PRN Patient Service Representative

1 month ago

Denton, United States Envision Radiology Full time
Envision Imaging Denton is looking to add a PRN Patient Service Representative to our teamThis is an as-needed (PRN) position, no set schedule | Position Pay Range $16.00 - $19.30

Summary/Objective:

The Patient Service Representative (PSR) focuses on the delivery of patient care and facilitates the needs of the physician. Focuses purely on the patient in front of them and ensures the patient knows and feels that they are the most important person in that moment. Creates an environment where our patients know they are a priority and provides spectacular service by doing what is necessary to take care of the patient. Performs administrative tasks such as answering phones, data entry, patient check in/out, and assists in scheduling patient appointments. Enters charges, verifies patients' insurance coverage, receives payments from patients, and issues receipts. Supports company initiatives by adopting new approaches, practices, and processes to deliver unmistakable quality, spectacular service, and operational excellence on a consistent basis.

Essential Functions

  1. Answers inbound calls to the Center.
  2. Provides a friendly and warm greeting to all patients and/or providers.
  3. Checks scheduled patients in/out and ensures proper documentation is received from patient.
  4. Collects co-pays, co-insurance, and deductible if necessary.
  5. Listens and resolves patient, provider, and any customer complaints. Communicates to PSR Lead and/or Area Manager as needed.
  6. Ensures accurate data entry for patient registration.
  7. Assists with medical records as needed.
  8. Ensures all queues are processed in a timely and efficient manner while adhering to all process & compliance requirements.
  9. Manages eRIS Center workflow, including daily schedule, billing complete, priors grid, delinquent exams, waitlist, report delivery queues, and collection of TOS.
  10. Stays abreast of known carrier related issues and is able to identify carrier specific concerns, (i.e. out of network, specific plan limitations, etc.)
  11. Monitors schedule and ensures all data, attachments, history, etc. have been done before exam is completed.
  12. Facilitates no-show appointments (calling patients, cancelling, rescheduling).
  13. Reschedules and cancels appointments as needed/directed (receives incoming/outgoing calls to patients).
  14. Monitors waiting room to avoid extended wait time and to assists patients as needed.
  15. Requests orders and processes new/same-day requests.
  16. Requests all patients complete a satisfaction survey after their exam.
  17. Other duties as assigned.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies
  1. Communication Proficiency.
  2. Organizational Skills.
  3. Time Management.
  4. Problem Solving/Analysis.
  5. Customer/Client Focus.
  6. Collaboration Skills.


Supervisory Responsibilities

This position has no supervision responsibilities.

Work Environment

This job operates in an outpatient clinical environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to talk and hear.

Travel

No travel is expected for this position.

Job Qualifications

Minimum Qualifications/Experience:

  • One plus year of experience providing exceptional customer service - healthcare environment preferred
  • Detail oriented, self-motivated, a problem solver and a team player
  • Ability to navigate multiple computer screens and browsers quickly and accurately
  • Ability to excel in a very fast-pace team environment
  • Ability to continuously "exceed" company and customer expectation
  • Strong communication skills & professional demeanor
Education/Certifications:
  • Minimum of High School diploma or equivalent (GED)
Additional Eligibility Qualifications

None required for this position.

Compliance

Adheres to Envision's Code of Conduct and Compliance Policies and attends annual Compliance training as set forth by the Company.

Company BenefitsBelow is a list of benefits that are offered to employees, once eligibility is met.
  • Health Benefits: Medical/Dental/Vision/Life Insurance
  • Company Matched 401k Plan
  • Employee Stock Ownership Plan
  • Paid Time Off + Paid Holidays
  • Employee Assistance Program


Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Other duties may be assigned as needed by supervision.

OSHA Exposure Rating: 1

It is reasonably anticipated NOemployees in this job classification will have occupational exposure to blood and other potentially infectious body fluids.

Envision Radiology is an equal opportunity employer (M/F/D/V). We recruit, employ, train, compensate and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by application federal, state or local law.

  • Phlebotomist Patient Services Representative

    3 weeks ago

    Denton, United States Global Technical Talent Full time

    Phlebotomist Patient Services Representative Contract Duration 2+ months Job Description: The Phlebotomist Patient Services Representative (PSR II) represents the face of our company to patients who come in, both as part of their health routine and for insights into life-defining health decisions. The Phlebotomist Patient Services Representative draws...

  • Phlebotomist Patient Services Representative

    4 weeks ago

    Denton, TX, United States GTT, LLC Full time

    Phlebotomist Patient Services RepresentativeContract Duration 2+ monthsJob Description:The Phlebotomist Patient Services Representative (PSR II) represents the face of our company to patients who come in, both as part of their health routine and for insights into life-defining health decisions.The Phlebotomist Patient Services Representative draws quality...

  • Hospice PRN LMSW

    3 weeks ago

    Denton, United States Concho Hearts Hospice Part time

    Concho Hearts Hospcie PRN LMSW / LBSWWe are hiring a PRN Compassionate Licensed Medical Social Worker (LMSW or LBSW) to provide hospice social services in and around the Denton area! If you are looking for a career with a purpose and a supportive team culture, then this is the position for you!Our Licensed Medical Social Workers (LMSW) are responsible for...

  • PRN LVN- Home Health

    3 months ago

    Denton, United States Kris Anderson Consulting, LLC Full time

    About the job PRN LVN- Home Health We are seeking a dedicated and compassionate PRN LVN to join our home health care team. As an LVN, you will be responsible for providing skilled nursing care to patients in their homes under the direction of a Registered Nurse or Physician. This position offers flexibility and the opportunity to make a meaningful...

  • Customer Service Representative

    1 week ago

    Denton, United States City of Denton TX Full time

    This requisition expires on July 22, 2024, but may close earlier if the position is filled prior to the expiration date. Responsible for assisting City of Denton customers by phone, electronically, and in person with payments, inquiries, and service Customer Service, Customer Service Representative, Representative, Waste, Operations, Payment, Retail

  • CT Technologist

    7 days ago

    Denton, United States Medical City Denton Full time

    Introduction Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a(an) CT Technologist PRN today with Medical City Denton. Benefits Medical City Denton, offers a total rewards package that supports the health, life, career and...

  • Ultrasound Technologist PRN

    4 weeks ago

    Denton, United States Medical City Denton Full time

    Description IntroductionAre you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a(an) Ultrasound Tech PRN today with Medical City Denton.BenefitsMedical City Denton, offers a total rewards package that supports the health, life,...

  • Ultrasound Technologist

    3 weeks ago

    Denton, United States Medical City Denton Full time

    Introduction Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a(an) Ultrasound Tech PRN today with Medical City Denton. Benefits Medical City Denton, offers a total rewards package that supports the health, life, career and...

  • Ultrasound Technologist PRN

    4 weeks ago

    Denton, United States Medical City Denton Full time

    Job DescriptionDescription IntroductionAre you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a(an) Ultrasound Tech PRN today with Medical City Denton.BenefitsMedical City Denton, offers a total rewards package that supports the...

  • Ultrasound Technologist

    1 month ago

    Denton, United States Medical City Denton Full time

    Introduction Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a(an) Ultrasound Tech PRN today with Medical City Denton. Benefits Medical City Denton, offers a total rewards package that supports the health, life, career and...

  • Ultrasound Technologist PRN

    2 months ago

    Denton, United States Medical City Denton Full time

    Description IntroductionAre you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a(an) Ultrasound Tech PRN today with Medical City Denton.BenefitsMedical City Denton, offers a total rewards package that supports the health, life,...

  • CT Technologist PRN

    3 weeks ago

    Denton, United States Medical City Denton Full time

    Description IntroductionAre you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a(an) CT Technologist PRN today with Medical City Denton.BenefitsMedical City Denton, offers a total rewards package that supports the health, life,...

  • Customer Services Representative

    1 month ago

    Denton, United States VINCI Facilities Full time

    **Customer Services Representative** **Customer Services Representative** **Sub Division: FMPC** **Location: Denton** **Contract Type: Permanent** **Hours: Full Time - 37.5 hours - Variable Shift Pattern** **Purpose of Role** We are currently looking to recruit a Customer Service Representative to join the helpdesk team in Denton **Job Description** The...

  • Radiology Tech

    3 weeks ago

    Denton, United States Medical City Dallas Full time

    Introduction Do you want to join an organization that invests in you as a(an) Radiology Tech PRN? At Medical City Dallas, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years. Benefits Medical City Dallas, offers a total rewards package that supports the health,...

  • CT Technician PRN

    4 weeks ago

    Denton, United States Medical City Dallas Full time

    Job DescriptionDescription IntroductionDo you want to join an organization that invests in you as a(an) CT Technician PRN? At Medical City Dallas, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.BenefitsMedical City Dallas, offers a total rewards package that...

  • Hospice PRN RN

    3 weeks ago

    Denton, United States Concho Hearts Hospice Part time

    Concho Hearts Hospice PRN RNConcho Hearts Hospice Mission Statement is to provide compassionate care wherever you call home. Our team of Nurses, Aides, Chaplains, Social Workers, Volunteers, and Doctors provide symptom management, and patient and family support while coping with an end-of-life illness. We are on this journey with you and everyone's journey...

  • Echo Technologist PRN

    4 weeks ago

    Denton, United States Medical City Denton Full time

    Job DescriptionDescription IntroductionAre you looking for a work environment where diversity and inclusion thrive? Submit your application for our Ultrasound Technologist PRN opening with Medical City Denton today and find out what it truly means to be a part of the HCA Healthcare team.BenefitsMedical City Denton, offers a total rewards package that...

  • Echo Technologist PRN

    3 weeks ago

    Denton, United States Medical City Denton Full time

    Description IntroductionAre you looking for a work environment where diversity and inclusion thrive? Submit your application for our Ultrasound Technologist PRN opening with Medical City Denton today and find out what it truly means to be a part of the HCA Healthcare team.BenefitsMedical City Denton, offers a total rewards package that supports the health,...

  • Echo Technologist PRN

    4 weeks ago

    Denton, United States Medical City Denton Full time

    Description IntroductionAre you looking for a work environment where diversity and inclusion thrive? Submit your application for our Ultrasound Technologist PRN opening with Medical City Denton today and find out what it truly means to be a part of the HCA Healthcare team.BenefitsMedical City Denton, offers a total rewards package that supports the health,...

  • Customer Service Representative

    2 months ago

    Denton, United States U-Haul Full time

    Location: 24246 Shore Hwy, Denton, Maryland 21629 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...