(OCM) Lead/ M365 Lead

4 weeks ago

Chicago, United States Georgia IT Inc Full time

Position - (OCM) Lead/ M365 Lead
Location - Chicago, IL
Duration 12 Months plus contract
Rate - DOE

Job Description

Seeking for Organizational Change Management (OCM) lead for rolling out Microsoft 365 (M365) firmwide. It is a strategic move to ensure successful adoption and integration of the new technology. The OCM lead's role and responsibilities would encompass various aspects of managing organizational change.
General:
Lead and implement change initiatives related to business processes and technologies.
Drive adoption and proficiency of changes within the organization in compliance with change management methodologies.
Oversee team execution in accordance with project plans, tools, and methods, and support resource planning and acquisition.
Lead and facilitate meetings to ensure an understanding of the current company culture and jointly develop a change adoption plan.
Facilitate change management activities with cross-functional team members and stakeholders to understand and ensure adoption of the enterprise business transformation.
Core Responsibilities:
Use Case and Roadmap Development:
Development of M365 Use cases and roadmap in alignment with rollout plans.
Work with key stakeholders and develop strategies to engage and involve them throughout the process and gain alignment.
Training & Development:
Work with training organization to support them in Design and implement training programs for different user groups within the organization, including billable, admin, and IT staff.
Support training org in creation of training materials, resources, and documentation to support learning and skill development related to M365 services and features.
Support training org in conducting training sessions, workshops, and webinars etc. to educate employees about M365 and its benefits.
Communication Planning and Execution:
Work with communication org to develop a communication plan to keep stakeholders informed about the M365 rollout, including its purpose, timeline, and expected impact.
Craft engaging and informative communications, such as emails, newsletters, and videos, to promote awareness and generate enthusiasm for the changes.
Work with CSAT team to Establish feedback mechanisms to gather input from employees and address any concerns or questions they may have.
Adoption Success and Support:
Develop short and long-term goals, key performance indicators ( "KPIs ), adoption metrics, processes, and objectives and develop and execute against rollout plan.
Propose adoption success and KPI dashboards, monitor and track adoption rates and usage patterns of M365 tools across the organization.
Identify barriers to adoption and develop strategies to overcome them, such as providing additional training or addressing usability issues.
Work closely with departmental champions or advocates to drive adoption and encourage best practices in using M365 technologies.
Feedback Collection and Analysis:
Gather feedback from users at various stages of the rollout process to assess satisfaction levels, identify areas for improvement, and measure the effectiveness of change management efforts.
Analyze feedback data to identify trends, patterns, and insights that can inform ongoing decision-making and adjustments to the change management strategy.
Key Skills:
In addition to change mgmt., communication, training, & stakeholder engagement competencies, following skills are essential:
Technical Proficiency: Solid understanding of the Microsoft 365 suite, including its various applications such as Exchange online, Microsoft Teams, SharePoint, OneDrive, and Office apps. While not necessarily a technical expert, the OCM professional should have enough technical knowledge to understand the capabilities and functionalities of M365 and communicate them effectively to end-users.
Analytical Skills: Ability to collect, analyze, and interpret data related to M365 adoption, usage, and feedback. This includes identifying trends, patterns, and insights that can inform decision-making and continuous improvement efforts.
Project Management Skills: Strong project management skills to support OCM & M365 implementation PMs, plans, coordinate, and execute change management activities within the context of larger M365 rollout projects.
Adaptability and Flexibility: The ability to adapt to changing priorities, environments, and stakeholder needs in a dynamic and fast-paced organization. This includes being flexible in approach and willing to adjust strategies based on feedback and evolving requirements.

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