Front Desk Associate

3 months ago

Dry Ridge, United States Holiday Inn Express Dry Ridge Full time
Job DescriptionJob DescriptionPurpose:
The Front Desk Associate is responsible for the preparation and disposition of all Front Desk work. Responsible for the front desk operation during the various shifts of operation. Primary responsibilities include registering guests, making reservations, preparing daily reports, balancing transactions, and conducting security walks.

RESPONSIBILITIES:

  • Approach all encounters with guests and associates in a friendly service-oriented manner.
  • Maintain regular attendance in compliance with Athena Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
  • Run all reports as required for Food and Beverage audit.
  • Complete the Night Audit checklist for computer procedures daily.
  • Balance the day's work (i.e., movie revenue telephone postings valet laundry servers and desk agent's paperwork etc.).
  • Maintain cashiering responsibilities as per Front Office procedures.
  • Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m.
  • Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific)
  • Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m.
  • Maintain proper record keeping (i.e., logbooks etc.) according to Athena Hospitality standards.
  • Complete the initial direct bills daily and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills.
  • Have a working knowledge of security procedures.
  • Prepare and distribute the Daily Flash Report as needed.
  • Transfer the master or house accounts as necessary.
  • Distribute work (i.e., revenue printouts charge and paid folios vouchers and checks etc.) as directed by S.O.P.'s.
  • Train any new Front Desk Associates as requested.
  • Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's.
  • Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific)
  • Complete any miscellaneous duties as required (i.e., resetting Food and Beverage P.O.S. where necessary distribution of credit 'Watch List' and preparation of daily revenue summary).
  • Perform any other duties as requested by the Guest Services Manager or any other member of management.
  • Maintain proper operation of the telephone switchboard and ensure that all Athena Hospitality performance standards are met.
  • Have knowledge of and assist in emergency procedures as required.
  • Handle check-ins and check-outs in a friendly efficient and courteous manner.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Use proper two-way radio etiquette when communicating with other associates.
  • Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel.
  • Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds
  • Be familiar with breakfast operation and standards and be prepared to assist when requested or needed.
QUALIFICATIONS:

  • At least 1 year of progressive experience in a hotel or a related field required.
  • High School diploma or equivalent required.
  • Must be able to work independently and with minimal supervision.
  • Must be able to problem solve and troubleshoot to resolve guest issues that may arise and respond to emergency situations.
  • Must be proficient in Windows operating systems company approved spreadsheets and word processing.
  • Must work well in stressful high-pressure situations.
  • Must be able to work with and understand financial information and data and basic arithmetic functions.
  • Must be able to work in a self-managed environment.
  • Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.
  • Must maintain composure and objectivity under pressure.

Job Settings and Physical Demands:
To perform the job successfully, the candidate must be able to stand and walk 50% of their workday. Lifting and carrying up to 45 lbs. may be necessary at times and bending and stooping are required. Job is performed indoors in well ventilated area.

Disclaimer
This job description indicates in general the nature and levels of work, knowledge, skills, abilities, and other essential functions (as covered under the Americans with Disabilities Act) expected of people assigned to this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. All employees may be required to perform activities outside of their normal job responsibilities from time to time as needed.

EOE - All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability, or veteran status.

  • Front Desk Associate

    17 hours ago

    Dry Ridge, Kentucky, United States Holiday Inn Express Dry Ridge Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Holiday Inn Express Dry Ridge. As a key member of our front office team, you will be responsible for providing exceptional guest service, handling reservations, and ensuring a smooth and efficient check-in and check-out process.Key...

  • Front Desk Associate

    3 months ago

    Dry Ridge, United States Comfort Inn Suites Dry Ridge Full time

    Purpose:The Front Desk Associate is responsible for the preparation and disposition of all Front Desk work. Responsible for the front desk operation during the various shifts of operation. Primary responsibilities include registering guests, making reservations, preparing daily reports, balancing transactions, and conducting security...

  • Front Desk Manager

    5 days ago

    Ridge, New York, United States Marriott Vacations Worldwide Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Manager to join our team at Marriott Vacations Worldwide. As a key member of our front office team, you will be responsible for ensuring exceptional customer service and maximizing financial performance.Key ResponsibilitiesSupervise and manage front desk staff to ensure efficient check-in...

  • Front Desk Representative

    2 weeks ago

    Stony Ridge, Ohio, United States The Briad Group Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Representative to join our team at The Briad Group. As a Front Desk Representative, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a positive experience for all visitors.Key ResponsibilitiesProvide...

  • Front Desk Representative

    1 week ago

    Stony Ridge, Ohio, United States The Briad Group Full time

    Front Desk Agent Job DescriptionWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Element by Westin in Wood Ridge, NJ.About the Role:Provide exceptional customer service to guests, ensuring a positive and memorable experience.Work in a fast-paced environment, handling multiple tasks and responsibilities with...

  • Service Desk Associate

    1 day ago

    Oak Ridge, Tennessee, United States Planet Fitness Full time

    Job Title: Service Desk AssociateWe are seeking a highly motivated and customer-focused Service Desk Associate to join our team at Planet Fitness. As a Service Desk Associate, you will be responsible for providing exceptional customer service to our members and guests, while also maintaining the cleanliness and organization of our facility.Key...

  • Front Desk Receptionist

    4 weeks ago

    Wheat Ridge, United States Cherrelyn Healthcare Center Full time

    Front Desk Receptionist - Large Senior Living Community We are seeking for a happy, outgoing, and energetic Front Desk Receptionist to join and lead our dining team at a large senior living community in Cherrelyn Healthcare Center. Come join a team of dedicated, smart, and caring professionals as they work together to care for our seniors and provide them...

  • Saturday Front Desk Associate

    1 week ago

    Basking Ridge, New Jersey, United States LCB Senior Living, LLC Full time

    {"Job Title": "Saturday Receptionist", "Job Description": "Job SummaryWe are seeking a Saturday Receptionist to join our team at The Residence at Basking Ridge. As a Receptionist, you will be the first point of contact for residents, visitors, and staff, providing exceptional customer service and administrative support.Key ResponsibilitiesPromote the mission...

  • Front Desk Coordinator

    2 weeks ago

    Wheat Ridge, Colorado, United States Advanced Dental implant Center Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Front Desk Assistant to join our team at Advanced Dental Implant Center. As a Front Desk Assistant, you will play a vital role in ensuring the smooth operation of our clinic, providing exceptional patient care, and supporting our dental team.Key Responsibilities:Manage patient flow and maintain...

  • Front Desk Supervisor

    2 months ago

    Burr Ridge, United States Crowne Plaza Burr Ridge Full time

    Job DescriptionJob DescriptionThe Crowne Plaza Burr Ridge is currently hiring a Front Desk Supervisor. Compensation:$17.50 hourlyResponsibilities:Responsible for counting cash, and maintaining the accuracy of issued cash drawer, collecting cc payment, and making changes.Greets, registers and assigns rooms to guests, and answers the phone.Work with other...

  • Front Desk Supervisor

    3 weeks ago

    Burr Ridge, United States Crowne Plaza Burr Ridge Full time

    Job DescriptionJob DescriptionWe are currently hiring a Front Desk Supervisor. Apply today to join our amazing team!Compensation:$17.50 hourlyResponsibilities:Responsible for counting cash, and maintaining the accuracy of issued cash drawer, collecting cc payment, and making changes.Greets, registers and assigns rooms to guests, and answers the phone.Work...

  • Front Desk Receptionist

    3 weeks ago

    Wheat Ridge, United States STRIDE COMMUNITY HEALTH CENTER Full time

    Job DetailsJob Location Wheat Ridge Clinic - Wheat Ridge, CO Salary Range $20.00 - $22.66 Hourly Job Shift FTE 1.0 Description STRIDE Community Health Center is a 501(c)(3) Federally Qualified Health Center (FQHC) with a 30-year history of providing primary care and other health-related services in a community-based setting. Established in 1989 in...

  • Front Desk Agent

    3 weeks ago

    Wood-Ridge, United States The Briad Group Full time

    Hotel Front Desk Agent / Reception Element by WestinWood Ridge, NJOur Hotel "Family Members" are truly responsible for conveying the brand at every touch point, and our Front Desk / Reception Agent brings to life the brand's core values in all aspects of the operation. At the core, our Family must be: Discerning & Intelligent Self-Assured & Refined ...

  • Cart & Janitorial Associate>

    4 months ago

    Dry Ridge, United States Walmart Full time

    Walmart - 20 Ferguson Blvd - [Custodian / Cart Attendant / Team Member / up to $23-hr] - As a Cart & Janitorial Associate at Walmart, you'll: Ensure customers have a great first and last impression; Gather carts from the parking lot; Operate equipment to move carts from the parking lot to inside the store; Clean restrooms, salesfloor, and parking lot as...

  • Cart & Janitorial Associate

    2 weeks ago

    Dry Ridge, United States Walmart Full time

    Walmart - 20 Ferguson Blvd - [Custodian / Cart Attendant / Team Member / up to $23-hr] - As a Cart & Janitorial Associate at Walmart, you'll: Ensure customers have a great first and last impression; Gather carts from the parking lot; Operate equipment to move carts from the parking lot to inside the store; Clean restrooms, salesfloor, and parking lot as...

  • Front Desk Agent

    4 months ago

    Wood-Ridge, United States Briad Hotels | The Briad Group® Full time

    Job DescriptionJob DescriptionHotel Front Desk Agent / Reception Element by WestinWood Ridge, NJOur Hotel "Family Members" are truly responsible for conveying the brand at every touch point, and our Front Desk / Reception Agent brings to life the brand's core values in all aspects of the operation. At the core, our Family must be:Discerning &...

  • Part-Time Night Auditor

    4 months ago

    Dry Ridge, United States Comfort Inn Suites Dry Ridge Full time

    Job DescriptionJob DescriptionPurpose:The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include registering guests, making reservations, preparing daily reports, balancing transactions, and conducting...

  • Front Desk Coordinator

    2 weeks ago

    Park Ridge, Illinois, United States Colorado Center for Reproductive Medicine Full time

    About the RoleWe are seeking a highly organized and detail-oriented Front Desk Coordinator to join our team at Colorado Center for Reproductive Medicine. As a critical link between patients and our care center, you will play a vital role in ensuring a positive and efficient patient experience.Key ResponsibilitiesGreet and welcome patients, creating a warm...

  • Front Desk Attendant

    3 weeks ago

    Park Ridge, United States Fitness Formula Clubs Full time

    Benefits: Dental insurance Employee discounts Training & development Vision insurance Wellness resources Are you someone who goes above and beyond and enjoys working in a fun customer-facing environment? Want to work for a premier fitness company with a winning work culture and a formula for success that excels? Then, Fitness Formula Clubs (FFC) is the...

  • Front Desk Attendant

    3 weeks ago

    Park Ridge, United States Fitness Formula Clubs Full time

    Benefits: Dental insurance Employee discounts Training & development Vision insurance Wellness resources Are you someone who goes above and beyond and enjoys working in a fun customer-facing environment? Want to work for a premier fitness company with a winning work culture and a formula for success that excels? Then, Fitness Formula Clubs (FFC) is the...