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Assistant Manager of Information Systems and Technology
2 months ago
Requisition ID: 278301
Relocation Authorized: National - Family
Telework Type: Full-Time Office/Project
Work Location: Oak Ridge, TN
About Us:
Since 1898, Bechtel Corporation has been at the forefront of delivering over 25,000 projects across 160 countries, contributing to job creation, economic growth, and enhancing the resilience of global infrastructure. Our commitment to excellence and a customer-centric approach drives us to achieve outstanding results, serving various sectors including Infrastructure, Nuclear, Security & Environmental, Energy, Mining & Metals, and Manufacturing and Technology.
Project Overview:
Bechtel National, Inc. (BNI) is a premier provider of services to U.S. and British government agencies, recognized for executing large-scale, pioneering projects in site management, environmental restoration, defense, and energy. This role supports the Uranium Processing Facility (UPF) at the Y-12 National Security Complex, a multi-year, multi-billion dollar initiative that will modernize uranium operations and enhance safety and efficiency.
Job Summary:
Help Desk Operations: You will oversee a dedicated team providing 24/7 help desk support, establishing process standards, monitoring performance metrics, and identifying areas for improvement in IT service delivery.
IT Service Management: Lead a team to define and implement complex IT Service Management processes, ensuring alignment with strategic objectives for customer satisfaction and service performance.
Local Infrastructure/Deskside Operations: Direct the implementation and support of infrastructure services, guiding cross-functional teams in deploying new technologies and ensuring alignment with service standards.
Mobility & Wireless Operations: Manage the Mobility Support team, establishing policies and procedures for mobile and wireless device management, and ensuring IT services meet established performance standards.
Major Responsibilities:
- Manage the implementation of the Project Automation Plan, coordinating with all functions on turnover requirements.
- Collaborate with client teams on updates to operating systems, networks, and applications.
- Engage with vendors regarding hardware, software, and communication capabilities.
- Lead and train team members on IT processes and tools across complex projects.
- Monitor automation support issues and expedite resolutions as necessary.
- Ensure compliance with physical and cybersecurity protocols.
Education and Experience Requirements:
A bachelor's degree (or international equivalent) with 8-10 years of relevant experience, or 12-14 years of relevant work experience is required.
Required Knowledge, Skills, and Abilities:
- Proven experience managing IS&T budgets to meet customer needs.
- Expertise in managing Active Directory users and groups.
- Experience in supporting OS, network, and application updates.
- Strong troubleshooting skills for end-user issues.
- Hands-on experience with Microsoft Windows operating systems and Office Suite.
- Comprehensive knowledge of hardware, operating systems, and network infrastructures.
Total Rewards/Benefits:
Bechtel offers a robust benefits package to support the well-being and professional growth of our employees, fostering a culture of innovation and collaboration.
Diversity and Inclusion:
At Bechtel, we celebrate diversity and are committed to creating an inclusive environment where every employee feels valued and empowered.
Equal Opportunity Employer: Bechtel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, disability, citizenship status, protected veteran status, genetic information, and any other characteristic protected by law.