Disputes Servicing Bilingual Specialist

2 weeks ago

Grand Rapids, United States Fifth Third Full time
Make banking a Fifth Third better®

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

GENERAL FUNCTION:

Under general supervision provides outstanding customer service while capturing accurate customer account and transaction information. Agent will also provide accurate expectations and disclosures regarding disputed transactions. Agent will service inbound phone calls from customers and bankers in English and Spanish in a call center environment to assist customers needing to file a dispute or check on the status of a previously filed dispute. Agent is responsible for initiating a dispute using various computer systems and documenting all elements as required by regulations and as governed by department. Agent actively listens to and questions customer, thinking critically to accurately initiate disputes. Agent uses various bank and vendor systems to research questions regarding the disputed transactions with the goal of preventing losses to the customer and the Bank.

Accountable for initial risk assessment of account and transaction data involving Uniform Commercial Code [UCC], Consumer Federal Protection Bureau [CFPB], and Regulation E and Regulation Z claims in effort to balance customer experience and case decisioning accuracy.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results.

ESSENTIAL DUTIES & RESPONSIBILITIES:
  • Demonstrate excellent customer service skills when speaking to customers in English and Spanish, projecting confidence and ownership to the customer, and providing accurate SLAs and expectations, as measured through the department's quality and customer satisfaction program.
  • When needed, provide live translations between callers and specialized dispute intake agents.
  • When needed, explain in Spanish the language of written dispute letters sent by the Bank.
  • Understand difference between various consumer products and apply knowledge to file dispute in correct system, give correct timeframes/disclosures, ask appropriate questions, and follow procedures for limiting risk based on said product.
  • Comprehensively capture customer account and transaction information in correct filing system by analyzing all available bank records and data from vendor systems. Effectively use computer systems for tracking, information gathering, and/or troubleshooting.
  • Mitigate risk to Bank and customer by following necessary procedures, listening actively to customer, and analyzing customer accounts carefully. Think critically and ask probing questions of customer to ensure correct type of dispute is filed.
  • Demonstrate extreme discretion and integrity while handling customer's personal and account information over the phone and on the computer.
  • Understand and apply Reg Z and Reg E knowledge while filing cases, to ensure that the Bank complies with these regulations.
  • Escalate to appropriate leadership when identifying trends/issues and offer recommendations for improvements to policy and procedures, as applicable.
  • Rely on training, instructions, and pre-established guidelines and procedures to execute the functions of the job while referring exception cases to leadership.
SUPERVISORY RESPONSIBILITIES: None.

MINIMUM KNOWLEDGE, SKILLS & ABILITIES REQUIRED:
  • High school diploma or equivalent experience.
  • Fluent in English and Spanish.
  • Ability to exercise independent judgment and knowledge to ensure that departmental procedures and regulations are met.
  • Customer-focused, understanding individual customer needs. Must be able to express empathy towards customer's perspective.
  • Ability to adapt to the needs of challenging calls and remain professional and in control of difficult calls (i.e., understanding and responding appropriately to deescalate emotional responses such as sadness and anger).
  • Ability to comprehend various products lines and related company policies as it pertains to resolving disputes.
  • Excellent verbal and written communication skills.
  • Excellent reading comprehension and problem-solving skills.
  • Adaptability, dependability, and flexibility.
  • Strong computer navigation skills and ability to run multiple screens with different programs while simultaneously taking customer calls.


Disputes Servicing Bilingual Specialist

LOCATIONGrand Rapids, Michigan 49546

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

  • Disputes Servicing Bilingual Specialist

    2 weeks ago

    Grand Rapids, United States CareerBuilder Full time

    Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Under general supervision provides outstanding customer service while capturing accurate customer account and transaction information. Agent will also provide accurate...

  • Disputes Intake Representative; 9:15am-6:15pm

    2 days ago

    Grand Rapids, United States Fifth Third Bank Full time

    Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Under general supervision, provides outstanding customer service while capturing accurate customer account and transaction information. Agent will also provide accurate...

  • Finance Cash and Collections Specialist

    3 weeks ago

    Grand Rapids, United States tesa tape Full time

    Job DescriptionJob DescriptionFinance Cash and Collections Specialistthis position is essential in ensuring accurate application of payments to customer accounts establishing new customers via research, reference checking, and financial evaluation; maintaining/entering customers in ERP and CRM platforms; recommending credit limits and communicating such to...

  • Client Service Specialist

    2 weeks ago

    Grand Rapids, United States Axios Professional Recruitment Full time

    Job DescriptionJob DescriptionAxios Professional Recruitment is partnered with Grand Rapids Iron & Metal seeking an experienced Client Service Specialist. Successful candidates will have general bookkeeping experience, excellent customer relationship management skills and be service-oriented. Client Service Specialist Benefits:Fast pace environmentFlexible...

  • Environmental Services Specialist

    Found in: Talent US C2 - 2 weeks ago

    Grand Rapids, United States Grand Itasca Full time

    What You Can Expect:Our Environmental Services Specialists love Grand Itasca for the stability, meaningful work and our great team. Grand Itasca is in the business of selecting employees that make the real difference, who go above and beyond to make our hospital/clinic run and work effectively. Are you someone looking to make a difference in the everyday...

  • Environmental Services Specialist

    Found in: Talent US C2 - 4 days ago

    Grand Rapids, United States Grand Itasca Full time

    What You Can Expect:Our Environmental Services Specialists love Grand Itasca for the stability, meaningful work and our great team. Grand Itasca is in the business of selecting employees that make the real difference, who go above and beyond to make our hospital/clinic run and work effectively. Are you someone looking to make a difference in the everyday...

  • Environmental Services Specialist

    2 weeks ago

    Grand Rapids, United States Grand Itasca Full time

    Job DescriptionJob DescriptionWhat You Can Expect:Our Environmental Services Specialists love Grand Itasca for the stability, meaningful work and our great team. Grand Itasca is in the business of selecting employees that make the real difference, who go above and beyond to make our hospital/clinic run and work effectively. Are you someone looking to make a...

  • Environmental Services Specialist

    3 weeks ago

    Grand Rapids, United States Grand Itasca Full time

    Job DescriptionJob DescriptionWhat You Can Expect:Our Environmental Services Specialists love Grand Itasca for the stability, meaningful work and our great team. Grand Itasca is in the business of selecting employees that make the real difference, who go above and beyond to make our hospital/clinic run and work effectively. Are you someone looking to make a...

  • Environmental Services Specialist

    4 days ago

    Grand Rapids, United States Grand Itasca Full time

    Job DescriptionJob DescriptionWhat You Can Expect:Our Environmental Services Specialists love Grand Itasca for the stability, meaningful work and our great team. Grand Itasca is in the business of selecting employees that make the real difference, who go above and beyond to make our hospital/clinic run and work effectively. Are you someone looking to make a...

  • Customer Service Specialist

    1 week ago

    Grand Rapids, United States Axios Professional Recruitment Full time

    Axios Professional Recruitmentis partnered with Grand Rapids Iron & Metal seeking an experienced Customer Service Specialist. Successful candidates will have general bookkeeping experience, excellent customer relationship management skills and be service-oriented. The focus of this position is: Serve Grand Rapids Iron & Metal and its client base by...

  • Customer Service Specialist

    1 week ago

    Grand Rapids, United States Axios Professional Recruitment Full time

    Axios Professional Recruitmentis partnered with Grand Rapids Iron & Metal seeking an experienced Customer Service Specialist. Successful candidates will have general bookkeeping experience, excellent customer relationship management skills and be service-oriented. The focus of this position is: Serve Grand Rapids Iron & Metal and its client base by providing...

  • Customer Service Specialist

    Found in: Appcast US C2 - 2 weeks ago

    Grand Rapids, United States Axios Professional Recruitment Full time

    Axios Professional Recruitment is partnered with Grand Rapids Iron & Metal seeking an experienced Customer Service Specialist. Successful candidates will have general bookkeeping experience, excellent customer relationship management skills and be service-oriented.The focus of this position is: Serve Grand Rapids Iron & Metal and its client base by providing...

  • Customer Service Specialist

    Found in: Appcast Linkedin GBL C2 - 3 weeks ago

    Grand Rapids, United States Axios Professional Recruitment Full time

    Axios Professional Recruitment is partnered with Grand Rapids Iron & Metal seeking an experienced Customer Service Specialist. Successful candidates will have general bookkeeping experience, excellent customer relationship management skills and be service-oriented.The focus of this position is: Serve Grand Rapids Iron & Metal and its client base by providing...

  • Bilingual Recruiter

    Found in: Talent US C2 - 3 weeks ago

    Grand Rapids, United States Workbox Staffing Full time

    Bilingual Recruiter, Grand Rapids, Full-time, onsite - $19/hr  Want Excitement?  Want to Change Lives?  Workbox Staffing is currently seeking our next Rock Star Recruiter!  A successful Workbox Staffing Recruiter will source, recruit, interview, and assign candidates to customer job positions. The Recruiter will respond to, resolve, and communicate...

  • Bilingual Recruiter

    3 weeks ago

    Grand Rapids, United States Workbox Staffing Full time

    Job DescriptionJob DescriptionBilingual Recruiter, Grand Rapids, Full-time, onsite - $19/hr Want Excitement? Want to Change Lives? Workbox Staffing is currently seeking our next Rock Star Recruiter! A successful Workbox Staffing Recruiter will source, recruit, interview, and assign candidates to customer job positions. The Recruiter will respond to,...

  • Bilingual Recruiter

    2 weeks ago

    Grand Rapids, United States CareerBuilder Full time

    Job Description Job Description Bilingual Recruit er , Grand Rapids , Full-time, onsite - $19/hr Want Excitement? Want to Change Lives? Workbox Staffing is currently seeking our next Rock Star Recruiter! A successful Workbox Staffing Recruiter will source, recruit, interview, and assign candidates to customer job positions. The Recruiter will respond to,...

  • Bilingual Call Center Agent

    Found in: Talent US C2 - 3 weeks ago

    Grand Rapids, United States Xtend Full time

    POSITION SUMMARYThe Member Services Representative Level 1 is responsible for providing day-to-day support for credit union members/callers via inbound & outbound services. This position is required to complete detailed notes when forwarding a request to the credit union either by account tracker or email. Requests able to be handled by a Level 1...

  • Accounts Payable Expense Specialist

    3 weeks ago

    Grand Rapids, United States Chervon North America Full time

    Job DescriptionJob DescriptionChervon is one of the world’s largest power tool and lawn and garden equipment manufacturers with a rich history of innovation. Chervon’s commitment to build a better world by building better tools is evident in the products we manufacture and our green approach to manufacturing. We focus on hand-held portable power tools,...

  • Bilingual Call Center Representative

    2 weeks ago

    Grand Rapids, United States Xtend Full time

    Job DescriptionJob DescriptionPOSITION SUMMARYThe Member Services Representative is responsible for providing day-to-day support for credit union members/callers via inbound & outbound services. This position is required to complete detailed notes when forwarding a request to the credit union either by account tracker or email. Requests able to be handled by...

  • environmental health specialist ii

    Found in: beBee jobs US - 2 weeks ago

    Grand Rapids, Michigan, United States State of Maryland - MDH Local Health- Kent County Full time

    Introduction\r\r\r\r\r\rAnnouncement REPOST. Previous applicants need not reapply.�\r\r\r\r GRADE15\r LOCATION OF POSITIONMDH Kent County Health Department\r125 S. Lynchburg Street\rChestertown, MD 21620\r Main Purpose of JobThe main purpose of this position to perform routine field work in Environmental Health for public health protection.\rThis is a...