Sr. Client Setup Quality Analyst

2 weeks ago

Philadelphia, United States Independence Blue Cross Full time

Our organization is looking for dynamic individuals who love to learn, thrive on innovation, and are open to exploring new ways to achieve our goals. If this describes you, we want to speak with you. You can help us achieve our vision to lead nationally in innovating equitable whole-person health.

Sr. Client Setup Quality Analyst Responsibilities:

  • Participate in internal and external audits.
  • Work with Client implementation, Sales, and Audit teams to understand the scope and timeline to audit client benefits and setup.
  • Identify setup issues, trends, and process improvement opportunities through audit findings. Collaborate with client setup team members, Sales, and Product Management on discrepancies and errors to be corrected.
  • Conducts audits of client setup documents, including benefit templates. Responsible for client-specific benefit template audits.
  • Effectively document and communicate audit findings, audit summaries, and comprehensive audit reports and present them to Audit and Sales.
  • Audits client benefit changes, administration changes, and cancelations in accordance with the established Client Setup and Underwriting Guidelines.
  • Must ensure necessary documentation is received, product information is accurate, and rates are confirmed before the group is approved or benefits changes are processed.
  • Meet departmental production standards and quality requirements.
  • Properly document and track assigned inventory.
  • Respond to inquiries regarding departmental procedures/policies from Account Executives, Client Setup, Brokers, Enrollment, and Billing.
  • Triage and resolve issues related to group set-up and benefit changes.
  • Handle errors and internal/external issues in a timely and effective manner to maintain turnaround times for completion o of customer/group set-up.
  • Develop and maintain positive client relationships with internal and external customers and Account Executives.
  • Participate in special projects regarding customer implementation and changes.
  • Recommend process changes to increase departmental efficiency.
  • Perform additional duties as assigned.
Education
  • Bachelor's Degree preferred. In lieu of degree, must have 3-4 years of relevant experience.
Experience
  • Minimum 4 years relevant experience required; Benefits and Claims experience preferred. Auditing and quality review experience required.
  • Experience with Health Rules Manager/Designer preferred.
Knowledge, Skills, Abilities
  • Considerable knowledge of audit processes and requirements, including organization and storage of documentation. Well-versed in best practice processes and procedures.
  • In-depth knowledge of healthcare products, benefits, and systems.
  • Proven effectiveness in managing project targets and deadlines. Demonstrated effective project management skills necessary.
  • Must be able to work independently.
  • Ability to audit client documents to ensure benefits and products are set up correctly.
  • Flexibility and adaptability are a must.
  • Willingness to be cross-trained is required to assist other team members.
  • Strong communications skills required - position interacts with all levels of management and may communicate with external clients as well.
  • Excellent time management and organizational skills are required. Ability to prioritize workload and meet deadlines in a fast-paced environment without supervision.
  • Knowledge of systems, process flows, regulatory impacts, and timelines to ensure requirements and implementation are complying across operational disciplines.
  • Skilled in trend analysis and highly effective in communicating as the liaison with business partners on findings and recommendations focused on minimizing impacts to other areas and the customer. Ability to review and analyze data to identify patterns of incorrect benefit setup and benefit application of the setup in accordance with sound audit methods and practices.
  • Must be a strong problem-solver and be able to follow up and take an issue to resolution.
  • Strong understanding of benefits and underwriting rating methodology. Capability to understand Underwriting guidelines and apply them.
  • Strong critical thinking skills.
  • Proficiency with HealthEdge applications (HealthRules) or some other benefits/claims processing software
  • High-level technical aptitude required - ability to use Microsoft Office and to learn proprietary and vendor systems. Demonstrated experience with Microsoft products (Word, Excel, and Power Point.)


Hybrid

Independence has implemented a "Hybrid" model which consists of Associates working in the office 3 days a week (Tuesday, Wednesday & Thursday) and remotely 2 days a week (Monday & Friday). This role is designated as a role that fits into the "Hybrid" model. While associates may work remotely on our designated remote days, the work must be performed in the Tri-State Area of Delaware, New Jersey or Pennsylvania.

Independence Blue Cross is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.

Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app.

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