Customer Success Manager, Federal
2 days ago
We are looking for a dynamic Customer Success professional to join our growing team This role requires a proactive individual with a solid understanding of customer needs in the federal space, strong relationship-building skills, and the ability to effectively communicate and advocate for our clients. They will serve as a trusted advisor, guiding clients through implementation, ensuring product adoption and supporting ongoing success. This role oversees federal accounts by prioritizing key objectives, meeting compliance and security requirements and identifying expansion opportunities. They also develop and nurture relationships at all levels within federal agencies, including executive leadership, through strategic planning, executive engagement and demonstrating value through cybersecurity solutions. The ideal candidate must have a deep understanding of federal regulations, procurement processes and the unique challenges federal agencies face - particularly in cybersecurity and third-party risk management. They will play a key role in tailoring solutions that meet the specific needs of these customers, ensuring lasting, impactful business outcomes. Experience in the Cyber Security and Third-Party Risk industries, particularly within federal frameworks (e.g., FedRAMP, NIST, DFARS), is highly valued. Core Responsibilities Build strong relationships with economic buyers, business champions and technical champions Engage in consistent, proactive customer calls and meetings to positively impact customer loyalty Onboard new customers Provide follow-up training to existing and new customers Use and leverage CRM tools (e.g., Salesforce) Use and leverage Customer Success tools (e.g., Gainsight) Identify and qualify expansion opportunities resulting in elevated relationships Work with internal teams to resolve any technical issues and improve the product to meet customer demands Develop a comprehensive understanding of customer health and status through regular customer dialogue and by monitoring health and adoption metrics Analyze platform usage data and help devise strategies leveraging our software to increase platform engagement Remain current on relevant industry and internal company products, pricing, markets and developments Develop and maintain strong relationships at all levels within the customer organization Develop technical proficiency related to use cases, technical landscape and Black Kite solutions Serve as the customer’s advisor throughout the customer life cycle (product kick-off, adoption, proficiency, expansion and renewal) Advocate for the customer by working closely with Black Kite Product Development and Product Management teams Develop, deliver, and execute customer success plans outlining key stakeholders, as well as critical success factors and measures of success Orchestrate milestones along the customer journey and conduct Executive Business Reviews (EBRs) with Senior client executives Consistently monitor & identify/anticipate revenue churn risk to successfully resolve at-risk clients Maintain strong customer retention rates aligned with corporate goals Qualifications 5+ years of customer success and/or account management experience, preferably in the Cyber Security or Technology industry, achieving customer satisfaction through keeping customer commitments, resolving customer issues, and exceeding expectations Knowledge of federal cybersecurity executive orders and compliance frameworks such as FedRAMP, FISMA, CMMC, and NIST-800 53/171 Experience working with Federal or DoD customers, including knowledge of public sector sales cycles, GSA schedules, and federal procurement processes Experience managing multi-year government contracts and liaising with key government stakeholders at various levels Experience in SaaS platforms, preferably technical platforms Experience in Customer Relationship Management /Customer Success tools Excellent verbal and written communication and in-person and virtual presentations Detail-oriented with the ability to manage multiple tasks, meet deadlines and work independently with minimal supervision Strong technical aptitude; perform product demonstrations, best practices, security risk management, and help customers achieve success Strong executive presence at the senior government officials level; demonstrated ability to seamlessly participate in discussions with business and technical leadership internally & externally Demonstrated ability to identify leads within the install base and grow customers Customer-first mindset and advocacy Ability to work independently and to collaborate effectively across functions Travel up to 30% Preferred Active Secret Clearance Bachelor's degree #J-18808-Ljbffr
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Customer Success Manager, Federal
1 month ago
Boston, United States Black Kite Full timeWe are looking for a dynamic Customer Success professional to join our growing team! This role requires a proactive individual with a solid understanding of customer needs in the federal space, strong relationship-building skills, and the ability to effectively communicate and advocate for our clients. They will serve as a trusted advisor, guiding clients...
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Customer Success Manager
6 months ago
Boston, United States Colossus, LLC Full timeCaliber is looking for a Customer Success Manager to join our team! As the Customer Success Manager (CSM) you will responsible for driving the ongoing success, adoption and benefit realization of the Caliber solutions across your assigned accounts. As the expert on each customer’s strategic goals and operations, you will guide customers and drive adoption...
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Customer Success Manager
5 days ago
Boston, United States Talon Services LLC Full timeABOUT THE ROLE: As a Customer Success Manager, you'll build strong relationships to drive product adoption and turn customer insights into actionable feedback. You'll connect customers' marketing goals with our API-driven product, troubleshoot issues with our tech team, and design scalable success processes. Your communication skills will help enhance our...
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Customer Success Manager
3 weeks ago
Boston, United States Talon.One GmbH Full timeABOUT THE ROLE: As a Customer Success Manager, you'll build strong relationships to drive product adoption and turn customer insights into actionable feedback. You'll connect customers' marketing goals with our API-driven product, troubleshoot issues with our tech team, and design scalable success processes. Your communication skills will help enhance our...
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Customer Success Manager
2 weeks ago
Boston, United States Talon Services LLC Full timeABOUT THE ROLE: As a Customer Success Manager, you'll build strong relationships to drive product adoption and turn customer insights into actionable feedback. You'll connect customers' marketing goals with our API-driven product, troubleshoot issues with our tech team, and design scalable success processes. Your communication skills will help enhance our...
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Customer Success Manager
3 weeks ago
Boston, United States Talon.One GmbH Full timeABOUT THE ROLE: As a Customer Success Manager, you'll build strong relationships to drive product adoption and turn customer insights into actionable feedback. You'll connect customers' marketing goals with our API-driven product, troubleshoot issues with our tech team, and design scalable success processes. Your communication skills will help enhance our...
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Customer Success Manager
4 weeks ago
Boston, United States Talon.One GmbH Full timeABOUT THE ROLE: As a Customer Success Manager, you'll build strong relationships to drive product adoption and turn customer insights into actionable feedback. You'll connect customers' marketing goals with our API-driven product, troubleshoot issues with our tech team, and design scalable success processes. Your communication skills will help enhance our...
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Customer Success Manager
4 weeks ago
Boston, United States Talon.One GmbH Full timeABOUT THE ROLE: As a Customer Success Manager, you'll build strong relationships to drive product adoption and turn customer insights into actionable feedback. You'll connect customers' marketing goals with our API-driven product, troubleshoot issues with our tech team, and design scalable success processes. Your communication skills will help enhance our...
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Senior Customer Success Manager
3 months ago
Boston, United States Mendix Full timeMendix – the leading low-code application development platform: The Mendix Platform uses visual modeling to abstract long-form coding out of application development. Our customers use Mendix to create and deploy better software for the enterprise, faster. Mendix enables collaboration between business users and developers to work together throughout the...
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Senior Customer Success Manager
4 days ago
Boston, United States Mendix Full timeMendix - the leading low-code application development platform: The Mendix Platform uses visual modeling to abstract long-form coding out of application development. Our customers use Mendix to create and deploy better software for the enterprise, faster. Mendix enables collaboration between business users and developers to work together throughout the...
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Customer Success Manager
4 weeks ago
Boston, United States LeanIX Jobs Full timeLeanIX is looking for a Customer Success Manager to join our growing team and guide customers through their journey with the company’s suite of products. The Customer Success department is an integral team within LeanIX, ensuring that our customers are not only retained but are empowered to be successful. The ideal candidate will have a passion for IT and...
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Senior Customer Success Manager
3 months ago
Boston, United States Mendix Full timeMendix - the leading low-code application development platform: The Mendix Platform uses visual modeling to abstract long-form coding out of application development. Our customers use Mendix to create and deploy better software for the enterprise, faster. Mendix enables collaboration between business users and developers to work together throughout the...
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Customer Success Manager
1 week ago
Boston, United States Blackkite Full timeWork with us! We have openings for the following positions. We are looking for a dynamic and experienced Channel Partner Manager to drive and manage relationships with channel partners in our Western region. This role is pivotal to the growth of our sales pipeline and expansion of our partner ecosystem. The ideal candidate is based in the Western region of...
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Customer Success Manager
2 months ago
Boston, United States Axon Enterprise Inc Full timeThe Customer Success Manager owns the post-sales experience between Axon and our small-market customers, driving value realization and return on the clients investment. Successful Customer Success Managers are technology-savvy individuals that partn Manager, Customer, Technology, Retail, Benefits, Support
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Customer Success Manager
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Boston, United States HALO Branded Solutions Full timeHalo is seeking a dynamic and accomplished Customer Success Manager with a proven track record of managing Enterprise customers. The role involves managing a book of business, developing strong relationships with key stakeholders amongst our global clientele, including R&D and innovation executives at leading companies, driving customer engagement and usage,...
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Customer Success Manager
4 months ago
Boston, United States 1upHealth, Inc. Full timeAssigned to 1upHealth strategic customers, including channel partners and enterprise accounts, the Senior Customer Success Manager acts as a relationship manager, strategic advisor, solutions consultant and product expert to help our clients improve the benefits they reap from working with 1upHealth's products and services. The Senior Customer Success...
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Customer Success Manager
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Boston, United States Mobile Aspects Full timeDescription: Manage a portfolio of Mobile Aspects customers. Review customer success/account management data on a daily basis to keep abreast of any high-priority items that need to be addressed. Ensure high levels of customer adoption and customer support to maximize the chances of customer renewals. Conduct periodic business reviews with...
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Customer Success Manager
2 weeks ago
Boston, United States Snowplow Full timeCustomer Success Manager Boston, MA, USA / London, England About Snowplow Snowplow, the global leader in customer data infrastructure (CDI) for AI, enables every organization to own and unlock the value of its customer behavioral data. The Snowplow CDI fuels AI-driven marketing, digital products and services, customer experiences and fraud detection, by...
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Customer Success Manager
1 week ago
Boston, United States Danaher Corporation Full timeCustomer Success Manager in Boston, Massachusetts Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics, and biotechnology? At Cytiva, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll...
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Customer Success Manager
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Boston, United States Akoya Full timeThe Role: As Customer Success Manager for our data access network for consumer permissioned data, you’ll be responsible for growing our ecosystem that enables network participants around the world to use our platform to provide great experiences to their customers. You will work with sales, product, marketing, engineering and design teams on a remote...
