Current jobs related to Human Resources Customer Care Specialist - Oak Ridge, Tennessee - ARS Aleut Construction

  • Skilled Nursing Care Specialist

    4 days ago

    Oak Ridge, Tennessee, United States Gentiva Personal Care Full time

    About Our CompanyGentiva Personal Care is a leading provider of home health care services. Our mission is to deliver high-quality, patient-centered care that improves the lives of our patients and their families.Job SummaryWe are seeking a skilled nursing care specialist to join our team. As a Registered Nurse PC, you will be responsible for providing...

  • Care Liaison Specialist

    3 weeks ago

    Oak Ridge, Tennessee, United States Diversicare of Oak Ridge Full time

    About the RoleWe are seeking a highly skilled Care Liaison Specialist to join our team at Diversicare of Oak Ridge. As a key member of our team, you will play a critical role in fostering an environment of Service Excellence and delivering exceptional healthcare services to our patients and residents.ResponsibilitiesDevelop and maintain strong relationships...

  • Licensed Practical Nurse

    1 month ago

    Oak Ridge, Tennessee, United States Commonwealth Senior Living Full time

    Senior Care Specialist OpportunityWe are seeking a compassionate and skilled Licensed Practical Nurse to join our team at Commonwealth Senior Living. As a Senior Care Specialist, you will play a vital role in providing high-quality care to our residents.Key Responsibilities:Administer and document medication and treatments as directed by physicians.Provide...

  • Dental Care Specialist

    3 days ago

    Oak Ridge, Tennessee, United States Sage Dental Full time

    Sage Dental is a leading Dental Support Organization (DSO) in the Southeast, committed to delivering exceptional patient care. We are seeking a dynamic and talented General Dentist to join our team, who shares our passion for innovative technology, constant learning, and patient-centric care. As a General Dentist at Sage Dental, you will have the opportunity...

  • Healthcare Case Manager

    2 days ago

    Oak Ridge, Tennessee, United States NYU Langone Full time

    Job SummaryAs a Care Management Specialist at NYU Langone, you will play a vital role in delivering high-quality care to patients in their homes. Our team is dedicated to providing compassionate and personalized support to individuals and their families.Key ResponsibilitiesMaintain a high standard of quality client care by ensuring the program is utilized...

  • Dental Care Professional

    3 days ago

    Oak Ridge, Tennessee, United States Secret City Dental Care Full time

    Overview:Secret City Dental Care is seeking a skilled Dental Assistant to join our team. As a Dental Assistant, you will play a vital role in providing exceptional patient care and supporting our dentists in delivering high-quality services.Our office is committed to fostering a collaborative and supportive environment, where our team members can grow and...

  • Nurse Care Specialist

    2 weeks ago

    Oak Ridge, Tennessee, United States Quality Private Duty Care Full time

    Quality Private Duty Care: A Rewarding Career in Home Health CareAt Quality Private Duty Care, we're dedicated to providing exceptional care to our patients in the comfort of their own homes. As a Certified Nursing Assistant, you'll play a vital role in delivering high-quality patient care and making a meaningful difference in the lives of our clients.Key...

  • Nurse Care Specialist

    4 days ago

    Oak Ridge, Tennessee, United States Quality Private Duty Care Full time

    Job Title: Registered NurseAbout the Role:At Quality Private Duty Care, we are seeking a skilled Registered Nurse to provide high-quality patient care in a home health setting. As a key member of our team, you will be responsible for delivering compassionate and personalized care to our patients, working closely with our RN Team Leader to ensure seamless...

  • Nurse Care Specialist

    2 weeks ago

    Oak Ridge, Tennessee, United States Quality Private Duty Care Full time

    Job Opportunity at Quality Private Duty CareAre you passionate about delivering exceptional patient care? We're seeking a dedicated and compassionate Certified Nursing Assistant to join our team at Quality Private Duty Care.Key Responsibilities:Accept patient care reports and assignments from the RN Team Leader.Complete assigned visits and submit required...

  • Accounts Payable Specialist

    3 days ago

    Oak Ridge, Tennessee, United States Oak Ridge National Laboratory Full time

    Accounts Payable Specialist Job DescriptionWe are seeking a highly skilled Accounts Payable Specialist to join our team at Oak Ridge National Laboratory. The successful candidate will be responsible for supporting all Accounts Payable functions, working independently with minimal supervision from the manager.Key Responsibilities:Analyze and resolve general...

  • Nurse Specialist

    7 days ago

    Oak Ridge, Tennessee, United States TotalMed Staffing Full time

    GI Lab Healthcare Professional OpportunityAt TotalMed Staffing, we are seeking a skilled Nurse Specialist to join our team in the GI Lab department. As a Medical Caregiver, you will be responsible for providing high-quality patient care and working collaboratively with our team to ensure the best possible outcomes.Key Responsibilities:Provide direct patient...

  • Patient Care Specialist

    2 weeks ago

    Oak Ridge, Tennessee, United States Fresenius Medical Care North America Full time

    Job Title: Patient Care TechnicianAt Fresenius Medical Care North America, we are committed to providing exceptional patient care and service. As a Patient Care Technician, you will play a vital role in our team, working closely with our healthcare professionals to deliver high-quality care to our patients.Key Responsibilities:Assist patients with their...

  • Travel Nurse RN Endoscopy Specialist

    7 days ago

    Oak Ridge, Tennessee, United States Medical Solutions Full time

    Job Title: Travel Nurse RN Endoscopy SpecialistMedical Solutions is seeking a skilled Travel Nurse RN Endoscopy Specialist for a travel nursing job in Oak Ridge, Tennessee.Specialty: EndoscopyDiscipline: RNDuration: 13 weeks40 hours per weekShift: 8 hours, daysEmployment Type: TravelWe're looking for talented healthcare professionals who want flexibility and...

  • Licensed Practical Nurse

    2 weeks ago

    Oak Ridge, Tennessee, United States TotalMed Full time

    Job Title: Licensed Practical Nurse - Acute Care Specialist Job Summary: We are seeking a skilled Licensed Practical Nurse to join our team in Oak Ridge, Tennessee. As a Licensed Practical Nurse - Acute Care Specialist, you will provide high-quality patient care in a fast-paced acute care setting. Responsibilities: * Provide direct patient care to...

  • Payroll Specialist

    2 weeks ago

    Oak Ridge, Tennessee, United States IDC Management, LLC Full time

    Job OverviewWe are seeking a skilled Payroll Specialist to join our team at IDC Management, LLC. As a Payroll Specialist, you will be responsible for analyzing and developing policies related to payroll matters, as well as coordinating regular payroll-related activities.Key ResponsibilitiesEnter data and process payroll according to client needsUse...

  • Administrative Specialist III

    3 days ago

    Oak Ridge, Tennessee, United States NANA Regional Corp Full time

    Akima Infrastructure Services, LLC (AIS) is actively seeking a highly motivated and well-qualified Administrative Specialist III to support the Department of Energy at the Y-12 National Security Complex located in Oak Ridge, Tennessee and the Pantex Plant located in Amarillo, Texas.The selected candidate will be an employee of AIS, a premier government...

  • Cigar Sales Specialist

    3 days ago

    Oak Ridge, Tennessee, United States Scandinavian Tobacco Group Full time

    Work with UsAt Scandinavian Tobacco Group, we're looking for a talented Cigar Sales Specialist to join our team. As a key member of our retail team, you'll play a vital role in delivering exceptional customer experiences and driving sales growth.About the RoleWe're seeking a highly motivated and customer-focused individual to join our team. As a Cigar Sales...

  • Travel Nurse ICU Specialist

    4 weeks ago

    Oak Ridge, Tennessee, United States Genie Healthcare Full time

    Job Title: Travel Nurse ICU SpecialistGenie Healthcare is seeking a skilled Travel Nurse ICU Specialist to join their team in Oak Ridge, Tennessee.Job Description & RequirementsSpecialty: ICU - Intensive Care UnitDiscipline: RNDuration: 13 weeksShift: 12 hours, nightsEmployment Type: TravelPreferred prior CCU/ICU experience. Certifications: BLS-AHA, ACLS-AHA...

  • Nurse Care Specialist

    4 days ago

    Oak Ridge, Tennessee, United States Diversicare Healthcare Services & Diversicare Ther Full time

    OverviewWe value our team members and provide opportunities for growth and career advancement at Diversicare Healthcare Services & Diversicare Ther. Our Nurses are fundamental to our mission of improving every life we touch by providing exceptional healthcare and exceeding expectations.Our nurses have the opportunity to advance their clinical leadership...

  • Certified Nurse Aide

    4 weeks ago

    Oak Ridge, Tennessee, United States Tennessee Quality Care Full time

    Job SummaryWe are seeking a compassionate and skilled Certified Nurse Aide to join our team at Tennessee Quality Care. As a Certified Nurse Aide, you will provide personalized care to patients recovering from surgery or illness, coping with a difficult health challenge, or seeking end-of-life care.Key ResponsibilitiesProvide hands-on personal care, including...

Human Resources Customer Care Specialist

2 months ago

Oak Ridge, Tennessee, United States ARS Aleut Construction Full time
About ARS Aleut Construction

ARS Aleut Construction is a proud Alaskan Native-owned business committed to serving the Unangax people of the Aleutian Islands. We deliver exceptional service to various federal government branches while emphasizing community engagement. Our organizational culture promotes growth, diversity, and inclusion, embodying our motto, "We are One," which signifies our unity and mission.

Position Overview:

This full-time contract position as a Customer Service Specialist (CSS) is situated within the Employee Services Division (ESD) of the Human Capital Shared Service Center (HC SSC). The ESD is responsible for delivering administrative and technical services related to Benefits, Processing, and Information Management Programs. This includes overseeing the Department's comprehensive range of Federal HR benefits, entitlements, retirements, processing, and information management. Additionally, the group manages the HC SSC Help Desk to address employee inquiries and facilitate resolutions.

The role is integral to the HR Help Desk team, providing outstanding customer service to the HC SSC workforce and the public by delivering accurate HR information promptly. The position also assists the Processing and Records Management teams with personnel actions, records management, and related tasks, and may offer administrative support for special projects or act as a backup for colleagues in other HC SSC areas.

Position Responsibilities include:

Note: All documents, drafts, materials, and recommendations must be reviewed and approved by the appropriate HC SSC Director or personnel with the authority to do so.
  • Respond to employee inquiries via calls and emails following established protocols:
    • Utilize workgroup systems and tools to log communications,
    • Direct information or service requests to the relevant HR specialist or assistant.
    • Close out completed tickets from the HR Help Desk.
  • Draft and propose new and revised HR Help Desk Standard Operating Procedures (SOPs), Knowledge Library entries, and web content; implement management-approved updates.
  • Assist in monitoring, tracking, and reporting established HR Help Desk performance metrics.
  • Act as a subject matter expert (SME) and point of contact for the HR Help Desk, addressing routine inquiries and directing calls as necessary.
  • Provide answers to general HR-related questions, referring to SOPs and the Knowledge Library as needed; escalate complex issues to HR specialists or team leads.
  • Communicate issues and concerns to the team lead or supervisor promptly.
  • Collaborate across HC SSC departments to ensure up-to-date HR Help Desk content, including FAQs on internal platforms.
  • Support the team lead in coordinating technical efforts between the HR Help Desk and other internal departments.
  • Participate in team and departmental meetings.
  • Respond to public inquiries regarding federal employment and current HC SSC activities.
  • Contribute as a member of the electronic Official Personnel Folder (eOPF) System Administrator's team:
    • Assist users with troubleshooting and general support
    • Handle access requests
    • Scan, index, and verify documents in eOPF
    • Reset passwords
  • Maintain confidentiality and privacy of information, uphold ethical standards, report non-compliance, and adhere to applicable laws and regulations.
Position Requirements:

Education/Experience:
  • Associates Degree preferred.
  • High school diploma or equivalent.
  • 2+ years of demonstrated administrative or clerical experience is required.
  • Four or more years of relevant experience in administrative support with proficiency in Microsoft Office Suite programs such as Word, PowerPoint, Excel, and Outlook.
General Requirements:
  • Knowledge of federal HR practices is highly preferred.
  • Familiarity with call center technology is desirable.
  • Strong interpersonal skills are essential.
  • Ability to multitask and prioritize effectively.
  • Excellent customer service skills to assist with requests and personnel actions.
  • Strong verbal and written communication skills.
  • Knowledge of administrative and clerical processes.
  • Ability to work well in a team environment.
  • Capability to organize and complete multiple tasks within deadlines.
  • Adaptability to frequent changes in policies and practices.
  • Strong problem-solving and time management skills.
  • Ability to build effective relationships with other workgroups and service providers.
Additional Requirements:
  • The selected candidate will be required to sign a Non-Disclosure Agreement (NDA) as a condition of the contract assignment.
  • This position may be eligible for situational offsite work, subject to specific agreements.
  • All work must be conducted within the organization's network environment, and personal devices are not permitted for work-related tasks.
Training Provided:
  • CHRIS
  • CRM (Customer Relationship Management)
  • eOPF
  • Employee Self Service (ESS)
  • Department of Energy Information (DOE Info)
ARS Aleut Construction values diversity, inclusion, and collaboration. We are committed to creating an environment where every employee feels valued and inspired to grow.