Support Engineer

3 weeks ago

Cambridge, United States KoboToolbox Full time
Location: Remote
Availability: 35-40 hours per week
Working hours: Non-US East business hours
Reporting to: DevOps Lead

KoboToolbox has an immediate opening for a highly skilled and motivated Support Engineer to fill a full-time position of approximately 35-40 hours per week, ideally for a commitment of at least 1 year. As a member of our team, you will contribute directly to developing code and infrastructure used by over 14,000 nonprofit organizations around the world who collect more than 20 million surveys a month to create data-driven change.

You will play a crucial role in managing our AWS and Azure infrastructure, ensuring optimal performance, reliability, and security of our systems. The ideal candidate will develop a comprehensive understanding of our codebase and how it runs, enabling them to proactively respond to complex issues and prevent future ones.

If you're passionate about leveraging technology to make a positive impact, we want to hear from you

Important: To support the global distribution of our users, we are looking for a candidate whose work hours align with either Central European, Eastern European, or New Zealand / Australian Eastern time zones. To facilitate real-time team collaboration when required, some overlap with US Eastern Time will also be needed.
Responsibilities
  • Manage AWS infrastructure using tools such as Terraform/OpenTofu to provision, configure, and maintain cloud resources efficiently.
  • Respond promptly to outages and incidents, implementing effective solutions to minimize downtime and ensure service continuity.
  • Engage in on-call hours with 1 hour response time, at additional compensation.
  • Monitor site analytics, including performance, usage, and error metrics, to identify areas for optimization and enhance user experience.
  • Collaborate with development teams on coding projects, automating test suites using Cypress, streamlining deployment processes, and improving release management.
  • Perform manual testing and assist in the development and maintenance of automated end-to-end testing frameworks.
  • Review AWS budgets and implement cost-saving strategies such as AWS savings plans.
  • Contribute to the creation and maintenance of comprehensive documentation, including user guides and technical specifications.
  • Mentor staff learning to interact with systems.
Requirements
Required Qualifications
  • Proven experience managing infrastructure in a production environment.
  • Experience with managing AWS, Docker, and Kubernetes.
  • Solid programming skills with proficiency in scripting languages (e.g., Python, Bash).
  • Proficiency with Infrastructure as Code tools, particularly Terraform.
  • Strong understanding of CI/CD principles and experience implementing automation pipelines.
  • Passion for supporting data-driven social impact through open source technology.
  • Experience working with customer support teams to provide technical insight.
  • Familiarity with site analytics tools for performance monitoring and error tracking.
  • Excellent problem-solving skills and ability to troubleshoot complex technical issues.
  • Ability to break apart high level goals into specific tasks.
  • Strong communication and collaboration skills, particularly the ability to work effectively in a small, growing team.
  • Proficiency with spoken and written English.
Preferred Qualifications
  • Knowledge of database administration and optimization techniques.
  • Experience with Django, React, Postgres, Redis, and Mongo.
  • Experience working in a nonprofit or mission-driven organization.
  • Understanding of security best practices for cloud environments.
Benefits
  • Genuine Impact: Contribute directly to projects that impact millions of people around the world globally, working alongside the largest international humanitarian organizations as well as thousands of national and small community based partners in 200 countries.
  • Meaningful Work Environment: Join a team that believes work should be meaningful as well as fun, tackling global challenges through innovative data collection and management tools with a proven impact for lasting change.
  • Diverse Team: Be part of an amazing, progressive, and globally diverse team that values diversity, equity, and inclusion across all spectrums.
  • Flexible Work Culture: Enjoy mutual flexibility, the option for a 4-day workweek, and supported by a culture that prioritizes work-life balance.
  • Professional Development: Benefit from generous professional development options.

  • Technical Support Team Leader for SaaS | Philippines

    1 week ago

    Cambridge, United States Peak Support LLC Full time

    Job DescriptionJob DescriptionDescription:Who we are:Peak Support is a rapidly growing services provider offering a wide range of services such as customer support, sales operations and business process outsourcing to high-growth companies. Our headquarters is in Cambridge, Massachusetts with delivery centers across the Philippines, Colombia, Europe and...

  • Photonics Customer Support Engineer

    1 day ago

    Cambridge, United States HyperLight Full time

    Photonics Customer Support Engineer HyperLight is a venture-backed startup spun off from Harvard University in 2018 and built on discoveries that enabled thin-film lithium niobate (TFLN) photonics. Our photonic integrated circuits offer exceptional performance unmatched by other materials and are manufactured at high volume and low cost. We design and...

  • Wireless Engineer/Product Support Engineer

    1 day ago

    Cambridge, Massachusetts, United States Philips Full time

    Job TitleWireless Engineer/Product Support EngineerJob DescriptionYour challenge The Wireless Engineer/ Product Support Engineer develops and implements the product technical support strategy and controls the product support process.You are responsible forProvide support for associated products/solutions in diagnosing and troubleshooting systems and is the...

  • Developer Support Engineer

    1 day ago

    Cambridge, Massachusetts, United States InterSystems Full time

    Developer Support Engineer The Worldwide Response Center is looking for developers to help our customer succeed implementing our products. Did you finish your PhD? Are you planning your future? A Postdoc is not your only option.Do you like working on code, learning new technologies, solving problems, and helping people?We are looking for problem solvers with...

  • Developer Support Engineer

    1 day ago

    Cambridge, Massachusetts, United States InterSystems Full time

    Developer Support Engineer The Worldwide Response Center is looking for developers to help our customer succeed implementing our products. Are you a developer looking for a career change?Do you like working on code, learning new technologies, solving problems, and helping people?Tired of unrealistic deadlines, boring monotonous work, failed projects, not...

  • Support Engineer

    1 month ago

    Cambridge, United States KoboToolbox Full time

    Job DescriptionJob DescriptionLocation: RemoteAvailability: 35-40 hours per weekWorking hours: Non-US East business hoursReporting to: DevOps LeadKoboToolbox has an immediate opening for a highly skilled and motivated Support Engineer to fill a full-time position of approximately 35-40 hours per week, ideally for a commitment of at least 1 year. As a member...

  • Support Engineer

    1 month ago

    Cambridge, United States KoboToolbox Full time

    Location: RemoteAvailability: 35-40 hours per weekWorking hours: Non-US East business hoursReporting to: DevOps LeadKoboToolbox has an immediate opening for a highly skilled and motivated Support Engineer to fill a full-time position of approximately 35-40 hours per week, ideally for a commitment of at least 1 year. As a member of our team, you will...

  • Desktop Engineer, End User Support

    9 hours ago

    Cambridge, United States Moderna, Inc. Full time

    The RoleWe are seeking a highly skilled Desktop Engineer to join our team. The successful candidate will be responsible for designing, implementing, and maintaining our desktop infrastructure to ensure optimal performance and user experience. The Desktop Engineer will work closely with our IT team to provide technical support and resolve complex issues...

  • Desktop Engineer, End User Support

    1 day ago

    Cambridge, Massachusetts, United States Moderna, Inc. Full time

    The RoleWe are seeking a highly skilled Desktop Engineer to join our team. The successful candidate will be responsible for designing, implementing, and maintaining our desktop infrastructure to ensure optimal performance and user experience. The Desktop Engineer will work closely with our IT team to provide technical support and resolve complex issues...

  • Engineer III

    2 days ago

    Cambridge, United States Vericel Corporation Full time

    Job DescriptionJob DescriptionVericel Corporation, a leader in advanced therapies for the sports medicine and severe burn care markets, has an exciting opportunity for a top performing Engineering professional looking to join and contribute to a commercial stage company with an established portfolio of unique advanced cell therapies and specialty biologics....

  • Senior Engineer

    1 day ago

    Cambridge, Massachusetts, United States Amgen Full time

    HOW MIGHT YOU DEFY IMAGINATION?You've worked hard to become the professional you are today and are now ready to take the next step in your career. How will you put your skills, experience and passion to work toward your goals? At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world's leading...

  • Engineer, Instrumentation Support

    15 hours ago

    Cambridge, United States Flagship Pioneering, Inc. Full time

    Company Summary Flagship Labs 97 Inc. (FL97) is a privately held, early-stage company pioneering the application of artificial intelligence to transform all science. Our Physical Sciences effort is developing a novel AI and data-driven approach to materials discovery and development to accelerate the transition to a sustainable economy. FL97 was founded by...

  • Engineering Supervisor

    4 weeks ago

    Cambridge, United States Tootsie Roll Industries Full time

    *** Lead maintenance department personnel in all maintenance functions resulting in reliable plant equipment and systems. **ESSENTIAL FUNCTIONS** The Engineer Supervisor will provide engineering support for the Plant Engineer, to include project implementation, production and equipment improvement initiatives and to support the daily operations of the...

  • Research Support Associate, Anderson Lab

    7 days ago

    Cambridge, United States Massachusetts Institute of Technology Full time

    RESEARCH SUPPORT ASSOCIATE, Koch Institute for Integrative Cancer Research-Anderson Lab, to support an exciting team interested in nucleic acid-mediated in vivo and ex vivo immune cell engineering using nucleic acids and CRISPR/ Cas 9. Will provide b Research, Associate, Support, Technical Support, Technology, Education

  • Bilingual Content Moderator

    1 week ago

    Cambridge, United States Peak Support LLC Full time

    Job DescriptionJob DescriptionDescription:Join Peak Support: Where Passion Meets PurposeAt Peak Support, we're not just another outsourcing company—we're a dynamic, fast-growing team that values integrity, respect, excellence, collaboration, and compassion. As a Great Place to Work-Certified™ company with the best Glassdoor rating in the business...

  • Bilingual Content Moderator

    1 week ago

    Cambridge, United States Peak Support LLC Full time

    Job DescriptionJob DescriptionDescription:Join Peak Support: Where Passion Meets PurposeAt Peak Support, we're not just another outsourcing company—we're a dynamic, fast-growing team that values integrity, respect, excellence, collaboration, and compassion. As a Great Place to Work-Certified™ company with the best Glassdoor rating in the business...

  • Bilingual Content Moderator

    1 week ago

    Cambridge, United States Peak Support LLC Full time

    Job DescriptionJob DescriptionDescription:Join Peak Support: Where Passion Meets PurposeAt Peak Support, we're not just another outsourcing company—we're a dynamic, fast-growing team that values integrity, respect, excellence, collaboration, and compassion. As a Great Place to Work-Certified™ company with the best Glassdoor rating in the business...

  • Bilingual Content Moderator

    1 week ago

    Cambridge, United States Peak Support LLC Full time

    Job DescriptionJob DescriptionDescription:Join Peak Support: Where Passion Meets PurposeAt Peak Support, we're not just another outsourcing company—we're a dynamic, fast-growing team that values integrity, respect, excellence, collaboration, and compassion. As a Great Place to Work-Certified™ company with the best Glassdoor rating in the business...

  • Bilingual Content Moderator

    1 week ago

    Cambridge, United States Peak Support LLC Full time

    Job DescriptionJob DescriptionDescription:Join Peak Support: Where Passion Meets PurposeAt Peak Support, we're not just another outsourcing company—we're a dynamic, fast-growing team that values integrity, respect, excellence, collaboration, and compassion. As a Great Place to Work-Certified™ company with the best Glassdoor rating in the business...

  • Bilingual Content Moderator

    1 week ago

    Cambridge, United States Peak Support LLC Full time

    Job DescriptionJob DescriptionDescription:Join Peak Support: Where Passion Meets PurposeAt Peak Support, we're not just another outsourcing company—we're a dynamic, fast-growing team that values integrity, respect, excellence, collaboration, and compassion. As a Great Place to Work-Certified™ company with the best Glassdoor rating in the business...