provides exceptional benefits including medical, prescription, dental and vision coverage, life Insurance, retirement plans with company contribution, and flexible remote/hybrid working environment.
Virtual Incentives is an Equal Opportunity Employer.
Qualified candidates must be legally authorized to be employed in the United States. We are unable to provide sponsorship for employment visa status (e.g., H-1B, OPT or TN status) for this employment position. We are also unable to offer relocation for this position.
NEW ADDITIONAL ROLE --- HYBRID/REMOTE ROLE, with ability and willingness to commute to the Austin TX office at least weekly, and willingness to travel quarterly to New York City and occasionally for client-facing and conference travel.
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