Residential Customer Experience Account
2 months ago
At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the success and progress of each of our GIG Communities.
We pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and leaders and teammates show up for each other at work and in life.
Are you in search of a new career, something fast-paced, light-hearted, and fun? Then like our Internet, ALLO Communications has a new GIG for you. We are looking for the kind of people who genuinely care, who work hard, and who are willing to step up for our customers and our fiber family. Variety is the spice of life on this team, so be ready to learn all the ins and outs of ALLO, assume customer facing duties on and off the phones, and take on projects as needed.
RESPONSIBILITIES:
- Process incoming orders for new installation, including provisioning service, scheduling with the customer, and completing the billing for services rendered.
- Complete change of service requests (open service orders and make changes to accounts).
- Other Admin duties and responsibilities as assigned.
- Complete all assigned Scheduling Calls, Surveys, Reminder Calls and Landlord Calls
- Storefront in-person customer service coverage when needed. This will include taking payments, answering questions, scheduling appointments, and other tasks required to assist our walk-in customers.
- Provide an excellent customer experience
- High school diploma or equivalent
- 1+ Year(s) of previous customer service experience, preferably over the phone.
- Character is just as important. We look for those who have a natural instinct for our core values: Honest, Local, Exceptional, and Hassle-Free.
- Service excellence mindset
- Firm and energetic belief in providing exceptional customer service
- Strong communication and interpersonal skills with technical and non-technical clients
- Working knowledge of data processing, hardware platforms, and enterprise software applications.
- Knowledge of information technology and tools utilized to monitor and manage IT assets
- Proficiency in using software applications, databases, and word processing is required
- Excellent Microsoft Excel skills including creating charts/graphics
- Process re-engineering and improvement
- Strong organization and prioritizing skills
- Proactive thinking and execution abilities
- Results oriented and ability to manage multiple priorities
- This position is 100% in office
- Mandatory training for 6-8 weeks is required, scheduled from Monday to Friday, 8:00 am to 5:00 pm local time, starting from the specified date.
- Our customer service line operates seven days a week. While you will receive a designated schedule within our service line hours, we do ask for flexibility, which may include occasional overtime opportunities.
- Ability to operate a computer
- Ability to remain stationary for extended periods
- Ability to communicate information
- Possess/Maintain a valid Driver's License
Get ready to plug into the perks at ALLO:
- Free ALLO Service: We'll pick up the tab on your ALLO fiber internet, TV, and phone bill. Seriously
- Retirement Plan: The fiber future isn't the only one we care about. We match your 401(k) savings up to 5%.
- Health and Wellness: Participate in quarterly wellness challenges, and we'll deposit extra cash into your checking or health savings accounts.
- Benefits: Our benefits include medical, vision, and dental with low employee costs. Not to mention generous Earned Time Off (ETO) program.
- Sponsorships: Are you passionate about a local fundraiser or philanthropy? We strive to give back to what matters most to our communities.
- Tuition Assistance: Have a thirst for knowledge? We like that, which is why we're proud to offer assistance with the cost of your tuition.
ALLO is an Equal Opportunity Employer. We are committed to providing opportunities to all applicants and associates without regard to race, color, religion, sex, pregnancy, national origin, age, disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. ALLO believes that diversity and inclusion within our team is critical to our success as a company. We seek to recruit, develop, and retain the most talented people.
Qualified individuals with disabilities who require reasonable accommodations in order to apply may contact Recruiting at recruiting@allofiber.com.
ALLO is a Drug Free and Tobacco Free Workplace.
-
Sales Associate
2 weeks ago
Alliance, Ohio, United States Famous Footwear Full timeFamous Footwear Job DescriptionAs a Sales Associate at Famous Footwear, you will be responsible for creating a welcoming environment for customers and building rapport with them to understand their preferences. You will provide personalized assistance throughout the customers shopping experience and address product-related issues promptly and professionally....
-
Accounts Receivable Clerk
1 month ago
Alliance, United States Robert Half Full timeJob DescriptionJob DescriptionWe are offering a contract to hire employment opportunity for an Accounts Receivable Clerk in ALLIANCE, Ohio, United States. This role is integral to our team, with responsibilities including processing customer applications, maintaining customer records, and resolving customer inquiries. The successful candidate will also...
-
Accounts Payable Specialist
2 weeks ago
Alliance, United States Robert Half Full timeJob DescriptionJob DescriptionWe are looking for an Accounts Payable Specialist to join our team located in ALLIANCE, Ohio. The role is centered around full cycle accounts payable in the manufacturing industry and offers a contract to hire employment opportunity. Responsibilities:• Accurately process customer credit applications and coordinate with...
-
Student Account Representative
1 month ago
Alliance, Ohio, United States University of Mount Union Full timeStudent Account RepresentativeUnder the supervision of the Student Accounts Manager, the Student Account Representative plays a vital role in the collection of student accounts and performs various tasks, including issuing student refunds and managing payment processes.Key Responsibilities:Collect and process student account paymentsIssue student refunds and...
-
Staff Accountant
2 months ago
Alliance, Ohio, United States Creative Financial Staffing Full timeAbout the Company:Creative Financial Staffing is a leading provider of financial staffing solutions, partnering with top companies to deliver exceptional talent. Our client, a well-established manufacturing firm, is seeking a skilled Staff Accountant to join their team.Responsibilities of the Staff Accountant:Manage accounts receivable and collections,...
-
Senior Accountant
3 weeks ago
Alliance, Ohio, United States Consensus Health Full timeJob Title: Senior AccountantConsensus Health is seeking a highly skilled Senior Accountant to join our finance team. As a key member of our accounting department, you will play a critical role in ensuring the accuracy and timeliness of our financial reporting.Responsibilities:Prepare and record asset, liability, revenue, and expense entries by compiling and...
-
Insurance Account Specialist
2 weeks ago
Alliance, Ohio, United States Jon Schleuder - State Farm Agent Full timeRole OverviewWe are seeking a highly motivated and results-driven Producer to join our team at Jon Schleuder - State Farm Agent. As a key member of our agency, you will be responsible for building and maintaining strong relationships with clients, identifying their insurance needs, and providing tailored solutions to meet their goals.Key...
-
Sr. Accountant
2 months ago
Alliance, United States Consensus Health Full timeLocated in: Evesham, New Jersey 08053 Position Summary The Sr Staff Accountant plays a critical role in ensuring accurate and timely reporting of financial statements. In this role you must have a keen attention to detail and maintain account balances, financial statements, general ledger, and all reports. This role will act as a de facto controller for a...
-
Coffee Customer Representative
4 weeks ago
Alliance, United States LinPepCo Full timeHours: 4 day work weekPay starting from $18 / hourJob Summary The purpose of this role is to distribute products and increase sales in existing Township 9 Coffee accounts on an assigned route area. This includes selling promotions, merchandising products, and maintaining equipment appearance to the fullest advantage. Job Duties and Responsibilities Place...
-
Account Manager I
1 month ago
Alliance, Nebraska, United States Nelnet Full timeAbout the RoleNelnet Business Services (NBS) is a leading provider of payment technology, education services, and learning management solutions to education and faith-based organizations. As a Nelnet company, we offer a unique culture of service and a focus on creativity and innovative solutions that empower our customer communities to thrive.We are seeking...
-
Senior Accounting Specialist
2 months ago
Alliance, Ohio, United States Creative Financial Staffing Full timeSTAFF ACCOUNTANT:About the Company: A reputable manufacturing organization is seeking a talented Staff Accountant. This position offers an excellent opportunity for professional development, as the company provides tuition reimbursement. Additionally, they offer competitive compensation packages, comprehensive benefits, and a 401K plan.Key Responsibilities...
-
Dining Experience Specialist
2 weeks ago
Alliance, Ohio, United States Bob Evans Full timeKey Responsibilities: Provide exceptional dining experiences for guests Take accurate orders and serve food and beverages promptly Ensure all items are prepared properly and on a timely basis Demonstrate knowledge of menu items and make recommendations Maintain a clean and organized workspaceAbout the Role:As a Server at Bob Evans, you will be part of a team...
-
Accounts Receivable Administrator
2 weeks ago
Alliance, Ohio, United States Morgan Engineering Systems Inc Full timeJob DescriptionMorgan Engineering Systems Inc is seeking a skilled AR Collections Specialist to join our team in Alliance, Ohio.The ideal candidate will assist in ensuring the company receives payment for goods and services, processing incoming payments, and monitoring and following up on overdue accounts.The AR Collections Specialist will be responsible for...
-
Dining Experience Specialist
6 days ago
Alliance, Ohio, United States Bob Evans Full timeKey Responsibilities:As a Server at Bob Evans, you will provide exceptional dining experiences for our guests. Your key responsibilities include taking orders, serving food and beverages promptly, and ensuring all items are prepared properly and on a timely basis. You will also demonstrate knowledge of menu items and input orders accurately into the...
-
Accounts Receivable Specialist
1 month ago
Alliance, Ohio, United States Morgan Engineering Systems Inc Full timeJob Title: Accounts Receivable AdministratorMorgan Engineering Systems Inc is seeking a highly skilled Accounts Receivable Administrator to join our team in Alliance, Ohio.The successful candidate will be responsible for ensuring timely and accurate processing of incoming payments, maintaining accurate records, and resolving any discrepancies.Key...
-
Customer Service Representative
7 days ago
Alliance, Ohio, United States Domino's Pizza LLC Full timeDomino's Pizza Team Member Job SummaryAs a Customer Service Representative at Domino's Pizza LLC, you will be responsible for providing exceptional customer service and creating a positive experience for our customers. Your key responsibilities will include:Greeting Customers and providing them with a welcoming and engaging experience.Taking Customer Orders...
-
Customer Service Representative
2 weeks ago
Alliance, Ohio, United States Domino's Pizza LLC Full timeAs a Customer Service Representative at Domino's Pizza LLC, you will be responsible for providing a positive experience for our customers. Your key responsibilities will include greeting customers, taking orders, and maintaining a clean and organized store environment. You will also be responsible for ensuring that orders are accurate and delivered to...
-
Customer Service Representative
2 weeks ago
Alliance, Ohio, United States Domino's Pizza LLC Full timeDomino's Pizza LLC: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Domino's Pizza LLC.Key Responsibilities:Greet customers and provide a positive, engaging experience.Take customer orders using our technology and Point of Sale System.Ensure orders are...
-
Insurance Account Specialist
1 month ago
Alliance, Nebraska, United States Tim Lecher - State Farm Agent Full timeJob OpportunityWe are seeking a motivated and career-oriented professional to join our team at Tim Lecher - State Farm Agent in Alliance, NE.Position OverviewAs a State Farm team member, you will build and develop customer relationships within the community to promote State Farm products, including auto, home, and life insurance.ResponsibilitiesUse a...
-
Customer Service Representative
7 days ago
Alliance, Ohio, United States Jon Schleuder - State Farm Agent Full timeCustomer Service Representative Job DescriptionWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Jon Schleuder - State Farm Agent. As a Customer Service Representative, you will be responsible for providing exceptional client experiences, resolving customer inquiries, and coordinating with other agency team...