Technical Support Agent

4 weeks ago


Cambridge, United States HR Knowledge Full time

Overview:

Xovis is a Swiss company with its own hardware and software solution for the precise, data protection-compliant counting of people and optimization of people flows. Our unique 3D technology is used at airports, train stations, shopping malls, boutiques, sports events, and cruise ships.

Xovis is seeking a dedicated Technical Support Agent to serve our customers professionally and courteously. This individual will be part of a support team and is THE first point of contact for technical questions about our sensors.

Responsibilities:
  • With your in-depth sensor and network knowledge, you will support customers and help with their software integration of the sensors
  • Together with the customer, you develop solutions for various use cases
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues
  • As a link between development and the customer, proper escalation of unresolved issues to our internal teams
  • Provide prompt and accurate feedback to our customers
  • Pre/Post Sales support visits with our Sales team to support opportunities.
  • Provide training to our partners/customers
Qualifications:
  • Minimum of 3 years of experience working with customers and programming support
  • Specialization in application developer / system technician or electronics technician / automation technician / or similar
  • Interest in IT-specific network topics (DHCP, DNS, ...)
  • Knowledge of Python or similar scripting languages is an advantage
  • Enthusiasm for working with customer throughout North America
  • Ability to work independently and within a small team
  • Verbal communication skills
  • Bilingual (Spanish/English) is highly preferred skill for this position
  • Available to travel throughout North America

Benefits we offer

  • Competitive salary and modern employment conditions
  • High degree of independence as well as opportunities to help shape the products
  • A motivated and young team
  • 5 weeks of vacation
  • 80/20 health insurance coverage
  • 401k planning


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