M365 Platform Manager

4 weeks ago

Chicago, United States Request Technology, LLC Full time

***Hybrid, 3 days onsite, 2 days remote***

***We are unable to sponsor as this is a permanent full-time role***

A prestigious company is looking for a M365 Service Platform Manager. This manager will have a heavy focus with MS Teams. The team is seeking at least three to four years experience in MS Teams that includes audio/visual conferencing, analytics, Team Premium, and MT SME. Also will need experience with SharePoint Online, OneDrive, OneNote, Planner Streams, PowerShell, etc. They will manage a team of consultants and focus on policies, compliance, change management, etc.

Responsibilities:

  • Provide leadership in establishing robust M365 service administration protocols
  • Administers M365 collaboration tools, including SharePoint Online, MS Teams, OneNote, OneDrive, Streams, Planner, Viva Engage, etc
  • Continually develops the processes and policies for provisioning
  • Forms a community with the Global Assistant Director of M365 Platform, the Cloud Architect, the Enterprise Application Architect (and with others as needed) to provide collective oversight of the M365 ecosystem
  • Promotes optimal useability of M365 services
  • Monitors Microsoft's roadmap for upgrades to M365 services and establishes the mechanisms by which we share relevant changes with our people
  • Works with the office of the Director of Information Governance in ensuring content management policies for M365 are in compliance and updated as business needs evolve
  • Works closely with the Security team, prioritizing safety of the firm's systems and content
  • Identifies potential points of integration between M365 services on the core device-top and works with technical colleagues to deliver key integrations
  • Promotes use of the data available via the Microsoft admin portal to identify areas of untapped benefit, and to foster our continuing path towards a data-driven organization
  • Provides level three support for functional requests relating to M365 collaboration services
  • Develop and/or lead change management efforts across all phases of projects and initiatives to drive the Firm s culture of continuous improvement
  • Ensures vendors provide proper levels of support, maintain SLA's, and provide root cause analysis for escalated issues
  • Ensures all team, departmental and firm policies and procedures are adhered to, including technical change management and service continuity
  • Completes all administrative tasks, i.e., (time tracking, project and task updates, trouble ticket notes, status reports, responding to email, etc.) accurately and on time

Qualifications

  • Bachelor's degree in Computer Science or a related field.
  • 5+ years of M365 product experience
  • Prior experience in M365, specifically MS Teams and SharePoint Online administration, and guiding their use within an organization
  • In depth knowledge of SharePoint Online and Microsoft Teams is required
  • Holistic knowledge of the M365 Suite is required
  • Knowledge of Intapp Workspaces is helpful
  • PowerShell Scripting
  • Proven change management skills
  • M365 certification, such as MS Teams Specialist, SPO Admin and or Development
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