Client Service Specialist

2 weeks ago


Grand Rapids, United States Axios Professional Recruitment Full time
Job DescriptionJob DescriptionAxios Professional Recruitment is partnered with Grand Rapids Iron & Metal seeking an experienced Client Service Specialist. Successful candidates will have general bookkeeping experience, excellent customer relationship management skills and be service-oriented. Client Service Specialist Benefits:
  • Fast pace environment
  • Flexible work scheduled
  • Healthcare benefits
  • Dental and Vision
  • Paid holidays
  • Paid time off
  • Positive, friendly work environment
Client Service Specialist Responsibilities:Serve external and internal customers by understanding their needs or requests and delivering service with kindness, accuracy and efficiency all while maintaining company policies, guidelines and systems. Front Office:
  • Greet and assist Clients
  • Answer phones
  • Operate Truck Scale
  • Notify warehouse team of incoming clients
  • Create transportation documents
  • Update logistics status trackers
Accounts Payable:
  • Create and maintain QuickBooks / Rematter vendor and customer information
  • Create, maintain and apply rates to vendor accounts
  • Assist with monthly payment purchase orders
Accounts Receivable:
  • Initiate invoice and paperwork
  • Assist with Account Receivables collections
  • Assist with the receiving process and paperwork
Other Responsibilities:
  • Client Services - schedule service requests
  • Inventory - assist in inventory adjustments
  • Data Entry - provide support to various departments
  • Equipment – Assist Maintenance Manager with Hippo Software – scanning and entering Data
  • Human Resources – Assist Office Manager with payroll and onboarding new team members
  • Partner with office manager on various projects
  • Participate in special project
  • Look for opportunities for continuous improvement
  • Other jobs as assigned
Client Service Specialist Qualifications:
  • QuickBooks
  • Word and Excel (or Google equivalent)
  • 3-5 years bookkeeping experience
  • General Office Skills
  • Excellent written and verbal communication skills
  • Associates degree
  • Excellent organizational and time management skills.
  • Willingness to and help as-needed in other front office areas
Positional Goal: Be the reason our clients choose Grand Rapids Iron & Metal Axios Professional Recruitment - an entirely employee-owned company - is the largest independent employer in West Michigan. Our mission is to match people with meaningful, long-lasting, and enjoyable careers, not just a job. Since 1988, we've helped match over 300,000 people just like you with top employers across West Michigan. Axios Professional Recruitment- an entirely employee-owned company- is the largest independent employer in West Michigan. Our mission is to match people with meaningful, long-lasting, and enjoyable careers, not just a job. Since 1988, we’ve helped match over 300,000 people just like you with top employers across West Michigan.

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