We have other current jobs related to this field that you can find below

  • Service Desk

    1 month ago

    Oak Ridge, United States Planet Fitness Full time

    Job DetailsJob Location 218 Oak Ridge - Oak Ridge, TN Position Type Part Time Salary Range $11.00 - $11.00 Hourly Job Shift Evenings Job Category Customer Service DescriptionCompany & Benefits As one of the largest independently owned operators of Planet Fitness clubs, Ohana Growth Partners' core purpose is to inspire people to change their lives (and have...

  • Service Desk Overnight

    3 weeks ago

    Oak Ridge, United States Planet Fitness Full time

    Job DetailsJob Location 218 Oak Ridge - Oak Ridge, TN Position Type Part Time Salary Range $12.00 - $12.00 Hourly Job Shift Overnight Job Category Customer Service DescriptionCompany & Benefits As one of the largest independently owned operators of Planet Fitness clubs, Ohana Growth Partners' core purpose is to inspire people to change their lives (and have...

  • Front Desk Attendant

    4 months ago

    Oak Ridge, United States In-Shape Solutions, LLC Full time

    The front desk is the first and last impression that members and prospective members see as they enter and exit the club. Customer service is key when welcoming and assisting parents, members, and prospective members. This position is an important st Front Desk, Attendant, Instructor, Hotel

  • Information Technology Help Desk

    1 month ago

    Oak Ridge, United States SOC LLC Full time

    IT Service Desk needed for a contract to hire opportunity with SOC’s client in Oak Ridge, TNRemote flexibility for this role 2-3 days in the officeSummary: The main function of a Service Desk Specialist is to provide technical assistance to computer system users. A typical technical service desk specialist is responsible for answering questions or...

  • Information Technology Help Desk

    1 month ago

    Oak Ridge, United States SOC LLC Full time

    IT Service Desk needed for a contract to hire opportunity with SOC’s client in Oak Ridge, TNRemote flexibility for this role 2-3 days in the officeSummary: The main function of a Service Desk Specialist is to provide technical assistance to computer system users. A typical technical service desk specialist is responsible for answering questions or...

  • Employee Services Customer Support Agent

    6 days ago

    Oak Ridge, Tennessee, United States ARS Aleut Construction Full time

    About ARS Aleut Construction ARS Aleut Construction is a proud Alaskan Native-owned organization committed to serving the Unangax people of the Aleutian Islands. We deliver exceptional service to various federal government branches while emphasizing community engagement. Our workplace culture fosters growth, diversity, and inclusion, embodying our motto, "We...

  • Manager, IT Service Desk and End User Computing

    3 months ago

    Oak Brook, United States Hub Group Full time

    Hub Group offers comprehensive transportation and logistics management solutions. Keeping our customers’ needs in focus, Hub Group designs, continually optimizes, and applies industry-leading technology to our customers’ supply chains for better service, greater efficiency, and total visibility. As an award-winning, publicly traded company (Nasdaq: HUBG)...

  • Manager, IT Service Desk and End User Computing

    3 months ago

    Oak Brook, United States Hub Group Full time

    Hub Group offers comprehensive transportation and logistics management solutions. Keeping our customers’ needs in focus, Hub Group designs, continually optimizes, and applies industry-leading technology to our customers’ supply chains for better service, greater efficiency, and total visibility. As an award-winning, publicly traded company (Nasdaq: HUBG)...

  • Patient Service Specialist

    3 months ago

    Oak Ridge, United States Select Physical Therapy Full time

    Overview: When patients enter our center in Oak Ridge, we want them to have an exceptional experience starting at the front desk. Thats where you come in. As a patient service specialist, youll manage both the patient side and business side of our center. The front desk is your station to be a patient advocate, communicate with individuals via email and...

  • Service Manager

    4 months ago

    Oak Ridge, United States Countryside Tire and Auto Svc. Full time

    Job DescriptionJob DescriptionBenefits:Competitive salaryEmployee discountsOpportunity for advancement The Service Manager is responsible for the effective operation of the service center. Ensuring the service center operates under safe conditions according to established policies and procedures and in compliance with federal and state regulations. The...

  • Assistant Manager of Information Systems and Technology

    6 days ago

    Oak Ridge, Tennessee, United States Bechtel Corporation Full time

    Requisition ID: 278301Relocation Authorized: National - FamilyTelework Type: Full-Time Office/ProjectWork Location: Oak Ridge, TNAbout Us:Since 1898, Bechtel Corporation has been at the forefront of delivering over 25,000 projects across 160 countries, contributing to job creation, economic growth, and enhancing the resilience of global infrastructure. Our...

  • Human Resources Customer Care Specialist

    5 days ago

    Oak Ridge, Tennessee, United States ARS Aleut Construction Full time

    About ARS Aleut Construction ARS Aleut Construction is a proud Alaskan Native-owned business committed to serving the Unangax people of the Aleutian Islands. We deliver exceptional service to various federal government branches while emphasizing community engagement. Our organizational culture promotes growth, diversity, and inclusion, embodying our motto,...

  • Front Desk Associate

    2 months ago

    Dry Ridge, United States Comfort Inn Suites Dry Ridge Full time

    Purpose:The Front Desk Associate is responsible for the preparation and disposition of all Front Desk work. Responsible for the front desk operation during the various shifts of operation. Primary responsibilities include registering guests, making reservations, preparing daily reports, balancing transactions, and conducting security...

  • HR Support Specialist

    5 days ago

    Oak Ridge, Tennessee, United States ARS Aleut Construction Full time

    About ARS Aleut Construction ARS Aleut Construction is a proud Alaskan Native-owned organization committed to serving the Unangax people of the Aleutian Islands. We excel in delivering exceptional services to various federal government sectors while emphasizing community engagement. Our organizational culture fosters growth, diversity, and inclusion,...

  • Dental front desk

    3 months ago

    Wheat Ridge, United States ZAPIEN DDS, STEVEN Full time

    Job DescriptionJob DescriptionBenefits/PerksCompetitive CompensationGreat Work EnvironmentCareer Advancement OpportunitiesJob SummaryWe are seeking a Dental Billing/Front Desk to join our Amazing team!, Your main responsibility will be working on Dental Insurance billing, manage insurance pre-determinations, collect and post payments from insurance companies...

  • Dental front desk

    3 months ago

    Wheat Ridge, United States ZAPIEN DDS, STEVEN Full time

    Job DescriptionJob DescriptionBenefits/PerksCompetitive CompensationGreat Work EnvironmentCareer Advancement OpportunitiesJob SummaryWe are seeking a Dental Billing/Front Desk to join our Amazing team!, Your main responsibility will be working on Dental Insurance billing, manage insurance pre-determinations, collect and post payments from insurance companies...

  • Front Desk Associate

    2 months ago

    Dry Ridge, United States Holiday Inn Express Dry Ridge Full time

    Job DescriptionJob DescriptionPurpose:The Front Desk Associate is responsible for the preparation and disposition of all Front Desk work. Responsible for the front desk operation during the various shifts of operation. Primary responsibilities include registering guests, making reservations, preparing daily reports, balancing transactions, and conducting...

  • Automotive Service Operations Manager

    24 hours ago

    Oak Ridge, Tennessee, United States Countryside Tire and Auto Svc. Full time

    Automotive Service Operations Manager at Countryside Tire and Auto Svc.Position OverviewAre you prepared to elevate your career in the tire and automotive sector? Countryside Tire and Auto Svc. is on the lookout for a dedicated full-time Automotive Service Operations Manager to lead and inspire our skilled team of professionals.The perfect candidate will...

  • Front Desk Agent

    2 months ago

    Park Ridge, United States Spire Hospitality Full time

    The Marriott Park Ridge is seeking a Front Desk Agent to join their positive and talented team! Conveniently located within minutes of Woodcliff Lake, Nyack, The Outlets at Bergen Town Center and the excitement of New York City, our hotel provides sophisticated spaces, thoughtfully designed to make you feel at home. Join us for Breakfast at Brea's and setup...

  • Automotive Assistants

    2 weeks ago

    Oak Ridge, United States Mavis Tire Supply Full time

    Mavis Tires & Brakes at Discount Prices - Automotive Assistants & Service ManagersPut your career into high gear with Mavis Tires & Brakes at Discount Prices! We're looking for full-time Automotive Assistants and Service Managers to join Team Mavis at one or our state-of-the-art automotive service and retail tire sales centers in the Greensboro, NC area....

Service Desk Manager

2 months ago

Oak Ridge, United States SAIC Full time
Description

We are currently seeking a motivated, career and customer oriented IT Support Manager to begin an exciting and challenging career with SAIC.

The IT Support Manager will ensure that users receive courteous, professional, effective customer-centric support of IT requests, and to resolve technology issues in an expedient manner. The customer currently achieves this through the use of a tiered, Information Technology Service Management (ITSM) based service delivery model; Tier 1 (IT Service Desk). To maintain a high level of user satisfaction, the expectation is to be able to resolve a majority of issues during the initial engagement with Users. The customer standardized on the Information Technology Information Library (ITIL) as the standard for its IT operations.
The IT Support Manager "owns" the resolution process from the initial contact with the user to resolution of the incident, problem or service request. The manager is responsible for incident, problem, and service request resolution regardless of the party actually performing the work, i.e., if the work is performed by an organization external to the Service Desk (SD), the SD is still responsible for tracking and documenting the resolution process. The SD shall escalate tickets as required by the SLAs.

Responsibilities include all aspects of Tier 1 Support, including supporting remote and on-site customers staffed at Headquarters.

Roles and Responsibilities:

•Support project associated with making incremental changes to the operational artifacts in response to governance, industry, or customer requirements.

•Follow-up on resolved tickets to check quality, get User concurrence of ticket closure, and to report customer satisfaction.

•Work with Operational and other teams to ensure final summary, review, analysis, resolution, and lessons learned are documented in After Action Reports for all major Incidents and unplanned service outages, and submitted in writing to the customer.

•Establish and maintain data in the Known Error Database (ServiceNow Problem Management Module); document workarounds and generate known error sub-processes to facilitate quicker diagnosis and resolution for future Incidents.

•Proactively monitor Service Desk calls, Incidents and Service Request work flows, processes and queues to immediately identify and address performance issues that will impact the delivery of services to Users

•Ensure non-IT requests are properly routed to appropriate support organizations.

•Shall support projects associated with making changes to the operational artifacts in response to governance, industry or customer requirements

•Ensure that all standard operating procedures are adhered to and in collaboration with the associated government task lead are amended or developed as needed.

•Ensure that all Contractor communication to customers (both verbal and written) are clear, professional, courteous and grammatically correct.

•Ensure review of requests for trends, root causes, and repeating issues and develop mitigating strategies to reduce support load. This includes reviews of all service requests and incidents processed through the IT Support Center

Qualifications

QUALIFICATIONS:
  • One of the following: Bachelor's degree in related technical discipline and 2+ years of experience performing technical support; Associates degree and 5+ years of experience; High School diploma and 7+ years of experience
  • 4+ years' experience managing a Service Desk environment.
  • 4+ years' experience with tier 1, with a yearly ticket volume of 15,000+.
  • Experience with ServiceNow.
  • Managing staff of 10+ service desk professionals experience
  • Must be ans US Citizen and able to obtain a Public Trust

SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.